CyberCall recognized as innovative Internet Call Center solution by industry authorities.HOPKINS Hopkins, city (1990 pop. 16,534), Hennepin co., SE Minn., a suburb of Minneapolis; inc. as West Minneapolis 1893, name changed 1928. The city manufactures machinery, computer and electronic parts, steel products, air pollution equipment, ophthalmic lenses, tools, , Minn.--(BUSINESS WIRE)--Nov. 8, 1996--Venturian Software on Friday announced that CyberCall , its award-winning Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Call Center solution has been awarded a "Best of Show" by Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Magazine at the Computer Telephony Fall Demo 1997. The award was presented to Venturian Software in a special ceremony during the show held at Lake Buena Vista, Fla., Nov. 2, 1996. The "Best of Show" award recognizes the products in the computer telephony industry whose significant contributions and innovative technology have placed them in this select group. To be eligible to exhibit at this year's Computer Telephony Fall Demo, companies had to pass the rigorous standards and meet the criteria set out by the editors of Computer Telephony, Call Center and Teleconnect magazines. Out of hundreds of organizations that entered, only 69 companies were selected to participate. CyberCall is a second-generation platform independent call center solution which allows companies to establish virtual call centers through their World Wide Web sites. Its innovative approach is based on the combination of three key technologies: existing computer information systems, existing voice telecommunication telecommunication Communication between parties at a distance from one another. Modern telecommunication systems—capable of transmitting telephone, fax, data, radio, or television signals—can transmit large volumes of information over long distances. standards, and the World Wide Web. By clicking on CyberCall's Hyperphone Link icon, customers accessing a company's World Wide Web site can request an immediate connection with a call center agent. "We are very excited to be recognized for our contributions to the rapidly expanding and high-growth area of Internet Call Center," said Ilan Sharon, Venturian's president. "We expect that CyberCall will offer dramatic improvements for companies that emphasize strong customer service in both a traditional call center environment and companies based on Internet transactions." This award follows CyberCall's selection as "Best of Show" by both Call Center and Teleconnect magazines at Computer Telephony 1996. CyberCall is currently shipping. A demonstration of CyberCall will be available on VSI's Web site beginning on Nov. 18, 1996. Venturian's Web site can be reached at http://www.venturian.com. About Venturian Software Venturian Software markets technologically advanced computer telephony solutions to businesses throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . VSI VSI Vinyl Siding Institute VSI Voltage Source Inverter VSI Virtual Switch Interface VSI Vertical Speed Indicator VSI Voluntary Separation Incentive VSI Virtual Socket Interface VSI Vision Systems International VSI Vertical Shaft Impactor is a division of the publicly traded Venturian Corp. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :VENT vent (vent) an opening or outlet, such as an opening that discharges pus, or the anus. vent n. An opening into a cavity or canal, especially one through which contents are discharged. ). VSI corporate headquarters is located at 11111 Excelsior Blvd., Hopkins, Minn. 55343. Telephone is 612/931-2450. Fax is 612/931-2459. CONTACT: Venturian Software Amy Anderson, 612/931-2456 amya@vent.com or Laurie Nalezny Media Relations 714/701-1076 75567.733@compuserve.com |
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