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Articles 1-66 out of 66 article(s) Title Author Type Date Words IT firm's sales pitch airs it out: key information woos potential clients with rides on zeppelin. Proctor, Charles Brief article Nov 30, 2009 234 ADP Dealer Services' Satisfaction at All-Time High. Nov 24, 2009 510 CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Investing in ways to keep your customers through an improved service experience is a sure way to protect your revenue base in today's highly uncertain financial climate. Now what? Nov 5, 2009 638 Fred Whittlesey Joins Hay Group to Work with West Coast Clients. Sep 22, 2009 367 Knowledge acknowledged: Integreon. Brief article Sep 21, 2009 46 Facebook To Make Changes To Comply With Canadian Privacy Laws. Sep 8, 2009 2389 Albums Sold For Just 29p On Amazon In On-Line Pricing Blunder... Brief article Sep 7, 2009 311 CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: The customer experience will undergo its greatest transformation yet with the rise of the largest, most demanding, most diverse, most empowered, and most connected generation ever. Now what? Company overview Jul 28, 2009 546 New Convergys Relationship Management Survey Highlights Key Internal Customer Experience Challenges and Opportunities for Banks. Company overview Jul 16, 2009 754 Facebook's Change Of Policy Brings New Issues For Brand Owners. Jun 25, 2009 551 New Facebook Subdomains: Brandowners Should Reserve Their Rights. Brief article Jun 25, 2009 271 VMIX Expands Akamai Relationship to Serve Growing Online Video Customer Base. Jun 16, 2009 436 Market Street Plano Giving Guests Royal Treatment at Radio Disney 'Princess Protection Program' Party. May 28, 2009 370 eBay Announces Plan to Consolidate North America Customer Service Operations. May 5, 2009 343 CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: U.S. wireless service providers confront costly customer retention challenges as mobile data usage escalates. Now what? Company overview Apr 2, 2009 511 Convergys Announces Enhanced Infinys ICOMS Convergent BSS/OSS System - Delivering Superior Customer Experience for Cable and DBS Industries. Company overview Apr 1, 2009 652 Accidents happen. Meiner, Maya Brief article Dec 1, 2008 251 CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Long-term competitive viability is undermined by an out-of-balance customer service strategy. Now what? Company overview Nov 20, 2008 586 American Realty Capital Enhances Account Management Services and Client Support through Conversion to State-of-the-Art Recordkeeping Platform. Sep 29, 2008 422 Virtually connected: ReferNow helps businesses compile e-mail databases of potential customers in order to boost sales. Russell, Joel Company overview Sep 1, 2008 907 Convergys Thought Leadership Speaker Series: Speech Technologies Have Enormous Potential to Greatly Improve Automated Self-Service and Agent-Assisted Customer Service. Now What? Company overview Aug 18, 2008 635 Bill Me Later to Reward Summer Shoppers With $10 Off Amazon Purchases. Jul 15, 2008 371 Amazon outage ... UK frenzy to blame? Brief article Jul 1, 2008 137 Wipro's Customer Forum Goes Green. Jun 4, 2008 949 Convergys Thought Leadership Speaker Series: Companies Want More from Customer Service Outsourcing Than Reduced Costs. Now What? Company overview May 12, 2008 348 Bank of America Leads the Pack in VocaLabs Study of Customer Service. Report Jan 29, 2008 360 Satmetrix to Sponsor Second Annual Net Promoter(R) Conference for Customer Loyalty Professionals in Miami, January 24-25, 2008. Conference news Dec 4, 2007 409 Are you listening? Kanderberg, Ken Nov 1, 2007 425 Bank of America Leads the Pack in VocaLabs Study of Customer Service. Report Oct 23, 2007 365 KANA to Host Analyst Track at 2007 Customer Summit. Oct 10, 2007 252 Amazon cites retailer for customer satisfaction: West Music. Oct 1, 2007 106 Bank of America and PayPal On Top