CyberTech Presents Complimentary Webinar on Contact Center Quality Management.Second Program In Three-Part Series Follows Well Attended Webinar On Contact Center Trends WHITE PLAINS, N.Y. -- CyberTech International (www.cybertech-int.com), a leading global provider of advanced voice and data recording technologies, today announced the second program in an online seminar series for the contact center recording industry. Open and complimentary to all audiences interested in call recording for compliance and quality, the second program is May 13 at 10:00 a.m. Eastern. It follows on strong positive response to last month's program in which survey findings were shared detailing global contract center trends. With double-digit growth expected for the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. call center business in the health care and government markets, alone, CyberTech survey trends underscore The underscore character (_) is often used to make file, field and variable names more readable when blank spaces are not allowed. For example, NOVEL_1A.DOC, FIRST_NAME and Start_Routine. (character) underscore - _, ASCII 95. the relevance of the May 13 program, entitled, "Forms of Quality - Innovative Methods for Developing Agent Skills and Revitalizing re·vi·tal·ize tr.v. re·vi·tal·ized, re·vi·tal·iz·ing, re·vi·tal·iz·es To impart new life or vigor to: plans to revitalize inner-city neighborhoods; tried to revitalize a flagging economy. Quality Management." The trends survey showed that key decision drivers in purchasing a quality management solution were ease of use, almost as much as cost and robust feature set, for delivering a customer service experience that promotes profitability. This month's program will further explore service-delivery opportunities with expert discussion on the finer points of agent performance. "In developing the program, we have continued the educational approach that is so well received, as evidenced by responses to our April program," said Tony Procops, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , CyberTech North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "A focus on true best practices, versus a sales pitch, assures that this webinar will be worthwhile as we continue to explore new ways to expand engagement in, and appreciation for, our mission-critical industry." To register for the May 13 "Forms of Quality" webinar, visit CyberTech at FormsOfQualityWebinar. To learn more about the survey results from the April 15 program, "The Results Are In! 2009 Global Industry Survey on Contact Center Trends," visit CallCenterTrends09. About CyberTech CyberTech International leads the voice logging Voice logging or telephone recording, is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. and communications recording industry with global operations Global Operations is a first-person shooter computer game developed by Barking Dog Studios and published by both Crave Entertainment and Electronic Arts. It was released in March of 2002, following its public multiplayer beta version which contained only the Quebec map. and offices throughout Europe, Asia, Middle East and the Americas. CyberTech is among the fastest growing data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. providers and a recognized innovator of voice recording and monitoring applications. With products and services that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications, CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and call center markets, CyberTech uniquely adds value through commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. For more information, visit www.cybertech-int.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion