| Title |
Author |
Type |
Date |
Words |
| TRADE NEWS: Agilent Technologies Recognized by Frost & Sullivan for Outstanding Customer Service Leadership in Calibration Services. |
|
Company overview |
May 31, 2012 |
607 |
| CXPA Announces 18 Finalists for CX Innovation Awards. |
|
|
May 31, 2012 |
859 |
| Jeff Benton Homes Recognized Among the Nation's Best in the Building Industry for Their Commitment to Customer Service. |
|
|
May 30, 2012 |
288 |
| Toshiba's Award-Winning Customer Support is Key to 14-Lab Installation at Gates Vascular Institute. |
|
|
May 29, 2012 |
694 |
| Frost & Sullivan Recognises Agilent Technologies for its Outstanding Customer Service Leadership. |
|
Company overview |
May 29, 2012 |
1293 |
| Frost & Sullivan Recognises Agilent Technologies for its Outstanding Customer Service Leadership. |
|
Company overview |
May 29, 2012 |
1298 |
| UK Flooring Direct Boasts Excellent Customer Service and Competitive Prices. |
|
|
May 28, 2012 |
390 |
| Top du official to deal with customer complaints. |
|
|
May 27, 2012 |
288 |
| Employ social media as a customer service tool: and keep up with clients' needs in real time. |
Johnson, Emma |
|
May 25, 2012 |
1582 |
| TeleTech Fuels Job Growth in U.S. with New Customer Experience Center in Kentucky. |
|
Company overview |
May 24, 2012 |
574 |
| Hotels.com Ranks Number One for Overall Customer Experience in Latest Study by Keynote of Hotel Reservation Websites - OTAs and Provider Sites Compared in Advance of Summer Travel Season. |
|
|
May 24, 2012 |
1575 |
| Outstanding Customer Support Leads Zamil to ZWCAD. |
|
Company overview |
May 23, 2012 |
479 |
| Customer service at its best. |
|
|
May 23, 2012 |
168 |
| Moxie Software Announces New Functionality Designed for Highly Regulated Industries. |
|
|
May 23, 2012 |
709 |
| PlumChoice Awarded Patent for Unique Search Method to Enhance Customer Experience. |
|
|
May 22, 2012 |
778 |
| TeleTech Awarded Customer Experience Contract by Hyundai Motor America. |
|
Company overview |
May 22, 2012 |
649 |
| Forrester Research Announces New Book: Outside In. |
|
|
May 22, 2012 |
599 |
| No staff in bagging area." HIGH STREET STORES FACE BACKLASH OVER POOR CUSTOMER SERVICE. |
|
|
May 21, 2012 |
856 |
| LiveOps Powers the Social Contact Center With New Facebook Channel Integration. |
|
Company overview |
May 21, 2012 |
988 |
| Sunset Plaza Insurance Agency Improves Customer Service. |
|
|
May 21, 2012 |
164 |
| 'Geordie values' of quality and excellent customer service. |
|
|
May 18, 2012 |
543 |
| Audio4fun Seriously Focuses on After-Sales Service for Their Best-Seller Product. |
|
|
May 18, 2012 |
395 |
| BestEssay.com Expands Website with Loads of New Features for Improved Customer Experience. |
|
|
May 18, 2012 |
462 |
| Customer Experience Excellence is Focus of Day Two at Allegiance VoCFusion. |
|
|
May 17, 2012 |
527 |
| New customer service feature sends text, email natural gas bill reminders. |
|
|
May 17, 2012 |
564 |
| Leveraging Social Media for Marketing and Customer Experience: Topic of MCorp Presentation at NACS 2012. |
|
|
May 17, 2012 |
532 |
| eZ Systems Releases eZ Publish 4.7 - Etna: Accelerates Customer Experience Management (CXM) and Releases eZ Publish Cloud Edition. |
|
|
May 16, 2012 |
639 |
| Marriott Vacations Worldwide Owner Services Recognized for Excellence in Customer Service. |
|
|
May 16, 2012 |
428 |
| CommVault Expands Worldwide Customer Support Capabilities in Asia Pacific and Latin America. |
|
|
May 16, 2012 |
1422 |
| PortaOne Increases Customer Service Via Updated Maintenance Release Program. |
|
|
May 15, 2012 |
755 |
| Three-Quarters of IT Professionals Fear Negative Brand Impact or Customer Experience as a Result of DDoS Attacks. |
|
|
May 15, 2012 |
613 |
| PawnUp.com Online Pawn Shop Increases Their Customer Service Team. |
|
|
May 15, 2012 |
407 |
| TradeKing Ranked Tops in Customer Service for Third Consecutive Year in SmartMoney[TM] Magazine's Annual Broker Survey 2012. |
|
|
May 14, 2012 |
972 |
| Fewmo Focuses on Personalized Recommendation Service for Internet Users Through Utuii.com. |
|
|
May 14, 2012 |
540 |
| ARINC Flight Information System Selected for Customer Service and Revenue Enhancement Program at Hilton Philadelphia Airport. |
|
|
May 14, 2012 |
464 |
| PHH Arval a 2012 Stevie Awards Finalist for Customer Experience. |
|
|
May 11, 2012 |
522 |
| UMB Bank Partners with inContact to Deliver Enhanced Customer Experience and Cost-Saving Benefits. |
|
|
May 10, 2012 |
708 |
| Dell, HP, Chase, and Citi Customers Complain About Customer Service Language Skills in Vocalabs Survey. |
