Customer service now available across the Internet.DENVER--(BUSINESS WIRE)--July 17, 1995--BateTech Software has announced that its advanced customer service system, Customer-One, is now running across the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the . Customer-One incorporates helpdesk, bulletin board, knowledge base and messaging facilities into a Windows and Windows NT-based client-server application. Kevin Smith, V.P. of Marketing for BateTech Software, said: "There are many added advantages to Customer-One running across the Internet. It makes accessing a Customer-One server anywhere in the world easy and inexpensive. Instead of paying long distance telephone rates for electronic customer support, users of Customer-One can connect using their normal Internet link. What makes this support unique is that it is not just via email, but rather a fully functional, real-time communication tool." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Brian Jenkins Brian Jenkins may refer to:
In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ways to improve communications with our customers and this gives them worldwide accessibility to us 24 hours a day." Customer-One is ideal for any organization that wants to improve its customer service by tracking and prioritizing service requests and inquiries. The system is completely customizable and can be used for help desk, order entry and customer service applications. The front-end software is royalty free and can be distributed free of charge. Kevin Smith said, "The same front-end software allows you to connect to Customer-One server by modem, over a local area network or the Internet. For remote users, if an organization's Internet link is down, the system's built-in fault tolerance See fault tolerant. (architecture) fault tolerance - 1. The ability of a system or component to continue normal operation despite the presence of hardware or software faults. This often involves some degree of redundancy. 2. feature allows connection by modem as an alternative." Customer-One requires a Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT based PC as application server and supports client workstations running either 16 or 32 bit versions of Microsoft's Windows operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. . The product has been selling successfully for the past 12 months in local and international markets. CONTACT: BateTech Software Kevin Smith, (303) 763-8333 Fax (303) 763-2783 Internet kevins@batetech.com |
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