Cybermation Announces 99 percent Customer Enthusiasm Rating; Record Breaking Results Achieved in Annual Survey.MARKHAM, Ontario Markham (2006 Population 261,573) is located in York Region, directly north of Toronto, and is part of Toronto's CMA. It is larger than many Canadian cities. Despite its qualifications regarding population, it has not had the title of city conferred upon it by the -- Cybermation, the largest and fastest growing vendor focused primarily on Enterprise Job Scheduling In a large computer, establishing a job queue to run a sequence of programs over any period of time such as a single shift, a full day, etc. , today announced the impressive results of their annual customer enthusiasm survey. Up three percent from last year, Cybermation has reported its highest rating yet, with 99 percent for overall customer enthusiasm, proving Cybermation's commitment to customer service and satisfaction is one of the strongest in the industry.
The annual survey was independently-conducted by IDC, the premier global provider of market intelligence, to obtain an objective assessment. The survey questioned Cybermation's customers on areas such as professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , products, customer support and commitment. The results of the survey enable Cybermation to identify areas of achievement as well as recommendations for improvement.
"Having an outside research firm conduct the survey demonstrates the accuracy and credibility of the survey results," said Richelle Edwards, Site Supervisor, State of Delaware. "Cybermation's proactive effort to find out their own customer satisfaction ratings is what makes them a leading competitor in job scheduling software, and subsequently demonstrates their commitment and value to their customers and business."
Some key highlights of the 2005 survey include:
--86 percent of customers increased ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). on IT systems involvement.
--94 percent of customers would recommend Cybermation.
--The professional services staff achieved an overall rating of 8.39 out of 10 in the areas of professionalism and knowledge.
--Overall satisfaction of customer support was rated at 8.1 out of 10 in the areas of accessibility, timely responsiveness and follow-through on commitments.
--81 percent of customers surveyed rated Cybermation ahead of competitors.
"Cybermation's customers continue to show strong enthusiasm for its products, services and customer support," said Tim Grieser, Program Vice President, IDC Enterprise System Management. "Cybermation is one of the few companies in the IT industry that can claim to have consistent overall satisfaction rankings higher than 80 percent. The strength of these ratings reflects a very healthy relationship between Cybermation and its client user base."
"At Cybermation, we strive to not only offer the best products and services, but also establish and maintain customer support and enthusiasm," said Ray Nissan, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Cybermation. "We are delighted with the overwhelmingly positive response to this survey, and it only motivates us to continue to improve our services and products for our customers. This survey solidifies the fact that Cybermation is dedicated to being a global leader in enterprise job scheduling solutions."
We make the complex, simple. Cybermation provides automation solutions for enterprise job scheduling and software change management. As the largest and fastest growing vendor worldwide dedicated primarily to enterprise job scheduling, Cybermation specializes in modernizing and simplifying complex IT infrastructures to help Data Center managers pro-actively manage Service-Level Agreements, improve operational effectiveness and contain costs. Founded in 1982, Cybermation solutions include Cybermation ESP (1) (Enhanced Service Provider) An organization that adds value to basic telephone service by offering such features as call-forwarding, call-detailing and protocol conversion. for enterprise job scheduling and Cybermation Alchemist for software change management. We have industry-leading customer enthusiasm levels and an enviable en·vi·a·ble
So desirable as to arouse envy: "the enviable English quality of being able to be mute without unrest" Henry James. list of Global 2000 customers, including Allstate Insurance, CN Rail, Delta Air Lines, Gap Inc., Honda, McDonald's, Nike, Hudson's Bay Company Hudson's Bay Company, corporation chartered (1670) by Charles II of England for the purpose of trade and settlement in the Hudson Bay region of North America and for exploration toward the discovery of the Northwest Passage to Asia. , UPS, and Verizon in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and T-Systems UK, Sony, GE Capital and Janssen Pharmaceutica Janssen Pharmaceutica, is a pharmaceutical company based in Beerse, Belgium, was established in 1953 by Dr. Paul Janssen. It was created not as a subsidiary of a chemical factory but solely with the aim of conducting pharmacological research. in Europe. For more information, visit www.cybermation.com.
Cybermation ESP is a registered trademark of Cybermation, Inc. ESP Business Agent and ESP System Agent are trademarks of Cybermation International Distribution SRL 1. SRL - Bharat Jayaraman.
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2. SRL - Schema Representation language.
3. SRL - Structured Robot Language.
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