CyberLearning Labs Achieves Corporate Support Goals with the Help of Parature.Business Editors/High-Tech Writers RESTON, Va.--(BUSINESS WIRE)--April 26, 2004 Parature, the leader in online support software, today announced CyberLearning Labs, developer of the ANGEL Learning Management System used by schools and organizations to support teaching and learning, has selected Parature as its customer support solution. Since signing on with Parature, CyberLearning Labs has been able to achieve their corporate support goal of responding to 75% of tickets within 2 hours, and resolving 75% of tickets within 8 hours. "We were able to achieve this goal by an increase in productivity that was facilitated by using the Parature software," noted Helen Follett, Vice President, Product Programs at CyberLearning Labs. CyberLearning Labs selected to implement Parature's internal scheduling tool, an integrated contact management piece, self-service web portal See portal. consisting of knowledge base references and an online discussion board, a trouble ticketing system, web chat and real-time monitoring, download capabilities, and report functionalities. "I found the Parature system to be very easy to customize to my unique needs without having to contract a third party vendor. After experiences with other install based support solutions, the added cost and time required is a burden that was avoided by going with Parature. The Parature team was willing to work through my particular needs to make this the best solution for me at half the cost and time it would traditionally take," commented Follett. "CyberLearning Labs is a great example of how when using Parature's robust and flexible infrastructure, you eliminate the need to work with multiple vendors to provide your customers with top notch notch (noch) incisure; an indentation on the edge of a bone or other organ. aortic notch dicrotic n. cardiac notch 1. support. Our clients can select from our nine different modules and seamlessly integrate them into one custom solution that is just right for them," stated Casey Golden, President of Parature. "CyberLearning Labs has proved that for world-class customer support solutions, there is no need to look any further. Parature has the crucial software, infrastructure and expertise that companies need to make support a profitable part of their business," mentioned Golden. Continually growing, Parature serves industry leaders such as Hewlett Packard, Philips Medcare and SEVEN. Through its suite of products, Parature improves your end user satisfaction and confidence through providing critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound support load and therefore reducing customer support costs. About Parature Parature, an innovator of online support software, enables companies to improve their internal and external support resulting in reduced support costs. The company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Parature 5, is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Parature allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Parature to support their customers, partners, employees, developers and sales teams. As an online enterprise service, Parature eliminates the need to buy, install or maintain hardware, software or networks and can be implemented in hours at a significantly lower cost than traditional enterprise software, and easily configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to adapt to changing business requirements. Headquartered in Reston, Virginia Reston is an internationally known planned community whose goal was to revolutionize post-World War II concepts of land use and residential/corporate development in American suburbia. , Parature can be found on the Web at www.parature.com. About CyberLearning Labs CyberLearning Labs, Inc. develops and markets, ANGEL, the enterprise learning management system that combines an open and flexible architecture with a complete set of easy-to-use features. The company grew out of the Advanced Research and Technology Institute at Indiana University Indiana University, main campus at Bloomington; state supported; coeducational; chartered 1820 as a seminary, opened 1824. It became a college in 1828 and a university in 1838. The medical center (run jointly with Purdue Univ. after ANGEL was developed in the CyberLab of Indiana University Purdue University Purdue University (pərdy  `, -d`), main campus at West Lafayette, Ind. Indianapolis. Now the fastest growing
learning management system, ANGEL customers include Penn State
University, Michigan State University Michigan State University, at East Lansing; land-grant and state supported; coeducational; chartered 1855. It opened in 1857 as Michigan Agricultural College, the first state agricultural college. , Kentucky Virtual University,
Providence College
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