CyLex Systems Selects Daleen's eBusiness Solution for Customer Self-Care.

Business and Technology Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--April 4, 2000

Leading global applications service provider extending its

market power through Web-enabled business model

Daleen Technologies, Inc. (Nasdaq: DALN) today announced that CyLex Systems, Inc., a worldwide leader in the emerging applications service provider market, has selected its eCare solution for Web-enabled customer management. eCare will provide CyLex's customers with a personalized Internet portal for online purchasing, ordering, status tracking, and management of their accounts through the Internet.

CyLex Systems' flagship service, CyLex Express(R), provides outsourced online document information management service through next-generation imaging technology and network communication. The company previously selected Daleen's BillPlex(R) convergent customer management and billing system for its ability to provide real-time rating for complex usage-based transactions that are required in its ASP business model.

"Daleen has both a powerful and comprehensive vision for the reach and power of an Internet-enabled business model and what appears to be a significant lead over its competitors in deploying that vision. The eCare solution is very important to us, because it will allow us to connect with our customers, prospects and partners in ways that will enhance our competitive position," stated Zee Aganovic, president and CEO of CyLex Systems, Inc. "These capabilities will be a major component of our future offerings. We are especially pleased to work with a single vendor for both our customer management and billing, and eBusiness infrastructure needs. "

eCare is an innovative Web-based product suite that presents customers, partners and suppliers with an engaging, personalized and intuitive environment for performing comprehensive and personalized self-care. eCare establishes a unified, customer-centric and process-oriented enterprise portal. This media-rich portal enables users to explore and research products and services; engage in online purchasing, ordering and status tracking; receive service outage notifications and reports; resolve service problems; view bills; and perform usage analysis. All users have the ability to conduct business directly and receive immediate interactive assistance, 24 hours per day, seven days per week while being insulated from the complexities of a service provider's operations.

"CyLex Systems' leading-edge business model and a commitment to provide exceptional customer service makes them a great business partner in one of the fastest-growing markets in the world," said Dave Corey, president and COO of Daleen Technologies. "eCare is the ideal solution for ASPs such as CyLex, whose Internet-based customer communities demand 24/7 accessibility and responsiveness. We are pleased that they have selected eCare to enhance their ability in delivering the highest level of customer service and support."

About Daleen Technologies

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical support to businesses who offer voice, data, web and applications hosting services over packet and circuit-switched networks. The company distributes its eBusiness, OSS gateway, service activation and BillPlex(R) products throughout the world via Business Alliance Partners and other leading certified systems integrators including AMS, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group and the Application Service Provider (ASP) Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and in Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

About Cylex Systems, Inc.

CyLex Systems, Inc., a privately held company, was established in 1994 to create a new paradigm for document management service. Its flagship service, CyLex Express, leverages advances in imaging technology and network communication to pioneer the leading outsourced on-line document information management service on the market today. CyLex Systems, a leader in the growing category of Application Service Providers (ASPs) has strategic alliances with several technical, marketing and services companies. These alliances include Citrix Systems, Inc., an established world leader in thin client technology; EMC Corporation, the world's leading supplier of intelligent enterprise storage and retrieval technology; Fellesdata of Norway; Deloitte & Touche; and Pride Enterprises. For more information on CyLex Systems, visit the company's web site at www.cylexsys.com.

About the ASP Industry Consortium 

Founded in May 1999, the Application Service Provider Industry Consortium is an advocacy group of companies formed to promote the application service provider industry by sponsoring research, fostering standards, and articulating the measurable benefits of this evolving delivery model. Information on the ASP Industry Consortium is available on the World Wide Web at www.aspindustry.org or by contacting consortium headquarters at: ASP Industry Consortium, Inc., 401 Edgewater Place, Suite 500, Wakefield, MA 01880; Tel: [phone].