Cygent Announces its Channel Partner Portal; Cygent to enable Wholesale Communications Service Providers to Extend Web-Based Partner Care.Business & Technology Editors TeleStrategies' Billing 2000 WASHINGTON--(BUSINESS WIRE)--June 27, 2000 Cygent, Inc., the only Internet software company to offer a comprehensive eBusiness solution for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announced the launch of Cygent's Channel Partner Portal(TM). As a part of Cygent's eBusiness Support System (eBSS) solution, the Channel Partner Portal revolutionizes the way wholesale communications providers do business with their reseller partners. It allows wholesale providers to rapidly deploy web-based partner care, and assists them in managing a growing base of resellers. With the Channel Partner Portal, wholesalers can deploy a business-to-business Internet solution that enables reseller partners to communicate directly with the wholesaler for pre-qualification of communications products and services, quote management, ordering, trouble-ticketing, customer management, and self-care. "As the wholesale/retail distribution model evolves in communications, wholesalers need to provide exceptional service to their reseller partners. Business-to-business Internet self-care is the most cost-effective way to do that," said Verne Anton, senior telecom analyst at Gartner Group (company) Gartner Group - One of the biggest IT industry research firms. Address: Connecticut, USA. . Cygent's Channel Partner Portal contains the following B2B-specific capabilities: - Search -- allows quick access to partner, quote, order, and trouble information. Search results support filtering, sorting, and detail drill-down. - Reporting -- allows wholesale providers to monitor partner and sales agent performance, quotes, orders, and trouble tickets. The Channel Partner Portal also supports financial management of product s, promotions, demographics, and territories. - Personalization -- enables ser vice providers to limit the presentation of targeted promotions, ser vice outages and new locations to the appropriate partners. - Role-Based Security -- permits the provider to establish and reconfigure the authority and responsibility for each user in the hierarchy. "Cygent understands the unique relationship that service providers have with their wholesale customers, and has been able to support the successful roll out of our web-care solution that our distribution partners find convenient and easy to use," said John Moshier, senior vice president of marketing at Vectris. "The Channel Partner Portal supports the exploding communications reseller market by allowing wholesalers to open reseller channels with an unprecedented speed to market," said Steve Bamberger, Cygent's director of marketing. "It provides a means to cut costs, increase revenues, and establish a significant competitive advantage." Cygent's Channel Partner Portal is scheduled for release during third quarter 2000. The company will show a demo of the solution in booth 465 at TeleStrategies' Billing 2000 June 27-28 at the Washington Convention Center The Washington Convention Center has been the name of two convention centers in Washington, D.C. The old Washington Convention Center was located at 909 H Street NW and was in use from 1983 until 2004. in Washington D.C. Information about the conference can be found at www.telestrategies.com. About Cygent Cygent is the only Internet software company to offer a comprehensive eBusiness solution for the communications industry, linking wholesalers and retailers of communications services to each other and to their customers via the Internet. Cygent creates a speed-to-market advantage for communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. by accelerating their move to online business and enabling rapid deployment of new products and services. Cygent eBusiness Support Systems (eBSS) streamline each step in the customer-retailer-wholesaler demand chain through an integrated Internet storefront that supports (1) one-to-one marketing, (2) online shopping and ordering, (3) bill presentment and payment See EBPP. , and (4) customer self-care. Cygent enables end-to-end solutions (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. through alliances with communications and eBusiness leaders including BEA Systems BEA Systems, Inc. (NASDAQ: BEAS) is one of the major companies developing enterprise infrastructure software. BEA makes middleware, products that help software run on top of databases. , Deloitte Consulting, Ernst & Young, Portal Software Portal Software was founded in 1985 as Portal Information Network, one of the first ISPs in the San Francisco Bay Area. It was founded by John Little. The company offered its own interface through modem access that featured Internet email. , Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , and Vitria Technology. Cygent is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with headquarters in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden and offices worldwide. For more information, please visit www.cygent.com. |
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