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Articles

Title	Author	Type	Date	Words
Saudi Telecom picks Motive technology.			Nov 23, 2009	371
Clarabridge Announces Speaker Lineup for 2nd Annual C3 Users Conference January 25-27, 2010 at Disney's Yacht & Beach Club Resorts.		Conference news	Nov 23, 2009	710
AppRiver Wins International Service Excellence Award.			Nov 23, 2009	596
The customer is always right.			Nov 22, 2009	522
Malta : BOV expands its Customer Service Centre.			Nov 20, 2009	273
Bank of America Web Site is the Leader on Keynote Systems' Banker Scorecard -- Premier Best Practices Study for Banking Web Sites Now in Eleventh Year.			Nov 19, 2009	1053
Colorado Utility Improves Customer Service with Qwest Call Center Technology.			Nov 19, 2009	584
Malta : BOV expands customer service centre.			Nov 19, 2009	180
250 customers visit KHDA daily and their satisfaction rate is 80%.			Nov 19, 2009	609
Customers Connect with All My Sons Moving via Twitter for Customer Service Issues and More.			Nov 18, 2009	388
DENSO to Combine Its Business in Australia; Integrate Functions to Provide Better Customer Service.			Nov 18, 2009	410
Monster.com Opens New Customer Service Facility in Florence, South Carolina.		Company overview	Nov 18, 2009	763
Mindshare Technologies to Host a Webinar: The Customer Experience Blue Print Featuring Lead Analyst Bruce Temkin and Martin Mans of Comcast.			Nov 18, 2009	449
Quantum Retail to Unveil Agile Customer Experience[TM] Implementation Methodology for its Merchandise Optimization Suite, Q, at the NRF Big Show 2010.			Nov 17, 2009	441
HyperQuality to Provide Quality Metrics to WildBlue for Even Better Customer Service.			Nov 16, 2009	560
CHIP Online Boosts Revenue and Customer Experience with Endeca.			Nov 16, 2009	702
Webloyalty Comments on Customer Service Practices.			Nov 16, 2009	587
RightNow and Dave Carroll (United Breaks Guitars Guy) Make Network News at the RightNow Summit.			Nov 12, 2009	826
nGenera CIM Posts Strong Results in Third Quarter.		Financial report	Nov 9, 2009	421
RightNow Offers Free Migration to All Kana Customers.			Nov 5, 2009	287
Whatever You Want is in the Palm of Your Hand at The Grove and The Americana at Brand - Just in Time for Holiday Shopping, Caruso Unveils Nation's First Personalized, Mobile Customer Service.			Nov 5, 2009	142
Pakistan: Ufone Expands its Teradata Active Enterprise Data Warehouse to Help Improve Customer Service.			Nov 4, 2009	210
Show Your Logo Redesigns Web Site to Improve Customer Experience.			Nov 3, 2009	264
Customer service award for One Stop.			Nov 2, 2009	116
Sitel Implements New Technology To Identify Ideal Customer Service Agents.			Nov 2, 2009	473
FPL Wins Unprecedented Sixth Straight National Customer Service Award.			Nov 2, 2009	562
Jafza's customer support projects prove huge success.			Nov 1, 2009	430
Do you have a sales prevention department in your company? Part II.	Tehrani, Nadji		Nov 1, 2009	839
A radio campaign about customer service.			Nov 1, 2009	163
Time to Tweet? The social media Twitter isn't right for every bank. But if you are interested in instant online interaction with your public, Twitter can be a smart way to get the dialogue started.	Fish, Meagan		Nov 1, 2009	2073
Who's got your back? Thoughts from some of the Business InSight organizers--members of the chamber's Small Business Advisory Council.	Semanco, Michael	Interview	Nov 1, 2009	941
In what new ways has your telco emphasized its commitment to customer service?	Hamaker, Christian		Nov 1, 2009	568
Transforming billing: modernizing the billing process empowers carriers to not only improve customer service but to cut costs and increase revenue as well.	Morton, Kimberly	Financial report	Nov 1, 2009	1350
Overstock.com, Comcast and ING Direct Share Ways to Leverage Customer Experience for Growth and a Strengthened Front Line at the Call Center Summit.			Oct 29, 2009	423
McAfee, Inc. Receives Fall 2009 STAR Award for Service Excellence From TSIA.			Oct 28, 2009	467
