CyberGuard Corporation Appoints Laurel Mueller Vice President of Worldwide Support.Business Editors/Technology Writers FORT LAUDERDALE Fort Lauderdale (lô`dərdāl), residential, commercial, and resort city (1990 pop. 149,377), seat of Broward co., SE Fla., on the Atlantic coast; settled around a fort built (c.1837) in the Seminole War, inc. 1911. , Fla.--(BUSINESS WIRE)--May 3, 2001 Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services Increase By 70 Percent Over Same Period Last Year; Growth In Sales Spurs Similar Growth In Support Services CyberGuard Corporation (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). :CYBG), the technology leader in network security, today announced the appointment of Laurel Laurel, cities, United States Laurel. 1 Town (1990 pop. 19,438), Prince Georges co., central Md., about halfway between Washington, D.C., and Baltimore; patented in the late 1600s, inc. 1870. Mueller to the position of vice president of worldwide support. The appointment followed closely the company's quarterly earnings report announcing record sales revenue growth. The company noted that with the continuing increase in sales of CyberGuard's premium appliance firewalls worldwide, there has been an equivalent rate of increase in demand for support services. Mike Wittig, chief technology officer for CyberGuard Corporation, said, "Providing world-class customer service and support has always been a priority for CyberGuard. Moving the responsibility for support to this level within the organization clearly demonstrates both internally and externally our company-wide commitment to providing the best customer service in the industry. Under Laurel Mueller's direction this last year, both customer satisfaction, as reflected by our Customer Satisfaction Index, and revenues generated from support and training have increased significantly. We have also been able to offer new training options and add new service and support offerings, including four-hour global hardware replacement, an important service enhancement for our major global accounts." Mueller joined CyberGuard in February 2000 as director of worldwide support. Prior to that, Mueller was director of support services for Sun International Resorts, Inc., where she was responsible for all of the operations of the MIS department as well as help desks, the data center and training. Before that, she served as director of information technology at Sunglass Hut International Sunglass Hut International is North America's largest retailer of sunglasses. The company was founded in 1971 and acquired by Luxottica in 2001. History The Start of SGH Sunglass Hut was founded in 1971 by Sanford Ziff in Miami, Florida. where she was responsible for all operational areas of the MIS department for the worldwide specialty retail business. Prior to joining Sunglass sun·glass n. 1. A convex lens used to focus the sun's rays and produce heat, especially for ignition. 2. sunglasses Eyeglasses with tinted or polarizing lenses to protect the eyes from the sun's glare. Hut, she was director of information systems operation for Sharper Image Corporation. About CyberGuard Corporation CyberGuard Corporation, the technology leader in network security, provides enterprise and electronic commerce security solutions to Fortune 1000 companies and governments worldwide. CyberGuard's award winning, industrial-strength firewall products and services protect the integrity of data and applications from unauthorized access. CyberGuard's appliances are the world's first to receive Common Criteria (Common Criteria for Information Technology Security) An international standard process for defining security objectives and for evaluating compliance with those objectives. The Common Criteria have largely replaced the Trusted Computer Security Evaluation Criteria (TCSEC), the Canadian EAL EAL English as an Additional Language EAL Evaluation Assurance Level EAL Eastern Airlines EAL Emergency Action Level EAL Environmental Analysis Laboratory EAL Evidence Analysis Library (American Dietetic Association) 4 certification, the most prestigious and rigorous IT security evaluation available. The company has world headquarters in Ft. Lauderdale, Florida, and branch offices worldwide. More information on CyberGuard Corporation can be found at http://www.cyberguard.com. Forward-Looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. This press release contains forward-looking statements that involve certain risks, uncertainties and factors that may cause the Company's future actual results to materially differ from the Company's current expectations, and such risks and factors are included in the Company's filings with the Securities and Exchange Commission. The Company assumes no obligation to update any forward-looking statements. |
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