Cygent Announces General Availability of Release 2.0.Business & Technology Editors SAN FRANCISCO--(BUSINESS WIRE)--May 30, 2000 Cygent, Inc., the leading provider of comprehensive eBusiness solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announced general availability of its latest product release, Cygent 2.0. The 2.0 version of Cygent's eBusiness Support System (eBSS) software offers service providers the fastest speed to market for moving to online business and deploying new products and services. Among the features included in Cygent 2.0 are implementation of a complete quote to sales-order to service-order process, dynamic bundling of services across multiple networks and wholesale providers, and streamlined integration to billing systems. Concentric Network will be among the first Cygent customers to take advantage of the new release. "Cygent is helping us present the appropriate level of information to our partners and customers through our personalized, convenient eBusiness portal. Cygent 2.0 enables us to introduce new products and services even faster, with less effort," said Donn Dobkin, Vice President, Engineering Products and Systems, Concentric Network. Cygent 2.0 is generally available now. It was successfully installed in beta environments at three Cygent customers earlier this month. Cygent solutions allow communications service providers to (1) bring new products to market with Internet speed, (2) increase revenue through targeted cross-sell and up-sell capabilities, (3) reduce operations costs, and (4) promote customer retention through personalized and convenient customer service. Cygent addresses a clear need in the communications industry, facilitating automated transactions between eBusiness portals and back-office systems. With Cygent's integrated Internet storefront, it is possible to create dynamic service bundles across multiple networks and wholesale providers, allowing service providers to offer their customers a one-stop-shop for local, long distance, mobile, data, video and content services. Benefits of Cygent 2.0 Cygent 2.0 has been significantly enhanced to accelerate speed to market for Cygent-powered websites. Among the enhancements to the product are: - Complete handling of the quote to sales-order to service-order process, allowing communications customers to receive price quotes while site surveys are still in progress - Ability to offer customers dynamic service bundles across multiple networks and wholesale providers, allowing service providers to offer a one-stop-shop for local, long distance, mobile, data, video and content services. - An improved customer experience with extended customer hierarchy capabilities and support for credit card payments. - Streamlined integration-to-Internet featuring easier integration to billing systems, updated EAI adapters, and an expanded application programming interfaces (APIs). - Enhanced portal architecture allowing service providers to quickly re-brand sites and change site navigation. - Improved administrator console facilitating the quick introduction of new products and services. "Cygent 2.0 represents a major step forward for eBusiness in the communications industry," said Cygent President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Kevin Elmore. "For the first time, communications service providers can rapidly deploy a one-stop-shop featuring service bundles that cross multiple networks and wholesale providers. Cygent is defining the Internet experience for communications." About Concentric Concentric Network Corporation provides complete Internet business solutions for small- and medium-sized enterprises, including DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary access, Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and e-commerce. The company also offers data center services, virtual private networks, dedicated access, and application infrastructure services for delivering applications over the Internet or a VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. . Concentric's services are offered through a nationwide network of data centers and a private, nationwide ATM network. All Concentric services are backed by 24/7 customer care and most include service level agreements. Publicly traded (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CNCX), Concentric is headquartered in San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , CA with operations in Irvine, CA, Chicago, IL, St. Louis, MO, and Saginaw, MI. For more information, visit http://www.concentric.net/ or contact Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most at publicrelations@concentric.com. About Cygent Cygent is the only Internet software company to offer a comprehensive eBusiness solution for the communications industry, linking wholesalers and retailers of communications services to each other and to their customers via the Internet. Cygent creates a speed-to-market advantage for communications service providers by accelerating their move to online business and enabling rapid deployment of new products and services. Cygent eBusiness Support Systems (eBSS) streamline each step in the customer-retailer-wholesaler demand chain through an integrated Internet storefront that supports (1) one-to-one marketing, (2) online shopping and ordering, (3) bill presentment and payment See EBPP. , and (4) customer self-care. Cygent enables end-to-end solutions through alliances with communications and eBusiness leaders including BEA Systems BEA Systems, Inc. (NASDAQ: BEAS) is one of the major companies developing enterprise infrastructure software. BEA makes middleware, products that help software run on top of databases. , Deloitte Consulting, Ernst & Young, Portal Software Portal Software was founded in 1985 as Portal Information Network, one of the first ISPs in the San Francisco Bay Area. It was founded by John Little. The company offered its own interface through modem access that featured Internet email. , Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , and Vitria Technology. Cygent is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with headquarters in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden and offices worldwide. For more information, please visit www.cygent.com. |
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