United States: Rosetta Stone Focuses on Customer Success with Parature Customer Service Software.		Company overview	Oct 28, 2009	375
RightNow Study Reveals Empowered Consumers Have Sky-High Expectations When it Comes to Customer Experience.		Report	Oct 27, 2009	700
RightNow Introduces RightNow CX, the Customer Experience Suite.			Oct 27, 2009	1340
Newgistics Offers New Service to Reduce the Cost and Customer Service Impact of Undeliverable Shipments.			Oct 27, 2009	522
Housing group has double celebration.			Oct 27, 2009	298
"Forever Cards" Launches Innovative Greeting Card Service, Allowing Customers to Arrange to Send Personalized Cards After Their Passing.			Oct 21, 2009	548
Outstanding Customer Service Award.			Oct 19, 2009	549
"MODON" obtains International Quality Certification "ISO".			Oct 19, 2009	432
UNited States : SEO Reseller Provider Endless Rise Inc. Commences Development on Private Label Customer Support.			Oct 15, 2009	380
United states : Denver Water Enhances Billing Capabilities and Customer Service With Oracle Utilities Customer Care and Billing.			Oct 15, 2009	347
United States : Sitecore's .NET Web Content Management System Helps Financial Services Companies Streamline Marketing and Sales, Improve Customer Service and Cut Costs.			Oct 14, 2009	422
In gear: Torrance-based Data Linkage Software Inc. has received a Premier Partner Award from American Honda Motor Co. for its dealer management systems and customer service.			Oct 12, 2009	39
New TM Forum Report Shows Connection between Customer Experience and Profitability.			Oct 12, 2009	391
Next generation Customer Service, the new strategic differentiator.			Oct 12, 2009	1623
United Kingdom : Kabira to Discuss Data Services Monetization, Personalization and Optimization at Light Reading's '0SS 2.0' Conference.		Conference news	Oct 10, 2009	399
United States: Salesforce.com and Cisco Partner to Deliver New Face of Customer Service.			Oct 8, 2009	226
RightNow Hosts Global Summits in Colorado, Australia and the United Kingdom.			Oct 8, 2009	574
The Next, New Job: The Rising Popularity of Customer Service Positions.			Oct 7, 2009	408
Leading Telecommunications Company Renews Relationship Management Contract with Convergys to Reduce Costs and Improve Customer Experience.		Company overview	Oct 7, 2009	431
United States : Claim Processing Company Utilizes inContact and Salesforce.com for Industry-Leading Customer Support Capabilities.			Oct 6, 2009	369
United States : Glasgow Housing Association improves customer service with new advanced network.			Oct 6, 2009	417
SPEAKER ALERT: Industry Authorities to Explore Speech Analytics, Customer Centricity and the Impact of Generation Y on Customer Service Operations at Upcoming Contact Center Event.		Conference news	Oct 6, 2009	1046
Sprint Customers Get Smooth Combination of Windows Productivity, Rich Internet Browsing and Advanced Personalization Options with Samsung Intrepid Smartphone.			Oct 6, 2009	1718
Flowserve Earns Customer Service Leadership of the Year Award.			Oct 5, 2009	976
NSTAR Applauds Employees During National Customer Service Week.			Oct 5, 2009	311
Claim Processing Company Utilizes inContact and Salesforce.com for Industry-Leading Customer Support Capabilities.			Oct 5, 2009	664
N.E.W. Customer Service Companies Ranked by Washington Business Journal as One of Fastest Growing Companies in Greater Washington.		Company rankings	Oct 2, 2009	403
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Healthcare insurance providers must close a growing divide between the service experience they think they are providing and the experience that members say they want. Now what?		Company overview	Oct 2, 2009	537
Sprint Receives "Business Connectivity Carrier Excellence Award for Customer Service".			Oct 1, 2009	830
Dining halls of distinction: a taste of the best campus dining programs.	Ezarik, Melissa	Cover story	Oct 1, 2009	2798
Bringing claims up to speed: customer service goes beyond simple sales and servicing.	Hyle, Robert Regis		Oct 1, 2009	753
