Cybermation Announces 99 percent Customer Enthusiasm Rating; Record Breaking Results Achieved in Annual Survey.
The annual survey was independently-conducted by IDC, the premier global provider of market intelligence, to obtain an objective assessment. The survey questioned Cybermation's customers on areas such as professional services, products, customer support and commitment. The results of the survey enable Cybermation to identify areas of achievement as well as recommendations for improvement.
"Having an outside research firm conduct the survey demonstrates the accuracy and credibility of the survey results," said Richelle Edwards, Site Supervisor, State of Delaware. "Cybermation's proactive effort to find out their own customer satisfaction ratings is what makes them a leading competitor in job scheduling software, and subsequently demonstrates their commitment and value to their customers and business."
Some key highlights of the 2005 survey include:
--86 percent of customers increased ROI on IT systems involvement.
--94 percent of customers would recommend Cybermation.
--The professional services staff achieved an overall rating of 8.39 out of 10 in the areas of professionalism and knowledge.
--Overall satisfaction of customer support was rated at 8.1 out of 10 in the areas of accessibility, timely responsiveness and follow-through on commitments.
--81 percent of customers surveyed rated Cybermation ahead of competitors.
"Cybermation's customers continue to show strong enthusiasm for its products, services and customer support," said Tim Grieser, Program Vice President, IDC Enterprise System Management. "Cybermation is one of the few companies in the IT industry that can claim to have consistent overall satisfaction rankings higher than 80 percent. The strength of these ratings reflects a very healthy relationship between Cybermation and its client user base."
"At Cybermation, we strive to not only offer the best products and services, but also establish and maintain customer support and enthusiasm," said Ray Nissan, CEO of Cybermation. "We are delighted with the overwhelmingly positive response to this survey, and it only motivates us to continue to improve our services and products for our customers. This survey solidifies the fact that Cybermation is dedicated to being a global leader in enterprise job scheduling solutions."
We make the complex, simple. Cybermation provides automation solutions for enterprise job scheduling and software change management. As the largest and fastest growing vendor worldwide dedicated primarily to enterprise job scheduling, Cybermation specializes in modernizing and simplifying complex IT infrastructures to help Data Center managers pro-actively manage Service-Level Agreements, improve operational effectiveness and contain costs. Founded in 1982, Cybermation solutions include Cybermation ESP for enterprise job scheduling and Cybermation Alchemist for software change management. We have industry-leading customer enthusiasm levels and an enviable list of Global 2000 customers, including Allstate Insurance, CN Rail, Delta Air Lines, Gap Inc., Honda, McDonald's, Nike, Hudson's Bay Company, UPS, and Verizon in North America and T-Systems UK, Sony, GE Capital and Janssen Pharmaceutica in Europe. For more information, visit www.cybermation.com.
Cybermation ESP is a registered trademark of Cybermation, Inc. ESP Business Agent and ESP System Agent are trademarks of Cybermation International Distribution SRL. All other brand and product names may be trademarks, registered trademarks or service marks of their respective companies.