in VocaLabs Study of Customer Service. Jul 20, 2007 340 Firm has 'unique partnership' with customers, community: Lifecycle Partners provides cost-effective, environmentally friendly solution to surplus IT equipment disposal. Stone, Tracie Jul 6, 2007 860 IntraLinks Wins American Business Award for Best Customer Service Organization. Jun 14, 2007 409 Greenfield Online Ranked Number One in Customer Satisfaction According to Survey Conducted by MarketResearchCareers.com. May 24, 2007 457 Wipro Technologies Helps Southern Maryland Electric Cooperative Improve Customer Centricity and Operational Efficiencies (Using SOA). May 22, 2007 486 Greensburg, Kansas Bank Serves Customers Quickly with Help from Outsourcing Partner Fiserv after Tornado Levels Town. May 17, 2007 675 Profits don't please customers. May 14, 2007 167 Washington Mutual and Bank of America On Top in VocaLabs Study of Customer Service. Apr 12, 2007 373 Outbound technologies roundup. Schelmetic, Tracey E. Apr 1, 2007 978 Assisting the client's spiritual growth. Roes, Nicholas A. Mar 1, 2007 920 Leveraging analytic solutions to improve insight, performance and customer experiences. Pennington, David Feb 1, 2007 1197 YouTube to share advertising revenue with users. Brief article Jan 29, 2007 211 Moviefone.com's Golden Globes & Academy Awards Online Special to Provide Visitors with Red Carpet Treatment, Insider Info & Oscar Odds. Jan 16, 2007 805 Today's Best Known Brands Move to Homeshoring Customer Service Model. Dec 7, 2006 700 Customers failed by phone firms. Nov 13, 2006 61 First Command Extends After-Hours Customer Support for Online Banking Services. Nov 8, 2006 396 Customer Obsession and Commitment to Innovation Push Amazon.com to #1 in Customer Service According to National Retail Survey Released Today. Nov 2, 2006 678 Travelocity First Major Online Travel Agency to Announce Customer Loyalty Program. Oct 17, 2006 623 NeoMedia's 12snap Subsidiary Starts Second Half with 'Solid Revenues from Major Client Customers'. Oct 10, 2006 750 Online service cuts through human resources paperwork; employees can log on and sign up for insurance coverage. Yarnall, Amy Oct 9, 2006 416 The Church of Return on Investment. Schelmetic, Tracey E. Oct 1, 2006 1034 Anatomy of dysfunctional customer relationships: how businesses show customers that they're not the priority. Bliss, Jeanne Oct 1, 2006 1492 Why punish, when you can reward? Online or off-line, there are simple steps you can take to make your customers feel valued. Fernando, Angelo Sep 1, 2006 1085 Contact center services at the core of integrated direct response process outsourcing (DRPO): combining contact center excellence with integrated direct response solutions gets results! Jul 1, 2006 891 One step at a time: how world class contact centers are achieving their workforce optimization goals. Webb, Bob Jun 1, 2006 801 NuContact Center solution: breakthrough solutions often require a whole new company. Company overview Apr 1, 2006 4201 Register.com Wins a Small Business Computing Excellence in Technology Award for Customer Service Program; Dedication to Overall Customer Satisfaction in the Small Business Market Earns High Marks with Customers. Jan 31, 2006 562 Syndicate Conference Illuminates How News Feeds and Employee Blogs Aid Companies in Building Loyalty with Customers; Veteran corporate bloggers discuss best practices. Nov 16, 2005 693 The missing link in people strategies. Cooper, Kit Nov 1, 2005 1684 Internet out of service for Cogent and Level 3 customers. Brief Article Oct 7, 2005 228 MessageLabs voted top in VNU survey. Brief Article Sep 15, 2005 195 Have seal, will travel. Negroni, Andrea Lee Jun 1, 2005 898 Curing the "zero-out" habit while improving overall customer satisfaction. Cwiok, Ted Cover Story Apr 1, 2005 1362 Getting help with IT: first, communicate your business goals. Mayer, Kathy Mar 1, 2005 1406 12th annual MVP Quality Award winners. Feb 1, 2005 2473