CustomerLink Signs 1,000th Customer and Expands Customer Support Center.

Business Editors & Automotive Writers

Today, CustomerLink Systems, the premier provider of customer development programs and services to the automotive service and repair industry announced the acquisition of their 1000th customer and the relocation of their customer support center.

CustomerLink, established in April 2000, offers independent automotive service providers customer development programs and marketing services. Independent automotive service professionals using CustomerLink for customer communication and follow up are seeing increased scheduled maintenance and wear item replacement work, more repeat business from existing customers, reduced spending on advertising to attract new customers, less need to discount services, and an enhanced professional image. All of which contribute to increased shop revenues and profits. CustomerLink's programs and services for the independents rival those offered by automobile manufacturers and new car dealership service centers.

"A rapidly growing number of independent shop owners understand the need to develop strong customer relationships to ensure they have the opportunity to complete all of the maintenance and wear item replacement work needed throughout the lifecycle of their customers' vehicles. Shop owners know this is where the profit is," states Walt Samuelson, CustomerLink's President and CEO. Samuelson continues, "CustomerLink provides a much needed service to this very important market. We prove every day our customer development and marketing services work for the independent."

Samuelson continues, "We've recently signed our 1,000th customer, relocated to a larger facility to enable the growth necessary to guarantee the highest levels of customer service, and began acquiring our next round of funding for further expansion. As one might expect, customer and investor confidence is strong in the company."

CustomerLink's new address is 3009 Douglas Blvd., Suite 300, Roseville, CA 95661. The phone numbers remain unchanged, 916/781-4344 and toll free 888/942-5448.

About CustomerLink Systems, Inc.

CustomerLink is the premier provider of customer development services for the independent automotive service and repair industry. CustomerLink develops and delivers profitable, repeat customers to independent automotive repair shops. CustomerLink's proprietary database automatically triggers highly personalized custom communication to vehicle owners on behalf of their shop. The system encourages vehicle owners to return to their independent service provider several times throughout the year for manufacturers' recommended services, technician recommended services, seasonal maintenance, and wear item replacement. The system allows for customized coupons, promotions, customer satisfaction surveys, and customer appreciation correspondence. CustomerLink's services assist automotive repair shops in developing repeat, full service customers resulting in more business from existing customers, high quality customer referrals, and the ability to optimize bay scheduling.