|
|
May 9, 2012 |
537 |
| Gov. Beshear and Amazon Announce Company to Open New Customer Service Center in Winchester, Kentucky, Creating More than 550 Full-Time and 600 Seasonal Jobs. |
|
|
May 9, 2012 |
1247 |
| American Water Recognized for Customer Service Excellence. |
|
|
May 9, 2012 |
491 |
| Zendesk Announces Best-Selling Author Micah Solomon Will Join Its 2012 Customer Service Hero Tour. |
|
|
May 9, 2012 |
693 |
| XCom Global Opens Satellite Customer Service Center in New York City. |
|
|
May 8, 2012 |
467 |
| Beyond the Arc Launches Voice of the Customer Service for Financial Institutions. |
|
|
May 8, 2012 |
534 |
| Lowe's Aligns Leadership Team to Create and Deliver Seamless Home Improvement Experiences. |
|
|
May 8, 2012 |
616 |
| Sprout Social Partners with Zendesk for Powerful Social Customer Support. |
|
|
May 8, 2012 |
471 |
| TMT Development Receives A-List Award for Excellent Customer Service and Tenant Satisfaction. |
|
|
May 7, 2012 |
516 |
| Hansons Windows to Enhance Customer Experience in Malls. |
|
|
May 4, 2012 |
355 |
| Altis Semiconductor Continues Expansion with Opening of Sales and Customer Support Office in Austin (TX). |
|
Company overview |
May 3, 2012 |
456 |
| Lithium Extends Social Support Leadership with New Lithium Response[TM]. |
|
|
May 3, 2012 |
1251 |
| Okuma America Chooses The Daniel Group To Provide Customer Service Research. |
|
|
May 3, 2012 |
408 |
| New Independent Case Study Details How Knotice Customer Generated 10 Times More Revenue and Connected the Digital Dots with Customer-Focused Messaging. |
|
|
May 3, 2012 |
626 |
| Hawthorn Improves Customer Experience Using iPads and MaaS360. |
|
|
May 2, 2012 |
891 |
| Hawthorn Improves Customer Experience Using iPads and MaaS360. |
|
|
May 2, 2012 |
908 |
| BluFi Lending Opens Second San Diego Office, Expands Customer Support. |
|
|
May 2, 2012 |
743 |
| Farm Bureau of Michigan Invests in Technology to Expedite and Enhance Customer Service; Achieves Improvements and ROI in Less than a Year. |
|
|
May 1, 2012 |
619 |
| Survey: customer service representatives still value underwriters. |
|
|
May 1, 2012 |
101 |
| Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and Facebook for Customer Service. |
|
|
May 1, 2012 |
800 |
| LOMA Takes Customer Service Training to New Heights. |
|
|
May 1, 2012 |
484 |
| Big data: insurers must master huge volumes of internal and external data to improve processes and enhance customer service. |
Costonis, Michael |
|
May 1, 2012 |
522 |
| New benchmarking tool measures customer experience. |
|
Brief article |
May 1, 2012 |
138 |
| Mindshare Technologies Brings Customer Experience Best Practices Seminars to San Francisco. |
|
|
May 1, 2012 |
508 |
| TeleTech Announces First Quarter 2012 Financial Results. |
|
Financial report |
May 1, 2012 |
15107 |
| Survey Shows 66 Percent of Retailers Interested in Mobile Point of Sale (mPOS) as a Core Customer Service Strategy. |
|
|
Apr 30, 2012 |
768 |
| Erickson Living Unveils New Customer-Focused Website. |
|
|
Apr 30, 2012 |
457 |
| Extend Health Recognized By Coventry Health Care for Zero Customer Complaints in 2011. |
|
|
Apr 27, 2012 |
664 |
| customer service valued the most. |
|
|
Apr 27, 2012 |
515 |
| TeleTech Foresees New Standards for Building Customer Trust as the Driving Force for the Future of Customer Experience Management. |
|
|
Apr 26, 2012 |
1044 |
| Kuwait : Gulf Bank Receives Best Retail Customer Service and Best SME Startup Package Awards at 2012 Banker Middle East Products Awards. |
|
|
Apr 26, 2012 |
421 |
| 2012 Talk of the Town Award Winners Honored for Providing Excellent Customer Service. |
|
|
Apr 25, 2012 |
469 |
| Qpay Bill Payment Integration with Retail Interact's QuikAct, Powered by B2B Soft, Lets T-Mobile Dealers Deliver Faster Transactions and Enhanced Customer Service. |
|
Company overview |
Apr 23, 2012 |
722 |
| Sorry sir - customer service is not included. |
|
|
Apr 21, 2012 |
334 |
| Mockler pledges to streamline customer service. |
|
|
Apr 18, 2012 |
310 |
| Hidden Reasons for the Success of Apple, Amazon and Starbucks Revealed in New Book The Customer Experience Revolution. |
|
|
Apr 18, 2012 |
432 |
| Genesys Redefines the Mobile Customer Experience by Linking Mobile Apps with Customer Service Agents. |
|
|
Apr 18, 2012 |
1176 |
| Talk of the Town Awards Announces 2012 Winners for Excellent Customer Service. |
|
Awards list |
Apr 17, 2012 |
469 |
| Southwest and Continental Websites Take Top Honors in Latest Study by Keynote of Air Travel Booking Websites - Latest Trends and Success Factors Revealed in Advance of Summer Travel Season. |
