CyberShift Sees Demand for Comprehensive Workforce Management Solutions by Financial Services Industry.

Business Editors/High-Tech Writers

PARSIPPANY, N.J.--(BUSINESS WIRE)--July 28, 2003

Synovus Financial and other leading banking-related institutions

look to CyberShift to optimize workforce resources while

maintaining high customer service standards

CyberShift, Inc., a provider of workforce management software and services announces the widespread adoption of its workforce management suite by the financial services industry, illustrating a continued trend toward optimizing workforce assets. By providing measurable return-on-investment, the CyberShift solution is addressing the complex demands of time and attendance, employee scheduling and process automation for the diverse employee populations of commercial banks, insurance companies and other financial institutions.

Recognized as a leader in workforce management software and services with a focus on several key vertical markets, CyberShift delivers substantial benefits to financial institutions by eliminating workforce inefficiencies inherent to antiquated employee scheduling and time and attendance methodologies. Designed to help large, complex organizations better monitor and manage worker productivity and performance, reduce labor costs, increase revenues and enhance the use of employee data throughout the enterprise, the suite's functionality is well-tailored to the needs of financial institutions through the use of a rules-based platform, industry-specific knowledge repositories and Web-based infrastructure.

Meeting the Needs of Financial Organizations

All aspects of the financial services industry -- from commercial branch offices to call centers, to credit card processors -- can benefit from the CyberShift Workforce Management Suite. With increased industry consolidation and broader branch office dispersal, financial institutions can better monitor, integrate and manage their regional presence and disparate workforce.

By utilizing a Web-based time entry and scheduling system, manual entry error is reduced, consistent labor practices are maintained more easily and labor costs and work schedules are better monitored and optimized from a central location. Existing platform solutions such as time clock systems used for teller positions are easily incorporated, payroll inquiries minimized through employee access to current and historical time information and intuitive data views and analyses readily accessed by managers for central review and planning of projects and schedules, allowing for better overall enterprise workforce management.

"Controlling labor costs, increasing service levels with reduced staff, real-time time accrual management and integrating payroll systems with other critical business applications are some of the measurable improvements that financial services organizations are seeking," said Robert Farina, CEO of CyberShift. "Making money in the financial services industry in this economic climate is difficult, so institutions are strengthening the bottom line through operational efficiencies."

CyberShift: The Right Choice for Financial Institutions

Among CyberShift's financial services client base is Synovus Financial Corp., a diverse financial services holding company with more than 300 branch locations, 12,000 employees and recognized market leader in credit card processing. Synovus purchased the CyberShift Workforce Management Suite in conjunction with a business-wide initiative to streamline processes associated with daily tasks.

"CyberShift demonstrated the scalability and functionality pivotal to incorporating the 60 plus companies in Synovus, throughout the selection process," stated Cindy Jolley, VP, Payroll Director of Synovus. "End user and HR evaluations ranked CyberShift the most user-friendly system and best fit our organizational needs, including the use of the scheduling module to improve efficiency."

Provident Bank, a full-service commercial bank with $5.1 billion in assets, has also chosen CyberShift to automate its time and attendance requirements and better track, monitor and manage part-time and salaried employees. By implementing a system with built-in controls, Provident Bank anticipates improvements in customer service levels and employee empowerment.

The CyberShift solution is also supporting call center environments like Risk Management Alternatives (RMA), a leading provider of accounts receivable management including outsourcing, call-center services, debt collection and portfolio services. Using CyberShift workforce solutions, RMA incorporated payroll and HR information in one area, increasing employee morale and management productivity through hands-on access to time and attendance data.

About CyberShift

CyberShift Inc. (www.cybershift.com) is a leading provider of workforce management software and services for complex organizations with more than 1,000 employees. CyberShift's rules-based platform delivers a fully integrated solution for the management of all aspects of employee time, attendance, scheduling and process automation, generating substantial financial returns and increased productivity levels. The enterprise-class workforce management suite is engineered to address the complex workforce requirements of industries such as manufacturing, the public sector/government, transportation, financial services and healthcare, providing managers with the information needed to successfully deploy workforce assets while effectively monitoring and preserving employee profitability and performance. CyberShift is the workforce management solution provider of choice for more than 100 major organizations in the United States and Canada.