CyberShift Helps Retailers Optimize Employee Resources During Busy Holiday Season.

PARSIPPANY, N.J. -- Advanced Scheduling and Time and Attendance Functionality Supports Influx of Part-Time Workers, Allowing Retailers to Drive Performance Levels, Lower Costs and Improve Customer Service

The Web-based, Workforce Management Suite from a leading provider of workforce management software and services, CyberShift, Inc. gives retailers the power to accurately manage time and attendance of temporary workers during the holiday season, creating schedules that ensure greater in-store operational efficiency and improved customer service during this critical time period that can account for up to 40 percent of a retailer's annual business.

The National Retail Federation (NRF) expects a steady 4.5 percent increase in sales this holiday season despite higher gas prices and rising interest rates. To support these projections, many retailers turn to part-time help to ensure customer service levels remain high and demand is met. According to the recently released "Fourth Quarter Employment Outlook, Sept. 14, 2004" conducted by the job placement firm Manpower, 28 percent of national retail employers plan to increase staffing during the sector's most profitable time of year.

"Major retailers can increase their staff as much as 50 percent during the month of December and are looking to implement advanced time and attendance and scheduling functionality to more accurately track, manage and deploy their workforce," said Robert Farina, CEO of CyberShift. "To realize the greatest profits possible, organizations are turning to CyberShift and our comprehensive suite of workforce management solutions to ensure the right skilled worker is doing the right job at the right time."

The CyberShift Web-based workforce management suite offers integrated time-and-attendance and employee scheduling capabilities, ensuring retail stores meet forecasted demand at the lowest cost without compromising customer service standards.

Replacing manual time-keeping and scheduling practices often susceptible to error, the Web-based workforce management solution from CyberShift provides fast, simple and direct features and functionality that:

--Ensures the proper mix/number of staff to meet constant fluctuations in consumer demand

--Prepares staffing schedules that are better aligned with each employee's work/life preferences and store needs

--Increases employee face time with customers by reducing time spent on administrative tasks

--Improves payroll accuracy

--Eliminates potential overstaffing and understaffing issues

--Enables managers to make better decisions with improved sales and labor data

--Empowers employees with online access to schedules

Retailers need to adapt rapidly to a myriad of external requirements, such as the provisions of union contracts or changes to the Fair Labor Standards Act (FLSA) or other government regulations. The CyberShift Workforce Management Suite therefore is based on a sophisticated rules-based technology platform, built upon a Services-Oriented Architecture (SOA), to ensure the flexibility and scalability necessary to keep up-to-date with industry-specific requirements and changing work policies.

About CyberShift

CyberShift Inc. (www.cybershift.com) is a leading provider of workforce management software and services focused on helping large, complex organizations optimize and manage the deployment of their people. CyberShift's rules-based platform delivers a fully integrated solution for the management of all aspects of time and attendance, scheduling, self-service functions and workforce reporting and analytics. The enterprise-class workforce management suite reduces costs and improves processes for a variety of industries, including retail, media and entertainment, manufacturing, transportation, financial services, healthcare and the public sector. CyberShift is the workforce management solution provider of choice for more than 100 major organizations throughout the United States and Canada.