CustomerSat Delivers Satisfaction Solution.CustomerSat, Inc. released eCEM System 4, a hosted solution designed to provide enterprisewide help to increase retention rates and build customer and employee loyalty. The solution captures real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. feedback and measures performance from almost any customer and employee contact point. Using new functionality to capture, link and analyze an·a·lyze v. 1. To examine methodically by separating into parts and studying their interrelations. 2. To separate a chemical substance into its constituent elements to determine their nature or proportions. 3. ongoing feedback, eCEM System 4 creates a single view of the customer experience, empowering users throughout the organization and delivers personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service for building customer loyalty. The solution offers user-specific portals and dynamic reports that provide users with feedback and performance information relevant to their responsibilities. Also, application-specific products were designed to more easily integrate with key enterprise systems. The products include CRMConnect (integrates with CRM/contact systems), WEBConnect (integrates with Web sites), HRConnect (with HRMS HRMS Human Resource Management System HRMS High Resolution Microwave Survey (SETI, Project Phoenix) HRMS High Resolution Mass Spectroscopy HRMS High Resolution Molecular Spectroscopy HRMS Human Resources Management Specialist systems) and ITConnect (with internal help desk systems). |
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