CustomerSat Named Gold Winner for Customer Satisfaction Measurement Solutions in The Second Annual Users Choice Awards.Business Editors & High-Tech Writers MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Oct. 24, 2000 CustomerSat, Inc. has been named a Gold winner in the Customer Satisfaction Measurement Solutions category of the Second Annual Users Choice Awards, sponsored by CUSTOMER SUPPORT MANAGEMENT magazine and RealMarket. The award, announced at the CRM/Support Services Conference and Expo at Moscone Center The Moscone Center is San Francisco, California's largest convention and exhibition complex. The complex consists of two main underground halls underneath Yerba Buena Gardens, Moscone North and Moscone South, as well the three-level Moscone West exhibition hall across 4th Street. on Tuesday, October 24, was for CustomerSat's Real-time Customer Feedback System. This top rated solution features CRMConnect(TM), which works seamlessly with existing CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems to automatically invite feedback after a service call is completed. With all customer information immediately available to authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: personnel through a wide variety of function-specific reports, together with real-time alerts to notify specific users when immediate steps needs to be taken, companies are able to take meaningful action to improve customer satisfaction and build loyalty. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were more than 168 product entries in a total of 34 categories including: Call Center Communications/CTI, Hosted Customer Management Application Services See ASP and Web services. (ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). ), Customer Interaction Management Solutions - Mid-Market, and Customer Satisfaction Measurement Solutions. "CustomerSat is committed to delivering powerful online solutions that help companies measure and build customer satisfaction and loyalty," explained John Chisholm Sir John Chisholm, FREng (born August 1946) is the Executive Chairman and former Chief Executive of QinetiQ and chairman of the Medical Research Council. He attended Cambridge University on a scholarship from General Motors. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , CustomerSat. "I am especially proud of this Users Choice Award as it demonstrates our own customers' high level of satisfaction with our solutions." All Users Choice awards were presented by Katherine Grayson, Editorial Director of CUSTOMER SUPPORT MANAGEMENT, Gary Lemke, President of RealMarket and a team of special guest presenters including Ron Muns Ron Muns is both the founder of HDI (formerly Help Desk Institute) as well as Bendata which was later acquired folded into the family of software products owned and sold by FrontRange Solutions. , Chairman of HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect , Pete McGarahan, Chairman of Help Desk 2000 and Paul Hebner, Executive Vice President of Call Center Network Group. Ms. Grayson stated, "Nothing speaks so directly about the quality of and effectiveness of a product as does end-user acclaim." "It takes more than just a good product to create happy customers. These winners are obviously doing a number of things well to receive high praise from their customers," added Gary Lemke, President of RealMarket. CUSTOMER SUPPORT MANAGEMENT, the magazine for optimizing the customer relationship, is the only enterprise-level solutions publication written exclusively for senior executives, directors and managers responsible for CRM, from the customer service/support and eService viewpoint. RealMarket provides fact-based market research for customer relationship management organizations and publishes "RealMarket Today!" a daily e-zine providing a concise source for the latest breaking news in CRM. About CustomerSat CustomerSat is the leading provider of online solutions for measuring, building, and real-time reporting for customer experience management. With leading-edge technologies and proven market research techniques, users can measure and manage customer experiences at every interaction point -- using Web solutions to capture site interactions, and internet solutions that integrate with user's CRM systems to capture support service interactions. The company is headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see . Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. . For more information, visit http://www.CustomerSat.com. |
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