|
|
Apr 17, 2012 |
1685 |
| Nexius to Showcase 4G LTE Innovation and Customer Experience at CTIA 2012. |
|
|
Apr 12, 2012 |
551 |
| Vivint Introduces New App to Support Field Technicians, Optimize Customer Service. |
|
|
Apr 11, 2012 |
574 |
| Daintree Networks Expands Customer Service and Support Through Partnership With SYLVANIA Lighting Services. |
|
|
Apr 10, 2012 |
638 |
| Safco Dental Supply Upgrades Product Refrigeration Systems in Continuing Commitment to Customer Service. |
|
|
Apr 10, 2012 |
431 |
| Jacky's Electronics receives DSES award. |
|
|
Apr 10, 2012 |
288 |
| Customer Experience Professionals Association (CXPA) Launches CX Innovation Awards. |
|
|
Apr 10, 2012 |
631 |
| QuestSoft Survey Finds Customer Support Nearly Perfect. |
|
|
Apr 5, 2012 |
711 |
| nanoRep Brings Instant Answers to Mobile Devices; Launches Optimized Customer Support Widget for iOS, Android. |
|
|
Apr 4, 2012 |
807 |
| Biscom Sets the Standard in Secure Document Delivery for Healthcare Clients; Experiences Rapid Growth by Delivering Benchmark Innovation and Customer Support. |
|
|
Apr 4, 2012 |
1159 |
| Cvent Partners with Aberdeen Group to Release New Study that Offers Insight into Best-in-Class Customer Feedback Management Programs. |
|
|
Apr 2, 2012 |
769 |
| Skint's Chief Technology Officer Featured in Newly Released Book. |
|
Company overview |
Apr 1, 2012 |
457 |
| Internal Tax Resolution in Indianapolis Announces Address Change to Provide Better Customer Service. |
|
|
Apr 1, 2012 |
318 |
| How to use customer Lifecycle analysis to build loyalty. |
Cascio, Elaine |
|
Apr 1, 2012 |
634 |
| Internet/TV Providers Earn Poor Customer Experience. |
|
|
Mar 31, 2012 |
587 |
| Ameyo Becomes Technology Powering the Customer Support. |
|
Interview |
Mar 31, 2012 |
446 |
| FlexPrint, Inc. Releases New Employee Incentive to Drive a Unique Customer Experience. |
|
|
Mar 30, 2012 |
350 |
| Moxie Software Hosts Complimentary Webinar with Guest, Forrester Research, on Creating a Customer-centric Organization. |
|
|
Mar 29, 2012 |
798 |
| Builder Partnerships Achievement Awards 2012: Ryland Homes Achieves High Level Customer Service Recognition. |
|
|
Mar 29, 2012 |
349 |
| Talk of the Town Awards Honors 2012 Winners for Providing Excellent Customer Service. |
|
|
Mar 28, 2012 |
471 |
| Customer Relationship Metrics Announces Winners of 2012 Elite Customer Experience Awards. |
|
Awards list |
Mar 27, 2012 |
459 |
| Genesys SIP Server Extends the Frontier of Customer Service Beyond the Contact Center and Across the Enterprise. |
|
|
Mar 26, 2012 |
804 |
| Spanlink Takes Customer Service Commitment to the Next Level with the Spanlink Guarantee. |
|
|
Mar 26, 2012 |
729 |
| Tokyo Electron Deploys SumTotal to Deliver Superior Customer Service. |
|
Company overview |
Mar 26, 2012 |
821 |
| Bank of Cyprus UK Improves Customer Experience Using Postcode Anywhere for Salesforce.com. |
|
|
Mar 23, 2012 |
589 |
| COPT's 2011 National Commercial Real Estate Customer Service Award for Excellence Marks Eighth Year in a Row. |
|
|
Mar 23, 2012 |
927 |
| A Shade Greener Calls to Improve Customer Service in the Free Solar Industry. |
|
|
Mar 22, 2012 |
608 |
| Xylem opens new distribution and customer service base in Moscow. |
|
|
Mar 22, 2012 |
553 |
| Working in tourism is attraction; Unemployed customer service assistant hopes free ad will do trick. |
|
|
Mar 21, 2012 |
420 |
| For the Second Year in a Row, Shea Homes Honored with J.D. Power Customer Service Champion Recognition. |
|
|
Mar 21, 2012 |
511 |
| Office Depot Wins Multiple Stevie[R] Awards for Sales & Customer ServiceSM. |
|
|
Mar 19, 2012 |
666 |
| ESA Industry Luncheon and Annual Meeting to Feature Customer Experience Expert Kristen Simmons. |
|
|
Mar 19, 2012 |
843 |
| Israel : Maines Delivers Enhanced Customer Service and Traceability With Retalix Power Delivery. |
|
|
Mar 19, 2012 |
394 |
| Talk of the Town Awards Honors ETP Heating & Cooling, Inc. for Excellent Customer Service. |
|
|
Mar 16, 2012 |
599 |
| ATI Launches New Customer-Focused Enterprise Website. |
|
Website overview |
Mar 16, 2012 |
338 |
| Scottrade Recognized as a J.D. Power and Associates 2012 Customer Service Champion. |
|
|
Mar 16, 2012 |
826 |
| Saks Incorporated's Saks Fifth Avenue Recognized as a J.D. Power 2012 Customer Service Champion. |
|
|
Mar 15, 2012 |
348 |
| Customer Experience Professionals Association (CXPA) Gains Global Momentum. |
|
|
Mar 15, 2012 |
646 |
| Broadview Networks Wins Stevie[R] Award for Innovation in Customer Service. |
|
|
Mar 15, 2012 |
635 |
| Envision Wins Bronze Stevie[R] Award in 2012 Stevie Awards for Sales and Customer ServiceSM. |
|
Company overview |
Mar 14, 2012 |
819 |
| Direct Alliance Wins Two Gold, One Silver and Three Bronze Stevie[R] Awards in 2012 for Sales and Customer ServiceSM. |
|
|
Mar 14, 2012 |
881 |
| Barnes & Noble Recognized as a J.D. Power 2012 Customer Service Champion. |
|
|
Mar 14, 2012 |
564 |
| Customer Experience: What was your best or worst? |
|
|
Mar 14, 2012 |
587 |
| Vodacom South Africa Customer Service Goes Social with Genesys. |
|
|
Mar 13, 2012 |
764 |
| CXPA Members Webinar March 20: "Connecting Business Outcomes to Customer Experience Effort". |
|
|
Mar 13, 2012 |
836 |
| Crafty Devil Takes Customer Service One Step Further. |
|
|
Mar 13, 2012 |
428 |
| OMAN : Course on Excellence in Customer Service begins. |
|
|
Mar 12, 2012 |
226 |
| Centina Systems Redefines Service Assurance for Communications Industry to Dramatically Improve Customer Experience. |
|
|
Mar 12, 2012 |
640 |
| LiveOps to Showcase Integration of Social, Mobile, and Voice in Customer Service Cloud at Cloudforce 2012. |
|
|
Mar 12, 2012 |
516 |
| Bill.com Launches New Customer Service Offerings. |
|
|
Mar 12, 2012 |
978 |
| Dubai Bank, Dubai First honoured at International Business Awards. |
|
|
Mar 11, 2012 |
268 |
| Excellence in Customer Service/ Course. |
|
|
Mar 10, 2012 |
266 |
| Elaine Buxton a Preliminary Judge for 2012 Stevie Awards in Sales & Customer Service. |
|
|
Mar 8, 2012 |
408 |
| American Equity Wins Bronze Stevie Award for Innovation in Customer Service. |
|
|
Mar 8, 2012 |
638 |
| New Beauty and Image Consulting Company Provides Personalized Services to Enrich Self-Confidence and Help Achieve Life Goals. |
|
|
Mar 8, 2012 |
409 |
| Jive tailors enterprise social software for customer service. |
|
|
Mar 8, 2012 |
308 |
| Clarabridge Announces Customer Excellence Awards Program Winners. |
|
Awards list |
Mar 7, 2012 |
661 |
| Customer service: better in UK, worse in Asia. |
|
|
Mar 6, 2012 |
370 |
| Deutsche Familienversicherung Boosts Customer Service and Operational Performance with Vectorwise. |
|
|
Mar 6, 2012 |
738 |
| Clarabridge Launches Enterprise 5.0 to Fuel Company-Wide Social Collaboration, Accelerated Analysis and Integration of Customer Experience Data. |
|
|
Mar 6, 2012 |
861 |
| Auto Insurance Companies Can Now Use BodyShopBids to Speed Up Cycle Time, Reduce Costs and Improve Customer Experience. |
|
|
Mar 6, 2012 |
409 |
| Tweet me, poke me, DM me: customer service as we've never seen before. |
|
|
Mar 5, 2012 |
488 |
| Extended Warranty Leader NEW Recognized for 'Best Use of Technology in Customer Service'. |
|
|
Mar 5, 2012 |
723 |
| AllClear ID Walks Home with Five Stevies During 6Th Annual Stevie[R] Awards for Sales & Customer Service[TM]. |
|
|
Mar 5, 2012 |
641 |
| Griffin Mill Fiat celebrates after winning customer service accolade; ADVERTISING FEATURE. |
|
|
Mar 4, 2012 |
329 |
| Adoption of Holistic Approach to Customer Service in the Middle East Insurance Industry is Vital for Growth. |
|
|
Mar 4, 2012 |
1044 |
| Griffin Mill Fiat celebrates after winning customer service accolade; ADVERTISING FEATURE. |
|
|
Mar 2, 2012 |
329 |
| Griffin Mill Fiat celebrates after winning customer service accolade; ADVERTISING FEATURE. |
|
|
Mar 2, 2012 |
329 |
| Gila Agent Saves Caller's Life During Customer Service Call. |
|
|
Mar 2, 2012 |
541 |
| Merchant Warehouse Wins Three Stevie[R] Awards at 2012 Stevie Awards for Sales & Customer ServiceSM. |
|
|
Mar 1, 2012 |
768 |
| Fifth Third Bank Earns High Scores in Customer Experience. |
|
|
Mar 1, 2012 |
470 |
| IPTV services personalization using context-awareness. |
Song, Songbo; Moustafa, Hassnaa; Afifi, Hossam |
Report |
Mar 1, 2012 |
5531 |
| The Four 'C's of relationship selling. |
Saxby, David |
|
Mar 1, 2012 |
885 |
| Customers as kings: AIM 2012 will investigate the customer experience meta - trend and its impact on all phases of apartment Internet Marketing. |
Lefkovits, Steve |
|
Mar 1, 2012 |
1176 |
| DHost Offers Quick Customer Support for Complete Piece of Mind. |
|
|
Mar 1, 2012 |
331 |
| Electronic Payment Systems[R] Wins Silver Stevie[R] Award in 2012 Stevie Awards for Sales & Customer Service SM. |
|
|
Mar 1, 2012 |
582 |
| Apple, Lenovo, and Toshiba Are the Top Computer Companies. |
|
|
Mar 1, 2012 |
580 |
| Grocery Workers Launch Pledge Campaign to Gather Customer Support for Quality Jobs and Healthcare. |
|
|
Feb 29, 2012 |
312 |
| Acquisition of Leading Marketing Analytics Firm iKnowtion Strengthens TeleTech's Fully Integrated Customer Experience Portfolio. |
|
|
Feb 28, 2012 |