It's not all about price: grocers offering value, quality and superior customer service win the day.	Verma, Sharad		Oct 1, 2009	767
Take control of your business: the buck stops with you.			Oct 1, 2009	374
Take control of your customer service: building a customer service-oriented business from inside out.	Blanchard, Ken		Oct 1, 2009	688
EFD Adds New Customer-focused 3D CAD Service to Website.			Sep 28, 2009	387
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Customers have a message for companies about the state of customer service: "Listen to us." Now what?		Company overview	Sep 24, 2009	597
Nicor National Recognized for Providing "An Outstanding Customer Service Experience" For Third Consecutive Year.			Sep 23, 2009	615
PopcornPalace.com Utilizes JangoMail's Email Marketing Service to Deliver Personalized Emails to Customers.			Sep 22, 2009	438
netTALK Launches New Customer-Focused Interactive Website to Compliment Its Low Cost Digital Voice Services.		Website overview	Sep 22, 2009	550
CIGNA Works with IBM to Transform Customer Experience.			Sep 22, 2009	758
SPEAKER ALERT: Industry Experts to Examine the Evolution and Impact of Next-Generation Interaction Analytics, Quality Assurance and Social Media in Today's Customer Service and Public Safety Operations.			Sep 22, 2009	995
Staffing agency strives to close gaps in customer service: networking helps firm grow revenue 209% from '06 to '08.	Chambers, Heather		Sep 21, 2009	541
Customer service - key to success.			Sep 21, 2009	406
PETCO Enhances Online Customer Engagement with Amadesa's Customer Experience SuiteTM.			Sep 21, 2009	591
HID Global Launches "Customers Come 1st" Promotion for New Customer-Focused Advertising Campaign at ASIS International 2009.			Sep 18, 2009	606
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: New opportunities to improve the customer experience have emerged as technology transforms how consumers spend their time, make purchase decisions, transact, and manage accounts and services. Now what?		Company overview	Sep 18, 2009	497
State of Virginia Reducing Overhead Statewide Using Touch Screen Sign in Systems for Customer Service.			Sep 18, 2009	347
Sprint.com is Cornerstone of Customer Experience Efforts.			Sep 17, 2009	717
Pizza Pizza Improves Customer Service and Decreases Costs Using Interactive Intelligence IP Communications Software.			Sep 17, 2009	900
Volkswagen dealer looks to IP communications for better customer service.	Tehrani, Rich		Sep 1, 2009	755
Driving response through extraordinary customer experiences.	Boyazis, Steve		Sep 1, 2009	1255
The resource center for customer service professionals.			Sep 1, 2009	159
By the book: two business authors showcase Chubb's customer service philosophy as one of the best ever.	Gorski, Dennis		Sep 1, 2009	557
All in: this mutual insurer decided to improve customer service throughout the organization but found one system for all was not the answer.	Hyle, Robert Regis		Sep 1, 2009	735
In recognition of its outstanding performance in delivery, quality, lean practices and customer support.			Sep 1, 2009	29
Reaching them with social media.	Hammond, Chelsea C.		Sep 1, 2009	762
Schedule at a glance.		Brief article	Sep 1, 2009	435
What your customers are really telling you: how do we keep customers satisfied and loyal for the long haul?	Ayers, Andrea J.		Sep 1, 2009	2606
IPTV services: the sum of the parts.	Scherf, Kurt		Sep 1, 2009	668
Innovation: the key to long-term IPTV success.	Graves, Jeremy		Sep 1, 2009	579
At the summit of the IPTV marketing mountain.	Colaw, Vickie	Conference news	Sep 1, 2009	553
ClickFox and Business Systems Partner to Bring Customer Experience Analytics to EMEA Companies.			Aug 4, 2009	749
Crucial.com Enhances Customer Experience With Online Community.			Aug 4, 2009	1071
LG Electronics Strengthens Focus On Innovation Customer Service, Sustainability.		Company overview	Jan 8, 2009	654
Playbook: it's a customer-focused world: as competition increases, public park and recreation agencies discover the value of catering to the customer.	Lytle, Jessica		Jan 1, 2008	763