CustomerWorks Selects Peace's Component-based Energy Suite for Regulated and Competitive Operations.Business Editors/High Tech Writers MIAMI--(BUSINESS WIRE)--April 29, 2002 CustomerWorks has licensed Peace Software's Energy suite as the preferred CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S platform for its Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) services targeted at North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. utilities, municipalities and retail energy companies. CustomersWorks is the largest provider of utility BPO services in Canada and has more than 1,000 employees. CustomerWorks provides customer management services to 3.5 million energy customers on behalf of BC Gas Utility Ltd, Enbridge Consumers Gas and Enbridge Services. The company, which supports the full cycle of meter-to-cash business processes for both mass market and C&I customers, will deploy Energy across multiple operating sites, markets and jurisdictions to support large volume and complex billing, mission critical call centers, efficient credit and collections and leading-edge e-commerce functions. Dwight Willett, President and Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of CustomerWorks, said, "CustomersWorks' market momentum is based on our ability to efficiently provide state-of-the-art services to our partners in multiple markets. Peace Software's leading technology will provide us with the flexibility to support multiple commodities and non-commodities in regulated and competitive operations on a common platform, and provide the scalability we need as we sign additional clients." The browser-based Energy suite will seamlessly integrate CustomerWorks' widely distributed Adj. 1. widely distributed - growing or occurring in many parts of the world; "a cosmopolitan herb"; "cosmopolitan in distribution" cosmopolitan bionomics, environmental science, ecology - the branch of biology concerned with the relations between organisms call centers in New Brunswick New Brunswick, province, Canada New Brunswick, province (2001 pop. 729,498), 28,345 sq mi (73,433 sq km), including 519 sq mi (1,345 sq km) of water surface, E Canada. , Ontario and British Columbia. Combined, these call centers currently handle 6.5 million "live" answered and self-service Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) inbound inquiries annually. Energy's third-generation thin-client BUI BUI Boating Under the Influence BUI Browser User Interface BUI Bristol Urological Institute BUI Build Up Index BUI Bicycling Under the Influence BUI Badminton Union of Ireland BUI Bus Unit Interface BUI Business User Interface BUI Button User Interface (Browser-User-Interface) can run on any desktop browser without needing to be installed on individual users' computers, making it extremely easy and cost efficient to technically manage wide area deployment. Brian Peace, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Peace Software, said, "We are delighted to be selected as the premier technology provider to CustomerWorks as we believe its outsourcing business model will be a showcase for the rich functionality and scalability of the Energy suite. CustomerWorks' innovative approach to using technology to create greater operational efficiencies and deliver excellent customer service will place them among the industry's leaders." "Our value proposition is based on efficiencies and lower costs resulting from large-scale, common infrastructure, call center sharing and implementation of advanced, shared technology solutions," said Willett. "We selected Energy because it is the leading unified CIS platform and efficiently and flexibly supports diverse markets, jurisdictions, commodities and customer segments, enabling us to capitalize on our scale and shared infrastructure." CustomerWorks is using a phased approach to migrate customers from a variety of legacy systems to the Energy suite. CustomerWorks will receive major new releases of Energy on a regular 12-18 month cycle. About Peace Software Peace Software develops next-generation CIS solutions used by utilities and retailers for business innovation in regulated, transitioning and competitive energy markets. The company's browser-based Energy suite has been selected to drive efficient operations and provide excellent customer care for millions of mass market and commercial and industrial (C&I) customers in 30 markets around the world. The innovative Energy suite can be phased into existing CIS environments and new version upgrades are available every 12-18 months. Headquartered in Miami and founded in 1984, Peace Software has offices in the United States, Canada, Australia and New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. . About CustomerWorks CustomerWorks, a Limited Partnership formed by BC Gas Ltd. and Enbridge Inc. in July 2001, is the leading provider of state-of-the-art customer management solutions to utilities, municipalities and retail energy companies across Canada. CustomerWorks commenced full-scale operations on January 1, 2002 with 3.5 million customers and more than 1,000 employees. The organization has corporate offices in Toronto and Vancouver and seven operating sites in British Columbia, Ontario and New Brunswick. |
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