CustomerSoft Unveils ESPortal; Providing Seamless Internet Access to Customer Relationship Management Information From Anywhere in the World.Business Editors & Technology Writers DENVER--(BUSINESS WIRE)--April 24, 2001 CustomerSoft, Inc., the enterprise CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution provider for mid-tier companies, today announced the release of ESPortal(TM), a robust CRM application that enables users to view, maintain and update customer-related sales, support and contact information via the web. ESPortal eliminates the boundaries that typically restrict access to valuable customer information and that often result in lost communications and delayed responses. ESPortal enables remote employees and customers to take advantage of key features and functionality available within CustomerSoft's ESP (1) (Enhanced Service Provider) An organization that adds value to basic telephone service by offering such features as call-forwarding, call-detailing and protocol conversion. -- the Expert Support Program -- using only a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . With ESPortal, a "virtual support center" is created, open 24x7, allowing customers to search the company's knowledgebase, create or modify support tickets, place product orders, or submit information requests at any time. In addition, remote and/or traveling employees will be able to create their own personal "My ESP" home page, to include frequently used features such as call back lists, new alerts, FAQs and even other web links. Employees can also use ESPortal to access the database through the Internet to search or add new solutions to the knowledgebase, view, modify and close customer transactions, list their open and new assignments, view new prospect information, or review incidents that have been escalated to their attention. "As the market changes, so does CustomerSoft. The emphasis has shifted from gathering data to leveraging information quickly and efficiently," stated David Garcia David Garcia (b. ? - died August 28, 2007) was a broadcast journalist for ABC News. Gracia had the distinction of becoming one of the first Hispanic news correspondents for a major American television network in the early 1970s. , President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CustomerSoft, Inc. "CustomerSoft's ESPortal enables organizations to easily extend the benefits of their customer relationship management initiative to customers and employees located throughout the world." ESPortal is highly scalable and easily customized to meet each company's unique business processes. The system is a fast, robust, totally Microsoft-based solution that integrates with Microsoft servers Microsoft Servers is a brand that encompasses a line of Microsoft server products. This includes the server editions of Microsoft Windows operating system itself, as well as products targeted at the wider business market. , databases and existing web sites. In addition, ESPortal provides heightened security features, including multiple authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. tools. About CustomerSoft, Inc. CustomerSoft, Inc. provides Customer Relationship Management (CRM) software for mid-tier companies. CustomerSoft's products help companies grow and maintain their client base through enhanced customer satisfaction, increased revenues and improved communications. CustomerSoft's impressive customer base includes Fiserv Inc., InfoSpace, Rosemount Analytical, Lifetouch Portrait Studios, Marie Callender's, Guess, Inc., U.S. Army, Eastman Kodak, Harcourt Brace, Micro Motion, Equifax E-Banking Solutions, Sunbelt Business Computers, SBE SBE - Microsoft Office Small Business Edition , Inc. and many others. The company's product line includes ESP(TM) and ESPortal(TM). CustomerSoft, Inc. is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Denver. For more information about CustomerSoft and our products, call 888/377-9980 or visit our website at http://www.customersoft.com. All trademarks, service marks, product and company names, including ESP(TM) and ESPortal(TM) are the property of their respective owners. |
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