Cygent, Portal Software, and Fathom Solutions Provide Integrated Billing and Customer Care Solution to Optical Network Provider Looking Glass Networks.Business Editors, High-Tech Writers CHICAGO--(BUSINESS WIRE)--Jan. 29, 2002 Oak Brook, IL-based optical network provider Looking Glass Networks Looking Glass Networks, Inc. is an U.S. telecommunications company headquartered in Oak Brook, Illinois. The company provides rapid delivery of data transport services including SONET/SDH, Wavelength and Ethernet as well as IP connectivity, dark fiber and carrier-neutral colocation. (LGN LGN - Linear Graph Notation ) recently completed a "best-in-class" Operations Support System (OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. ) integrating eight leading OSS applications. Two of the eight applications, Cygent's web-based customer, order, and service management platform and Portal's Infranet(R) billing platform provide LGN with a fully integrated customer care, order management, and billing solution. Fathom Solutions, which provides OSS strategy and integration services to communications providers, partnered with LGN in the integration of these two systems through an enterprise application integration (EAI (Enterprise Application Integration) Refers to various techniques used to share data and business processes in large enterprises. When companies acquire another organization, disparate information systems have to be made to work together. ) solution. "By integrating these two real-time, web-based applications we eliminated redundant manual processes, thus, significantly reducing long-term operating costs operating costs npl → gastos mpl operacionales ," states Harold Teets, vice president and chief information officer for LGN. "By integrating these two complementary applications, we can provide our customers, employees, and channel partners with complete access to orders, trouble tickets, and billing statements." Cygent provides complete order management capabilities, managing all human and system tasks across the entire service delivery process. By synchronizing the product catalog between the order entry and billing systems, Cygent has the ability to manage the life cycle of each order. Additionally, the integrated solution provides LGN with a comprehensive view of customer account and service data across multiple applications. "We're delighted to provide Looking Glass Networks with the order and service management tools to support an innovative mix of cutting edge broadband services," states Stephen Brucker, Cygent president and chief executive officer. Portal Software's Infranet delivers high-performance, transactional real-time billing that supports multiple pricing plans for the rapid deployment of new services. With the integration of the Portal and Cygent product catalogs, LGN services can efficiently manage the delivery of rich content, rapidly introduce new services, optimize their business models, manage customers, and efficiently collect and remit money to content providers and channel partners. "Infranet was designed with an open architecture to facilitate integration with other OSS components. By integrating Infranet with Cygent, Looking Glass Networks can price and provision service offerings while strategically managing customer billing," said Steve Sommer Sommer is a surname, from the German and Danish word for the season "summer". It may refer to:
Fathom Solutions' president Dolan Beckel adds "Fathom was excited to work with LGN and be the first to successfully integrate these two leading applications, providing LGN with a fully-integrated OSS that minimizes operating costs and maximizes ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ." The integrated systems are currently operational and are successfully supporting business operations for LGN. About Looking Glass Networks Looking Glass Networks(SM) Inc. provides fast provisioning of SONET, Wavelength and Ethernet-based lit services, high-capacity dark fiber and carrier-neutral collocation services for carrier and enterprise customers. A facilities-based company, Looking Glass builds, owns and operates metropolitan fiber optic networks using the most flexible optical and operational support systems available to provide data transport services in the largest U.S. metro areas. Looking Glass' physically diverse networks provide customers with connections to primary carrier hotels, ILEC (Incumbent Local Exchange Carrier) A traditional local telephone company such as one of the Regional Bell companies (RBOCs). Contrast with CLEC. See ELEC and TELRIC. Central Offices, key enterprise buildings and other major data aggregation facilities. With its unique protocol "agnostic" platform, Looking Glass delivers focused local network connectivity, flexible service options and fast delivery times to customers with significant bandwidth needs. Looking Glass was founded in April 2000 by proven telecommunications executives, formerly with Worldcom and MFS MFS Medicare fee schedule , to address the capacity and service challenges in the $20 billion metro data market. Looking Glass has raised $475 million in total capital including $200 million in initial private equity financing Equity Financing The act of raising money for company activities by selling common or preferred stock to individual or institutional investors. In return for the money paid, shareholders receive ownership interests in the corporation. led by Madison Dearborn Partners and Battery Ventures. About Fathom Solutions Fathom Solutions is a next generation business integration consulting company singularly focused on serving communications providers with innovative OSS solutions. Fathom specializes in strategic planning, business process design, augmentation of leading packaged solutions and systems integration. We have extensive expertise in selecting, implementing, and integrating CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , billing, provisioning, order management, enterprise application integration and network management software. Fathom's unique approach to integration provides a refreshing change compared to traditional consulting firms: more appropriately sized teams, attractive rates, entrepreneurial spirit, and a streamlined approach - all contributing to 100% client satisfaction. Fathom is a private company with headquarters in Chicago, IL. For more information, please visit www.fathomsolutions.com, or send an e-mail to info@fathomsolutions.com. About Cygent Cygent offers service providers an integrated software platform that enables the timely and accurate ordering of communications services. Managing the complex relationships between orders, customer accounts and products, Cygent allows providers to streamline operations and align business processes around the customer. Cygent-powered solutions help communications service providers to reduce order fallout, speed time to revenue, and increase customer satisfaction. Cygent is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with primary offices in San Francisco, CA and Tysons Corner, VA. For more information, please visit the Cygent website at www.cygent.com. About Portal Software, Inc. Portal Software Inc. (Nasdaq:PRSF PRSF Presidio of San Francisco (US National Park Service) PRSF Peoples Republic of San Francisco ) develops customer management and billing software for communications and content service providers. Portal's real-time, convergent platform enables its customers to rapidly define, deploy, and bill for services with flexible business models. Portal's software is licensed by a majority of the world's largest communications providers to deliver voice, data, video, and content services across wireless, wireline, cable, and satellite networks. Customers include Vodafone, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. Time Warner, Deutsche Telekom, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , WorldCom, China Telecom, Reuters, Telstra, Sprint, China Mobile, Telenor Mobil, and France Telecom. For more information, visit www.portal.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion