CustomerSoft Teams with KnowledgeBroker; Partnership Delivers Plug-and-Play KnowledgeBases for ESP.

DENVER, Colo.--(BUSINESS WIRE)--July 20, 1998--CustomerSoft, Inc., announces today it has signed an agreement for KnowledgeBroker, Inc. to provide pre-packaged, plug-and-play KnowledgeBases(tm) for ESP - The Expert Support Program.

The availability of KnowledgeBases will allow customer support agents to have immediate access to thousands of step-by-step solutions to problems with software, hardware, systems and the Internet through ESP.

KnowledgeBases are high-performance, pre-packaged, plug and play problem resolution databases formatted for ESP. "When support operations automate, developing a rich, comprehensive database of problem resolution data tends to occur in the later phases of implementation," says Kathy Hendrickson, Marketing Director, CustomerSoft. "It just takes time to accumulate the solution data and get it in the database. ESP has always been differentiated by its ability to be implemented rapidly. That ability improves with the addition of KnowledgeBases. ESP customerswho use them will be able to resolve more support requests during initial customer contact and realize a faster return on their investment in support automation."

"The years of experience that both companies bring to the support industry translate directly into added value for the customer of these combined offerings," said Brad Stanley, president of KnowledgeBroker.

KnowledgeBases add value by providing ESP customers with immediate help desk solutions for their customer support agents. The solutions in each KnowledgeBase are based upon the questions and experiences of actual users and have been field tested in a customer support environment. Written in a step-by-step format, KnowledgeBases make it easy for support agents to provide their customers clear, consistent answers day-to-day, shift-to-shift. In addition KnowledgeBases save ESP users the time and cost it would take to develop these solutions on their own.

KnowledgeBases are available for more than 30 titles and licensed by concurrent user. Quarterly updates are available by subscription.

About KnowledgeBroker, Inc.

KnowledgeBroker, Inc. (KBI) is a leading supplier of knowledge-based support technology and service. Established in 1992, KBI provides a full suite of technical support software, service and solutions to businesses, individual users, and value-added resellers. KnowledgeBroker develops and licenses KnowledgeBases, support solutions formatted for knowledge management systems and ASK.ME Pro, a series of stand alone Help Desk programs. KBI operates ASK.ME OnLine (http://www.amol.com), a searchable support site on the Internet. E-mail Technical Support (ETS), support solutions via the Web and e-mail, is provided in conjunction with ASK.ME OnLine. In addition KnowledgeBroker provides live 24-hour technical support through their multivendor help desk in Dallas, Texas.

For more information about KBI's support products and services, access KnowledgeBroker's web site (http://www.kbi.com). To reach KnowledgeBroker, Inc. call 800/829-4524, 714/661-7523, or send an e-mail to [e-mail]. KnowledgeBroker is traded on the OTC Bulletin Board under the symbol "KBIZ."

About CustomerSoft, Inc.

CustomerSoft is a leader in providing customer support software designed to enable companies to increase customer sales and service. CustomerSoft's products combine ease of use, flexibility and performance at an affordable price, and focus on the successful delivery of customer service and support. CustomerSoft's impressive customer base includes: Federal Express, Lucent Technologies, Rosemount Analytical, TRO Learning, Samsung Telecommunications, Coleman, Mercury Marine, Siemens Components, Lutheran Healthcare Network, the Federal Aviation Administration, and Citibank.

The company's product line includes ESP - The Expert Support Program(tm) and ESP Li@ison(tm). CustomerSoft, Inc. is a privately held company headquartered in Denver, Colorado with a technical support center in Stillwater, Okla. For more information about CustomerSoft and our products call [phone]. CustomerSoft's web site will be found at http://www.customersoft.com .

All trademarks, service marks, product and company names, including ESP- The Expert Support Program and ESP Li@ison are the property of their respective owners.

    CONTACT:  Corporate Contact:
               CustomerSoft, Inc.
               Kathy Hendrickson, [phone]
               [e-mail]
                        or
               Editorial Contact:
               Teubner & Associates
               Jerry Rackley, [phone]
               [e-mail]