CustomerSat Wins TMC Labs 2006 Innovation Award; CustomerSat Enterprise Honored for Second Consecutive Year.MOUNTAIN VIEW, Calif. -- CustomerSat, Inc., the leader in real-time, multi-channel feedback solutions that build customer satisfaction and loyalty, announced today that TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs named CustomerSat Enterprise(TM) as a 2006 Innovation Award winner from Customer Interaction Solutions(R) magazine. This is the second consecutive year in which CustomerSat Enterprise has received this award. "CustomerSat deserves this great honor for creating a ground-breaking CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and contact center product," said Tom Keating For the football player of the same name see Tom Keating (American football). Tom Keating (March 1 1917 - February 12 1984) was an art restorer and famous art forger who claimed to have forged more than 2,000 paintings by over 100 different artists. , CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. and editorial director of TMC Labs. About CustomerSat Enterprise CustomerSat Enterprise enables users in real-time to gather, analyze and manage enterprise-wide responsive action to feedback from customers, employees, and others. CustomerSat Enterprise: --Captures survey feedback online from key stakeholders including customers, workforce, partners and prospects. It operates at the key touchpoints between the enterprise and its stakeholders, including contact centers, e-commerce sites, service calls, online portals, help desks and product installations --Delivers interactive, real-time analytics, metrics, and verbatim intelligence throughout the enterprise through secure portals, interactive dashboards, push reporting and email alerts --Through built-in case management and alerts, aligns and empowers the entire organization to coordinate and drive responsive actions in real time. CustomerSat Enterprise helps enterprises save at-risk customers and renewal revenue before they are lost, better prioritize corporate investments and gain strategic insights for decision making. Through feedback such as likelihood of re-purchase and contract renewal, the solution also facilitates better sales forecasts, production plans and supply chain management decisions. Award-cited Features The 2006 Innovation Award highlights multiple new features of CustomerSat Enterprise including: --CRM-class case management and reporting features integrated with online surveys and analytics. CustomerSat users can graphically analyze, sort and prioritize cases based on attributes such as case ID or name, category, days remaining until closure deadline, number of days case has been open, case outcome and days since deadline passed. These case reporting and management features make CustomerSat Enterprise a unique hybrid between an advanced online survey system and a CRM system. --Visual, graphical design and display of filters for data analysis. Filters allow users to select and view satisfaction scores and other statistics for different segments of their customer base. Visual filters enable users to define long, complex filters once and then propagate business changes quickly and consistently whenever they occur. As an example, if the user defined Any format, layout, structure or language that is developed by the user. a dozen filters using the Western Region, and then Utah was moved to the Central Region, he need only make the change in the "Western Region" and "Central Region" filters. The change is reflected immediately throughout the system, ensuring more accurate results and enhancing user productivity. --Report Excelerator(TM). Users can view and analyze survey results using Microsoft Excel (tool) Microsoft Excel - A spreadsheet program from Microsoft, part of their Microsoft Office suite of productivity tools for Microsoft Windows and Macintosh. Excel is probably the most widely used spreadsheet in the world. Latest version: Excel 97, as of 1997-01-14. (R) in addition to CustomerSat online analytics. Report Excelerator allows authorized users to upload Excel files containing any desired formulas and charts for use as templates. Reports using these formulas and charts can then be pushed to distribution lists using the latest survey data on any desired schedule. This ensures centralized control 1. In air defense, the control mode whereby a higher echelon makes direct target assignments to fire units. 2. In joint air operations, placing within one commander the responsibility and authority for planning, directing, and coordinating a military operation or group/category of of spreadsheets and enterprise-wide standardized reporting. "CustomerSat Enterprise lets our Global 2000 clients gain a greater understanding of their customers and turn this knowledge into actions which improve customer satisfaction, loyalty, revenues and profits," said John Chisholm Sir John Chisholm, FREng (born August 1946) is the Executive Chairman and former Chief Executive of QinetiQ and chairman of the Medical Research Council. He attended Cambridge University on a scholarship from General Motors. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CustomerSat. "We relentlessly seek to meet and exceed clients' needs and are gratified grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. that TMC Labs has recognized the innovation in CustomerSat Enterprise for the second year in a row." About CustomerSat, Inc. CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action based on customer satisfaction and loyalty feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, channel and partner management, IT, website operations and e-commerce, supply chain management and investor relations Investor relations The process by which the corporation communicates with its investors. . CustomerSat is headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see . Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. , with offices in Europe. For news, product demonstrations, and other company information, visit www.CustomerSat.com or call 1.800.372.7772. About TMC(R) Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. For more information about TMC, visit www.tmcnet.com. |
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