Cyberian Outpost Strengthens its Commitment to Customer Service With the Appointment of Two New Officers.KENT, Conn.--(BUSINESS WIRE)--April 29, 1999-- Outpost.com Continues to Expand its Customer-Centric Team Cyberian Outpost Cyberian Outpost was an online vendor of discount computer hardware and software, and was one of the first successful online retailers. CybOut was founded in 1994 by Darryl Peck and announced its IPO in 1998 (NASDAQ: COOL). Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : COOL), a leading global online retailer of computer hardware, software, and accessories from its store, Outpost.com, today announced the addition of two new officers to its growing team. Derek Holding and Brett Lauter have joined the company as Executive Director of Customer Experience and Director of Customer Retention and Loyalty, respectively. Championing the company's recently launched free overnight shipping policy, TruePrice, and its 24-hour customer contact center, these newly created positions solidify so·lid·i·fy v. so·lid·i·fied, so·lid·i·fy·ing, so·lid·i·fies v.tr. 1. To make solid, compact, or hard. 2. To make strong or united. v.intr. Outpost.com's dedication to improving the customer's shopping experience. As Executive Director of Customer Experience, Derek Holding oversees the creative design and direction of Outpost.com. His responsibilities include all design components of the site, its look and feel, functionality, and ease of use. Combining 12 years experience of online design direction at Prodigy An online information service that provides access to the Internet, e-mail and a variety of databases. Launched in 1988, Prodigy was the first consumer-oriented online service in the U.S. Services, Art Technology Group, and Meca with more than 10 years in systems development, Mr. Holding specializes in creating online consumer solutions that unite both technology and design. Brett Lauter brings more than 10 years of corporate marketing experience, with a focus on maintaining and increasing customer satisfaction, to his new role as Director of Customer Retention and Loyalty. Formerly with First Union Bank, Mr. Lauter served as the Vice President/Director of Customer Retention & Service Quality Marketing, where he developed programs dedicated to meeting and exceeding customer demand for quality and service. Mr. Lauter will be responsible for developing efforts to strengthen and build customer relationships, as well as instituting programs aimed at reinforcing consumer loyalty. Mr. Lauter holds a BBA BBA abbr. Bachelor of Business Administration in Marketing from the University of Georgia Organization The President of the University of Georgia (as of 2007, Michael F. Adams) is the head administrator and is appointed and overseen by the Georgia Board of Regents. . "Outpost.com has always distinguished itself through its superior customer service," said Darryl Peck peck: see English units of measurement. , President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Cyberian Outpost. "As we continue to provide our customers with an unparalleled online shopping experience, Brett and Derek's backgrounds will help us raise the bar once again." About Cyberian Outpost A leader in global e-commerce since 1995, Cyberian Outpost, operates an Internet only superstore su·per·store n. A very large retail store that stocks highly diversified merchandise, such as groceries, toys, and camera equipment, or a wide variety of mechandise in a specific product line, such as computers or sporting goods. for computer products from its Web site Outpost.com (www.outpost.com), 24 hours a day, seven days a week. Outpost.com provides consumers and small businesses with superior selection, renowned customer service, quick and easy search capabilities, and product information on over 150,000 hardware, software, and accessory products at competitive prices. As part of its TruePrice policy, Cyberian Outpost offers free overnight shipping to all U.S. customers and provides international consumers with a variety of reasonably priced shipping alternatives. The company's auction site, OutpostAuctions (www.outpostauctions.com) allows domestic and international customers to bid on a variety of computer products. |
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