Customers Embrace Symmetrix DMX.

Business Editors

HOPKINTON, Mass.--(BUSINESS WIRE)--July 30, 2003

Widespread Adoption Leads to Fastest High-End Product Ramp, Most Successful Product Transition in EMC History

Driven by intensified information storage requirements, customers have embraced the EMC Symmetrix DMX series of storage systems and software and their unique ability to deliver the highest service levels for their most important applications and information. Since its introduction on February 3, 2003, the Symmetrix DMX series has played a central role in helping organizations meet the unyielding requirements of their "no compromise" applications.

Joe Tucci, EMC President and CEO, said, "The strong customer adoption of Symmetrix DMX has resulted in the fastest high-end product ramp and most successful product transition in EMC history. In its first full quarter of availability, Symmetrix DMX represented more than 80% of all Symmetrix system revenues. This wave of innovation has created a new face for high-end storage." Today EMC announced its next major wave of Symmetrix DMX systems, software and related technologies (see separate release.)

Symmetrix DMX customers represent a wide range of companies across all of the world's major industry segments. A sample of customers who have recently purchased Symmetrix DMX systems and software includes: AdvancePCS, Ajinomoto System Techno (Japan), American Family Insurance, Axciom, Department of Transport (UK), EarthLink, EDB Teamco AS (Norway), Fiducia AG (Germany), The Huntington National Bank, Korea Exchange Bank Credit Service, Nationwide (UK), North Bronx Healthcare Network, Ohio Savings Bank, Orange (Switzerland), ProfitLogic, Thomson Financial, TravelSky Technology Limited (China), U.S. Air Force Reserve Command, U.S. Patent and Trademark Office, Vittoria Assicurazioni (Italy), Warner Music Group, WIND Telecommunications (Italy) and The World Bank.

Joe Molinario, Thomson Financial's Director of Business Systems Hosting, said, "Our high-end storage requirements have changed as we demand faster access, higher availability and the flexibility to change on the fly. Symmetrix DMX is able to step up and meet these demands for our consolidated, high-end storage environment. The engineering behind Symmetrix DMX has made it a reliable and easy-to-use storage architecture. At the drop of a dime, we grow and present additional storage space. And we now manage configuration changes, upgrades and requests for new services without pain or disruption to our online applications. Finally, Symmetrix DMX is remarkably easy to install. In literally hours, we rolled the Symmetrix DMX off the delivery truck, plugged it in, and it worked."

AdvancePCS is the largest U.S. provider of health improvement services and one of America's 100 fastest-growing public companies, according to Fortune Magazine. Richard Gounaris, AdvancePCS's Vice President of Technology Infrastructure Services, said, "We've ratcheted up our high-end storage expectations in a major way over the last 24 months. To meet our new requirements for critical applications, we recently moved our data warehouse to Symmetrix DMX. The move instantly resulted in entirely new levels of scalability, performance and reliability. The migration was completely painless and seamless, and it drove substantial improvements in both performance and availability for our data warehouse, which is one of our most strategic business applications. Finally, since we operate a diverse mainframe and open systems environment, we're very excited about the connection flexibility we'll enjoy through EMC's ability to mix and match FICON, Gigabit Ethernet and iSCSI on a single board."

Alberto Chizzoni, Operation IT Manager of Vittoria Assicurazioni, a leading Italian insurance company, said, "After exploring all the data and replication options in the market, we felt EMC's Symmetrix DMX architecture and supporting software provided the optimal data availability solution for our environment. The performance advantage of the Direct Matrix Architecture was clear, and the performance of SRDF compared with other replication solutions was critical when determining a solution that could meet the high customer service levels we are required to support."

EDB Teamco AS of Norway is one of the largest suppliers of computer operating and print services for banking, finance and telecommunications industries in Europe's Nordic region. Nils Flatjord, Storage Architect for EDB Teamco, said, "Symmetrix DMX is cutting-edge and the market's leading technology. Our successful history with EMC's products, combined with the most impressive uptime, many cost benefits and the flexibility and scalability to accommodate the needs of new customers, makes EMC and DMX storage the right choice for our high-end operations. Symmetrix DMX has dramatically improved the economics, performance and scalability of our mission-critical billing and data warehousing operations. EMC's expanded support for advanced connectivity such as iSCSI and the ability to mix and match with Gigabit Ethernet, FICON and others will facilitate more flexibility and reduce our overall costs."

Joe Gottron, The Huntington National Bank's Executive Vice President and Chief Information Officer, said, "Steady growth of many mission-critical systems, such as our online banking and check imaging applications, has carved a clear path to Symmetrix DMX. With more data going online, we require more capacity, higher data availability and better performance. We're looking to Symmetrix DMX to maintain high performance even during our "crunch" processing times. The expanded connectivity and scalability of Symmetrix DMX will lower our costs by helping facilitate aggressive server consolidation. Plus, disk upgrades and other maintenance will be simpler and non-disruptive to our users."

Glenn Orlic, ProfitLogic's Information Technology Manager, said, "The amount of data we manage for our retail customers is accelerating. Symmetrix DMX advances in performance, capacity, and availability make it possible to store our current data assets using a fraction of the data center space and investment they would have required just a few years ago. In two months, we doubled our load with more storage, servers, and applications, and yet Symmetrix DMX never breaks a sweat. We reduced the time it takes to create online copies of our production data from 1- 1/2 hours to 15 minutes. These improvements show that EMC remains in the vanguard of technological leadership and innovation."

Customer requirements for high-end storage have evolved from simple redundancy such as automated failover to non-disruptive operations; from benchmark performance across single and/or simple workloads to predictable performance for complex, dynamic workloads; and from basic local and remote replication to sophisticated replication techniques that reduce costs and increase distances without impacting performance. Where high-end storage was once required to scale primarily to higher capacity, customers are now looking to scale capacities up and down and provide easy integration of new technologies. Finally, customers are demanding that their high- end storage environments not only manage the configuration, simple operation and tuning for individual devices, but also manage service levels across the entire storage environment.

EMC Corporation is the world leader in information storage systems, software, networks and services, providing automated networked storage solutions that enable organizations of all sizes to better and more cost-effectively manage, protect and share their information. More information about EMC's products and services can be found at www.EMC.com.

EMC2, EMC, Symmetrix, AutoIS, Celerra, CLARiiON and SRDF are registered trademarks and EMC Automated Networked Storage, EMC ControlCenter, EMC Snap, Connectrix, Direct Matrix, Direct Matrix Architecture, E-Lab, Enginuity, Symmetrix DMX, TimeFinder are trademarks of EMC Corporation. All other trademarks used herein are the property of their respective owners.

This release contains "forward-looking statements" as defined under the Federal Securities Laws. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in general economic or market conditions; (ii) delays or reductions in information technology spending; (iii) the transition to new products, the uncertainty of customer acceptance of new product offerings, and rapid technological and market change; (iv) insufficient, excess or obsolete inventory; (v) competitive factors, including but not limited to pricing pressures; (vi) component quality and availability; (vii) the relative and varying rates of product price and component cost declines and the volume and mixture of product and services revenues; (viii) war or acts of terrorism; (ix) the ability to attract and retain highly qualified employees; (x) fluctuating currency exchange rates; (xi) risks associated with strategic investments and acquisitions; and (xii) other one-time events and other important factors disclosed previously and from time to time in EMC's filings with the U.S. Securities and Exchange Commission. EMC disclaims any obligation to update any such forward-looking statements after the date of this release.