1157 |
| CAR DEALERSHIP DRIVES INTO LEAD AS BEST FOR CUSTOMER SERVICE. |
|
|
Feb 24, 2012 |
131 |
| UNITED ARAB EMIRATES : Dubai won Middle East's best airport for customer service. |
|
|
Feb 22, 2012 |
260 |
| New Actix Customer Experience Analytics Delivers Actionable Intelligence for Mobile Operators. |
|
|
Feb 22, 2012 |
778 |
| idomoo's Personalized Video Service Sets New Standard for Customer Communication. |
|
|
Feb 22, 2012 |
746 |
| Sales Management 2.0 Conference in March to Focus on Redefining the Customer Experience. |
|
Conference notes |
Feb 22, 2012 |
382 |
| Leading Australian Bank Improves Customer Service with BMC Software. |
|
|
Feb 21, 2012 |
1107 |
| Delta Global Services Boosts Customer Service, Speeds Daily Operations with Intermec CS40. |
|
Company overview |
Feb 21, 2012 |
495 |
| Auto Industry Outperforms Other Industries in Providing Customer Service. |
|
|
Feb 16, 2012 |
743 |
| Balfour Beatty Communities Wins Customer Service Award at the National PHMA Conference. |
|
Conference news |
Feb 16, 2012 |
520 |
| Town scores tops marks for customer service. |
|
|
Feb 15, 2012 |
379 |
| Nordson ASYMTEK Strengthens Customer Support with Updated Korean Language Website. |
|
Website overview |
Feb 14, 2012 |
479 |
| Cummins Allison Money Machines with FastPay Boost Woodman's Food Market Customer Experience and Bottom Line. |
|
|
Feb 13, 2012 |
701 |
| CS3 Technology Moves Away from Billing by the Hour with New Customer Service Options. |
|
|
Feb 13, 2012 |
592 |
| Forex-Metal Adds Yahoo Messenger Customer Support. |
|
|
Feb 11, 2012 |
258 |
| Service with a smile: extra customer service can make a huge difference to pleasing your patients. |
Korvi, Latha |
|
Feb 10, 2012 |
541 |
| Record Customer-Focused Growth for i-Payout. |
|
|
Feb 10, 2012 |
425 |
| What Do Telco Consumers Want? eGain to Unveil Multichannel Customer Experience Report at MWC 2012. |
|
|
Feb 10, 2012 |
756 |
| KeyBank Continues to Receive Industry Recognition for Exceptional Customer Service. |
|
|
Feb 9, 2012 |
600 |
| American Airlines Employees Recognized for Excellence in Customer Service. |
|
|
Feb 8, 2012 |
795 |
| Dealer upgrades customer service. |
|
|
Feb 8, 2012 |
169 |
| Microsoft, Cisco, and IBM SPSS Earn Top Spots in Customer Experience Ratings of Technology Vendors, According to New Temkin Group Research. |
|
|
Feb 7, 2012 |
364 |
| Alcatel-Lucent Makes Its Customer Experience Management Motive Clear. |
|
|
Feb 7, 2012 |
861 |
| Microsoft and 24/7 Inc. Join Forces to Deliver the Future of Customer Service for Large Businesses. |
|
|
Feb 7, 2012 |
1163 |
| AltheaDx Certified as Authorized Customer Service Provider by Ion Torrent. |
|
|
Feb 6, 2012 |
727 |
| New Products from Reynolds Help Dealers Improve Operating Efficiencies and Transform the Customer Experience with the Dealership. |
|
|
Feb 4, 2012 |
691 |
| Chrysler Group LLC to Launch Next Step in Enhancing Overall Customer Experience. |
|
|
Feb 3, 2012 |
1534 |
| Cyberset Distinguishes Itself from Other Internet Marketing Companies with Its Dedication to Personalized Service. |
|
|
Feb 3, 2012 |
552 |
| Top Restaurants Honored by Talk of the Town Awards for Excellent Customer Service. |
|
|
Feb 2, 2012 |
472 |
| Overstock.com Rated Best Overall in Customer Service Holiday Shopper Experience. |
|
|
Feb 1, 2012 |
1088 |
| Accessibility standards rise for Ontario churches. |
|
Brief article |
Feb 1, 2012 |
188 |
| Cloud-Based Medical Software Company Kareo Opens New Sales & Customer Service Office in Indianapolis. |
|
|
Jan 31, 2012 |
621 |
| Microsoft, Cisco, and IBM SPSS Earn Top Spots in Customer Experience Ratings of Technology Vendors, According to New Temkin Group Research. |
|
|
Jan 31, 2012 |
747 |
| World's Most Popular Customer Service Software Now Available Free of Charge. |
|
|
Jan 30, 2012 |
810 |
| Perfect Equipment Announces Ken Adams as New Customer Service Manager. |
|
|
Jan 28, 2012 |
274 |
| Major global survey shows airline is customer-focused. |
|
|
Jan 25, 2012 |
247 |
| GDS International's Inaugural NG Customer Experience Summit set to Hit Texas in Late February, Early March. |
|
|
Jan 19, 2012 |
609 |
| Mystery shoppers give retailers the seal of approval; TWO STORES GET 100% MARK FOR CUSTOMER EXPERIENCE. |
|
|
Jan 18, 2012 |
429 |
| Building Society Outsources Management of Corporate Network to Focus on Customer Service Excellence. |
|
|
Jan 18, 2012 |
535 |
| Allegiance CXPro Simplifies Analysis and Measurement of Customer Experience. |
|
|
Jan 18, 2012 |
669 |
| CUSTOMER SERVICE IS CITY'S PRIDE. |
|
|
Jan 18, 2012 |
137 |
| TimeTrade Solves Retail "Wait" Problem. |
|
|
Jan 16, 2012 |
742 |
| Family Dollar Uses Kronos for Superior Customer Service. |
|
|
Jan 16, 2012 |
587 |
| NCR Helps Century 21 Department Stores Enhance Customer Experience with Expanded Use of Digital Signage. |
|
|
Jan 16, 2012 |
564 |
| RightNow's Annual Research Shows 86 Percent of U.S. Adults Will Pay More For A Better Customer Experience. |
|
|
Jan 11, 2012 |
770 |
| MoF implements "Customer Service Charter" principles. |
|
|
Jan 11, 2012 |
400 |
| Car Finance Broker Carloan4u Leads the way in Customer Service. |
|
|
Jan 11, 2012 |
601 |
| RACE FOR A 'GOOD CUSTOMER EXPERIENCE' KEEPS OLYMPIC TICKETS RESALE WEBSITE OUT OF ACTION FOR SECOND DAY. |
|
|
Jan 8, 2012 |
251 |
| TeleTech Chosen by Top Social Shopping Retailer to Help Drive Triple-Digit Growth with Enhanced Customer Experience. |
|
|
Jan 5, 2012 |
623 |
| A&P Chooses Galleria to Optimize its Merchandising Strategy and Improve the Customer Experience. |
|
|
Jan 5, 2012 |
368 |
| Glanbia Consumer Products Boosts Warehouse Productivity and Customer Service with Heavey RF Mobile Voice Technology. |
|
|
Jan 4, 2012 |
565 |
| Banana Moon Not Monkeying Around With Customer Service. |
|
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Jan 4, 2012 |
450 |
| Web Designer Awarded Third Year for Customer Service in Web Design. |
|
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Jan 4, 2012 |
338 |
| Blooming good show for customer service! |
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Jan 3, 2012 |
184 |
| United Label Corp.: customer service and timely process improvements are the keys to success for this small, New Jersey converter. |
Diamond, Catherine |
Company overview |
Jan 1, 2012 |
1538 |
| The case for remote agents. |
Pleasant, Blair |
|
Jan 1, 2012 |
881 |
| Fast, cheap or good - pick two? |
Cascio, Elaine |
Brief article |
Jan 1, 2012 |
335 |
| Driving customer loyalty in a mobile world. |
Kolman, Scott |
|
Jan 1, 2012 |
820 |
| Investing in the customer: Norwich Pharmaceuticals' aggressive investments have resulted in unsurpassed quality safety compliance and customer service. |
Auerbach, Mike |
Company overview |
Jan 1, 2012 |
2386 |
| Ameyo Enables Efficient Customer Support Operations for a Leading Retail Company. |
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|
Dec 30, 2011 |
491 |
| Customer service pledge. |
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Dec 29, 2011 |
135 |
| EGYPT,FINLAND : Personalized mobile services for Vodafone Egypt subscribers. |
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Dec 29, 2011 |
418 |
| Acharger Will Present a New After-Sales Service Mode for Its Laptop Chargers to Boost B2C, B2B2C Enterprises. |
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Dec 27, 2011 |
494 |
| UD trains Dewa staff in customer service. |
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Dec 25, 2011 |
330 |
| Londer Family Chiropractic Center Earns Coveted Angie's List Super Service Award; Award Reflects Businesses' Consistently High Level of Customer Service. |
|
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Dec 23, 2011 |
363 |
| Garnet Hill Exemplifies Best of Holiday 2011 Marketing Strategies: Authentic, Customer-Focused, and Data-Driven. |
|
|
Dec 22, 2011 |
1056 |
| New Acti-Kare Branch Brings Personality and Personalized Service to Senior Care. |
|
|
Dec 20, 2011 |
649 |
| Rovia Travel: Customer Experience Satisfaction Exceeds Expectations. |
|
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Dec 20, 2011 |
436 |
| Great River Energy to Benefit from Ceridian's State-of-the-Art Technology and Award-Winning Customer Service. |
|
|
Dec 19, 2011 |
766 |
| Appliance Express promises quality customer service at the best price; ADVERTISING FEATURE. |
|
|
Dec 15, 2011 |
491 |
| RightNow's Second Annual Public Sector Awards of Excellence Recognize Customer Experience Achievement in Government, Non-Profit, and Higher Education. |
|
|
Dec 15, 2011 |
770 |
| Banker's Toolbox Takes Customer Support to the Next Level With Florida Citizens Bank. |
|
|
Dec 15, 2011 |
702 |
| International Awards and Recognition Highlight Achievements in Innovation, Customer Support and Sustainability at CertainTeed Gypsum. |
|
|
Dec 15, 2011 |
839 |
| Jackson[R] Recognized as World Class Customer Service Provider by SQM. |
|
|
Dec 13, 2011 |
1165 |
| Making Customer Experiences Smart: Announcing the Smart Touchpoints Workshop. |
|
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Dec 12, 2011 |
677 |
| Disney Institute Updates Bestseller Be Our Guest: Perfecting the Art of Customer Service. |
|
|
Dec 12, 2011 |
784 |
| Mouser Electronics Continues Global Expansion with New Flagship European Customer Support Center. |
|
Company overview |
Dec 9, 2011 |
844 |
| UNITED ARAB EMIRATES : DP World s Initiatives Tailored to Enhance Customer Service and Support Economic Growth, Says Sultan Bin Sulayem. |
|
|
Dec 9, 2011 |
358 |
| Lincoln Military Housing Announces New Chief Customer Service Officer. |
|
|
Dec 9, 2011 |
536 |
| Customer service is key at Hanson Instruments: OTspoke to Lisa Evans, finance director of Hanson Instruments about the company's offerings and future direction of the UK manufacturer and distributor. |
|
Interview |
Dec 9, 2011 |
557 |
| Lowe's Announces New Plans for Customer Support Center. |
|
|
Dec 8, 2011 |
659 |
| Making Customer Experiences Smart: Announcing The Smart Touchpoints Workshop. |
|
|
Dec 7, 2011 |
467 |
| Emulex Extra Program Provides Superior Customer Experience. |
|
|
Dec 7, 2011 |
1249 |
| Customer Experience Professionals Association Announces New Corporate Members and Sponsors. |
|
|
Dec 7, 2011 |
511 |
| VisualCalc Announces New Customer Service Tools for Health Care Providers. |
|
|
Dec 2, 2011 |
784 |
| Customer Experience Management Conference to Present 24 Results-Driven Case Studies From Leading Operators O2, TDC Denmark, TeliaSonera. |
|
Conference news |
Dec 2, 2011 |
629 |
| N.C. State University Students Study B2B Customer Service with Data from The Daniel Group. |
|
|
Dec 2, 2011 |
391 |
| Customer service management training 101; quick and easy techniques that get great results. |
|
Book review |
Dec 1, 2011 |
142 |
| The death of agent customer service? |
Heinze, Bernd G. |
|
Dec 1, 2011 |
505 |
| Strategic management: the continued soft market and economic changes are still forcing wholesalers to shift their business strategies. Read our panel's insights on how to maintain stability, through industry specialization, training and development, investing and customer service. |
McCall, Jennifer |
Discussion |
Dec 1, 2011 |
1390 |
| MetLife Earns Seventh Consecutive Center of Excellence Certification for Customer-Focused Quality. |
|
Company overview |
Dec 1, 2011 |
653 |
| Blue To You from Horizon Blue Cross Blue Shield of New Jersey Brings Person to Person Customer Service To Your Hometown. |
|
|
Dec 1, 2011 |
499 |
| Five things customer service operations need to improve. |
Linask, Erik |
|
Dec 1, 2011 |
803 |
| Not just another pretty face Hold-Free aims to improve customer service. |
Bernier, Paula |
|
Dec 1, 2011 |
561 |
| TriTech Software Systems Strengthens Customer Support with Center of Excellence. |
|
|
Nov 30, 2011 |
588 |
| RightNow Extends Customer Experience Suite with Intent Guide for Facebook and Mobile. |
|
|
Nov 30, 2011 |
501 |
| Freshdesk Takes Customer Support Social, Raises $1 Million From Accel Partners. |
|
|
Nov 30, 2011 |
834 |
| N.E.W. Customer Service Companies to Exhibit at 2012 International CES, booth 8653, Jan 10 - 13, 2012, in Las Vegas NV, US. |
|
Company overview |
Nov 29, 2011 |
452 |
| Moxie Software Announces Special Conversion Program. |
|
|
Nov 29, 2011 |
1002 |
| Severn Trent in pledge on customer service. |
|
|
Nov 26, 2011 |
116 |
| Great customer Service. |
|
|
Nov 25, 2011 |
674 |
| Great Customer Service; Honda claim they listened carefully to what drivers had to say when revamping top-quality machine, says MIKE TORPEY. |
|
|
Nov 25, 2011 |
677 |
| Free customer service course. |
|
|
Nov 25, 2011 |
105 |
| Katy Web Design Specialists Cause a Stir by Enriching Customer Service Experiences Through Streamlined Web Design. |
|
|
Nov 25, 2011 |
519 |
| Emirates to close check-in counters an hour before departure to enhance the customer experience. |
|
|
Nov 25, 2011 |
122 |
| Emirates to close check-in counters an hour before departure to enhance the customer experience. |
|
|
Nov 25, 2011 |
121 |
| UNITED UTILITIES GROUP PLC - Half-yearly Report. |
|
|
Nov 23, 2011 |
15513 |
| Walgreens Now Offering Same-Day Service for Personalized Photo Gifts. |
|
|
Nov 22, 2011 |
764 |
| Checkpoint Systems Partners With Books-A-Million to Reduce Shrink, Enhance Customer Experience in its US Retail Stores. |
|
Company overview |
Nov 21, 2011 |
587 |
| Impending Crisis for Healthcare Insurance Providers Due to Poor Customer Experiences Detailed in Free Webinar From Customer Relationship Metrics. |
|
|
Nov 20, 2011 |
959 |
| Fire Safety Firm Puts Customer Service First with Route Optimiser. |
|
|
Nov 17, 2011 |
533 |
| McAfee Honored With Two Awards for Customer Service Excellence. |
|
|
Nov 17, 2011 |
598 |
| ePRO Innovator PHT Corporation Launches Live Chat 24/7 Global Customer Support. |
|
|
Nov 16, 2011 |
454 |
| SDG&E Receives Awards for Service Reliability and Customer Service for Electric Utilities. |
|
|
Nov 16, 2011 |
740 |
| FPL wins ServiceOne Award for exceptional customer service for eighth consecutive year; also receives four additional awards. |
|
|
Nov 16, 2011 |
641 |
| CIBER Wins Bid to Revamp Customer Service Systems for Security Service, Eighth Largest Credit Union in the U.S. |
|
|
Nov 16, 2011 |
810 |
| WestFax Announces 100% Live Human Customer Service. |
|
|
Nov 16, 2011 |
121 |
| Toyota Financial Services First in its Industry to Provide Customers Smart Phone App Utilizing Personalized QR Codes for Instant Registration and Bill Pay. |
|
|
Nov 15, 2011 |
727 |
| Virgin Trains' Paddy Fitzsimons wins National RailStaff Award for Outstanding Customer Service. |
|
|
Nov 15, 2011 |
2340 |
| DFW International Airport introduces changes to improve customer experience. |
|
|
Nov 15, 2011 |
142 |
| DFW International Airport introduces changes to improve customer experience. |
|
|
Nov 15, 2011 |
152 |
| noHold and Motorola Mobility Team Up to Offer Customer Support Tool for Comcast Subscribers. |
|
|
Nov 15, 2011 |
711 |
| New Heavy-Duty Pump Demonstrates ITT's Focus on Innovation, Reliability and Customer Experience Excellence. |
|
|
Nov 15, 2011 |
463 |
| Marks & Spencer Partners with Endeca to Drive Growth and Customer Experience. |
|
|
Nov 14, 2011 |
633 |
| American Airlines recognises employees for improved customer service. |
|
|
Nov 11, 2011 |
189 |
| American Airlines recognises employees for improved customer service. |
|
|
Nov 11, 2011 |
188 |
| American Airlines Employees Recognized for Improved Customer Service. |
|
|
Nov 10, 2011 |
623 |
| Nine out of Ten Large Companies Lack a Strong Customer Experience Measurement Program, According to New Temkin Group Research. |
|
|
Nov 9, 2011 |
652 |
| Zendesk Introduces New Way to Save Money on Customer Service. |
|
|
Nov 9, 2011 |
644 |
| TransNational Bankcard Adopts Adobe EchoSign to Improve Customer Service. |
|
|
Nov 9, 2011 |
308 |
| Tripadvisor Announces New Customer Care Enhancements With Dedicated Staff and Customer Support Number. |
|
|
Nov 8, 2011 |
1783 |
| DataQuick Updates Property Research Suite to Support Needs of Customer Service Teams. |
|
|
Nov 8, 2011 |
471 |
| UNIQLO Makes Customer Service Top Priority at NY Global Flagship Stores with Advanced Queuing System from Lawrence, a Tensator Group Company. |
|
|
Nov 8, 2011 |
739 |
| Harris CapRock Announces AssuredCare[TM] Customer Service Program, Setting the Industry Standard in Network Monitoring and Management. |
|
|
Nov 8, 2011 |
816 |
| CommVault Opens New Customer Support Center in Reading, U.K. |
|
|
Nov 7, 2011 |
1053 |
| The Perfect Storm: Employee Engagement, Extraordinary Customer Experience, and Solid Sales Performance. |
|
|
Nov 6, 2011 |
565 |
| Carbonite Completes Transition of All Customer Support Services to the US. |
|
|
Nov 4, 2011 |
639 |
| Top US Banks' Websites Studied by Keynote - Online Banking Customers Engage in Increasingly Diverse and Complex Activities. |
|
Company overview |
Nov 3, 2011 |
1745 |
| SkillSoft Introduces New E-Learning Course to Help Organizations Comply with the Accessibility for Ontarians with Disabilities Act and the Customer Service Standard. |
|
|
Nov 3, 2011 |
688 |
| RES Software Launches Service Provider Program to Enable Personalization and Automation in Hosted Virtual Desktops-as-a-Service Models. |
|
|
Nov 3, 2011 |
871 |
| Town 4th in UK for customer service. |
|
|
Nov 2, 2011 |
131 |
| Voice of the Customer Topics Become Central Theme at Upcoming Global Events and Conferences. |
|
Conference news |
Nov 2, 2011 |
1547 |
| SapientNitro's Chris Davey Elected to Board of Directors of Customer Experience Professionals Association. |
|
|
Nov 2, 2011 |
734 |
| DFW International Airport Earns Global Honor for Long Term Excellence in Customer Service from Airports Council International. |
|
|
Nov 2, 2011 |
756 |
| Attevo Helps to Improve Customer Experiences. |
|
|
Nov 1, 2011 |
641 |
| Multichannel marketing: you can say that again: with the increased affordability of data-analytical tools and digital printing along with the widespread use by customers of personalized communications channels such as email, multichannel marketing has grown in popularity. Here is a review of the best practices. |
Rizzo, Tony |
|
Nov 1, 2011 |
1408 |
| Shining through: in a busy world, small courtesies can help your business stand out from the crowd. |
|
Brief article |
Nov 1, 2011 |
262 |
