CustomerSat Enables Faster, More Informed Decisions & Actions with Newest Product Release.Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--April 24, 2002 eCEM 4.4's Built-in Statistical Significance Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. for Cross-Tabs Guide Management's Critical Decisions CustomerSat, Inc., the leader in real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. feedback analytics, today announced the newest release of its Enterprise Customer Experience Management (eCEM) system, adding ever-more powerful analytics that help managers across an enterprise take the actions that have the greatest impact on customer loyalty. eCEM 4.4 identifies at a glance which feedback is significant at 95%, 90%, and 80% confidence levels. By churning Firing one group of employees and hiring another. As companies move into newer, high-tech ventures, they often eliminate employees with older skills while bringing on new people who have computer programming, networking and Web experience. through cross-tabulation data and graphically displaying which attribute and demographic sector differences are significant, release 4.4 lets managers quickly identify and focus attention on the most significant problems and opportunities. Its advanced analytics show managers whether the difference between mean satisfaction scores for two products, regions, or maintenance contract types are significant. Similarly, managers can tell, for example, whether the differences in the percent of eastern region vs. western region respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy. who will renew are significant. "CustomerSat's built-in significance metrics remove the guesswork by telling you how significant these differences are and whether they warrant immediate attention and actions," explained John Chisholm Sir John Chisholm, FREng (born August 1946) is the Executive Chairman and former Chief Executive of QinetiQ and chairman of the Medical Research Council. He attended Cambridge University on a scholarship from General Motors. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CustomerSat. CustomerSat builds in the t-test and z-test, popular among statisticians Statisticians or people who made notable contributions to the theories of statistics, or related aspects of probability, or machine learning: A to E
About CustomerSat, Inc. CustomerSat is the leading provider of enterprise solutions for measuring and analyzing customer feedback. With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as Ariba, BellSouth, Fidelity, Hilton, Lucent, Oracle, and VeriSign evaluate and monitor customer satisfaction, take timely action to resolve issues, and build high customer retention and profitability. CustomerSat is headquartered in Mountain View, Calif. For news, product demos, and other company information, visit www.CustomerSat.com or call 800/372-7772. Screenshots Available |
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