Customers Receive Real-Time Service From SITEL Call Centers Powered by Dell and Red Hat; Deployments of Oracle9i Database Improve Service, Cost-savings.Business Editors & High-Tech Writers LinuxWorld New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of 2003 NEW YORK--(BUSINESS WIRE)--Jan. 22, 2003 Dell (Nasdaq:DELL), Red Hat and Oracle are helping SITEL, a leading global provider of outsourced customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , improve customer satisfaction and reduce information technology costs with Linux-based solutions. SITEL chose Dell(tm) PowerEdge(tm) servers running Red Hat(R) Linux Advanced Server with Oracle9i Database to enable real-time information access in their 17 remote call center locations. SITEL executives said the standards-based solution from Dell and Red Hat was chosen because of the price, performance and flexibility, which led to approximately 70 percent cost-savings over proprietary UNIX systems Noun 1. UNIX system - trademark for a powerful operating system UNIX, UNIX operating system operating system, OS - (computer science) software that controls the execution of computer programs and may provide various services that also were evaluated. The platform manages more than 1.5 million customer service calls from around the world for SITEL's Fortune 500 customers. The remote "call flow" database servers enable agents to tap into the master database in the company's Omaha, Neb. headquarters for up-to-the-minute information, using SITEL-developed data replication software and the Oracle9i Database to enable better customer service. "Nothing is more critical to SITEL's business than delivering customers the latest information, without interruption INTERRUPTION. The effect of some act or circumstance which stops the course of a prescription or act of limitation's. 2. Interruption of the use of a thing is natural or civil. in service and at the best possible price," said Scott Clark Scott Clark (born in 1957) is the sports director for WABC-TV in New York City. Clark joined the affiliate in 1986. Prior to that, Clark traveled all around the world to cover sports. He can be seen anchoring the news on the weeknight 6 and 11 p.m. broadcasts. , director of systems engineering for SITEL. "Dell, Red Hat and Oracle have delivered a solution that has replaced our expensive proprietary UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). equipment. Our Linux platforms are high-performing, extremely reliable and cost about one-third of the price of our old UNIX systems." Brent Schroeder, director of enterprise Linux engineering at Dell said there is growing acceptance of Dell platforms with Red Hat Linux Red Hat Linux, assembled by Red Hat, was a popular, "middle-aged" Linux distribution (not as old as Slackware but older than Ubuntu) upon its discontinuation in 2004.[1] Red Hat Linux 1.0 was released on November 3, 1994. Advanced Server for critical applications. "Once customers compare the performance and cost of Dell platforms running Red Hat Linux to proprietary UNIX platforms, the choice to go with standards-based technologies is easy. Companies like SITEL are able to provide excellent service and value to customers by deploying flexible, open platforms," he said. "Red Hat is committed to offering customers a combination of value and support to meet their dynamic business needs. The SITEL deployment underscores the dramatic efficiency, availability and cost benefits organizations can experience running Red Hat Linux Advanced Server on Dell systems," said Mark de Visser, vice president of Marketing at Red Hat. "Given these advantages, enterprises are increasingly shifting their computing computing - computer infrastructures toward standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. hardware running Red Hat solutions." SITEL has deployed more than 20 Dell PowerEdge This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. 2650 servers running Red Hat Linux Advanced Server to support its Oracle9i Database and remote data-replication solution. The systems have single 1.8 GHz Intel(R) Xeon(tm) processors with 3 GB RAM. SITEL also has implemented three Dell PowerVault Dell PowerVault products include disk enclosures, disk arrays, tape drives, autoloaders, tape libraries, network attached storage and storage area networks. Some of these products are provided through a partnership with EMC Corporation and are further classified as a Dell/EMC (tm) tape libraries to back up more than 5 terabytes of data storage. Currently, the Dell and Red Hat Linux platform with Oracle9i Database rank in the company's highest uptime category. Additional information on Dell PowerEdge servers can be found at www.dell.com/poweredge. About Dell Dell Computer Corporation (company) Dell Computer Corporation - One of the biggest US manufacturers of IBM PC compatibles. "From notebooks to networks", their slogan says. http://us.dell.com. (Nasdaq:DELL) is a premier provider of products and services required for customers worldwide to build their information-technology and Internet infrastructures. The company's revenue for the past four quarters totaled $33.7 billion. Dell, through its direct business model, designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained at www.dell.com. About Red Hat Red Hat is the world's premier open source and Linux provider. Red Hat is headquartered in Raleigh, N.C. and has offices worldwide. Please visit Red Hat on the Web at www.redhat.com. Dell, PowerEdge and PowerVault are trademarks of Dell Computer Corporation. Dell disclaims any proprietary interest in the marks and names of others. Copyright 2002 Dell Computer Corporation. All rights reserved. (Published in the United State of America.) Reproduction or translation of any part of this work beyond that permitted by U.S. copyright laws without the written permission of Dell Computer Corporation is unlawful and strictly forbidden. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion