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Articles 1-123 out of 123 article(s) Title Author Type Date Words Kahramaa workshop on customer service ends. May 15, 2013 319 FPL's fuel-efficient Cape Canaveral Next Generation Clean Energy Center comes online ahead of schedule, serving customers with clean, domestic natural gas power. Apr 24, 2013 2568 Kahramaa customer service dept staffers honoured. Mar 22, 2013 196 Iberdrola USA Companies Among the Best in Utility Customer Satisfaction. Feb 15, 2013 415 New Smartphone App and Mobile Website Help FirstEnergy Utility Customers Stay Connected. Feb 5, 2013 1455 Consumers Energy Customers Urged To Keep Furnace Vents, Meters Free Of Snow And Ice. Jan 18, 2013 520 IBEW Local 827 files petition for Board of Public Utilities hearings on impact of Verizon layoffs on customer service. Jan 14, 2013 461 Minnesota Power Adds 210 Megawatts of Clean, Low-Cost Wind Energy Generation to Serve Its Customers. Dec 19, 2012 682 PA Consulting Group Recognizes North American Utilities for Excellence in Reliability and Customer Service at the 2012 ReliabilityOne[TM] and ServiceOne Awards. Nov 28, 2012 1626 Smart Grid Deployments are Driving a Revolution in Utility Customer Information Systems, According to Pike Research. Nov 26, 2012 753 Lake Winds Energy Park Begins Serving Customers. Nov 22, 2012 422 TXU Energy Message to Regulated Utility Executives: Competition Puts Focus on Customers, Customer Services to Achieve Success. Nov 16, 2012 474 NextEra Energy releases 2012 Corporate Responsibility Report detailing initiatives on behalf of customers, communities, other stakeholders. Nov 12, 2012 748 StarTex Power Ranks among Top Three in J.D. Power and Associates Customer Satisfaction Study. Nov 6, 2012 501 Wisconsin Power and Light Company customers will benefit from lower fuel costs. Oct 24, 2012 372 United States : FPL, key customer advocacy groups ask PSC to approve proposed rate settlement that would help secure low rates for FPL customers for four years. Sep 28, 2012 459 United States : AboitizPower Implements Oracle Utilities Customer Care and Billing to Improve Efficiency and Enable Compliance. Sep 11, 2012 340 United States : Xcel Energy asks customers to curb electricity use in New Mexico and Texas. Brief article Aug 11, 2012 222 Customer Advisory Council Members Help Verint Drive Customer-Centric Workforce Optimization Strategy. Aug 1, 2012 868 United Kingdom : E.ON's one sheet bill delivers one big improvement - Allan Leighton welcomes adoption of his No.1 golden rule: "Keep it simple". Jul 21, 2012 373 United States : ComEd Expects To Have Remaining Storm Customers Restored This Evening. Brief article Jul 21, 2012 281 Constellation Consolidates Three Office Locations Into One at 4 Houston Center to Support Growth, Enhance Customer Care. Company overview Jun 14, 2012 426 -FirstEnergy Warns Customers of Nationwide Utility Scam. Brief article Jun 12, 2012 199 Advanced Meters Allow Oncor to Respond to Outages Before Customers Contact Us. May 3, 2012 677 Record-High Customer Satisfaction for Energy Utilities Follows Milder Winter. Apr 17, 2012 1329 624 Million Utility Customers Worldwide Will Use Social Media to Engage with Their Utilities by 2017, According to Pike Research. Feb 20, 2012 598 J.D. Power and Associates Reports: Overall Satisfaction Among Business Customers of Electric Utilities Increases Notably, but Satisfaction Lags Among Businesses That Spend the Least on Electricity. Feb 15, 2012 3741 Call to provide quality customer service. Jan 16, 2012 118 Consumers Energy Customers Urged to Keep Furnace Vents, Meters Free of Snow and Ice. Jan 13, 2012 467 New Black Hills Electric Utility and IPP Generation Facilities in Colorado Ready to Serve Customers on Jan. 1, 2012. Dec 21, 2011 1116 New Ernst & Young LLP Power & Utilities' Advisors to Specialize in Smart Grid and Customer Engagement. Nov 29, 2011 858 Water giant reduces complaints. Nov 24, 2011 294 The Chimera of Customer Satisfaction in the Utility Sector: EcoPinion Consumer Survey Points to Nuances and Need for Alternative Customer Metrics. Nov 17, 2011 381 Npower is fined pounds 2m for handling complaints badly; Industry 'tarnished by poor supplier behaviour'. Nov 1, 2011 452 TES carves out niche in supply business: Whynott brothers making a name for themselves. Haddow, Scott Oct 1, 2011 640 Pepco urges defaulters to clear their dues customer's satisfaction should be top priority: MD PEPCO. Oct 1, 2011 491 United Utilities under attack over high level of complaints. Sep 20, 2011 553 Proposal expected to drop Chelan PUD electric rates by 6.5 percent. Sep 1, 2011 467 E Source Announces Top Utilities in Large Business Customer Satisfaction. Aug 18, 2011 468 E Source Announces Top Utilities in Large Business Customer Satisfaction. Aug 17, 2011 507 Ameren Illinois Reminds Customers: 'You Have Power to Choose Your Electric Supplier'. Jul 19, 2011 777 DTE Energy Recycles 35,000th Refrigerator as Part of a Home Energy Efficiency Program That Pays Customers $40 Reward. Jul 18, 2011 638 Iberdrola USA Companies Among Highest Ranked for Customer Satisfaction. Jul 13, 2011 542 Pima County Supervisors Approve Large Solar Project to Serve TEP Customers. Jun 21, 2011 459 Puget Sound Energy Invites Customers to Test Drive New and Improved PSE.com. Apr 12, 2011 583 Public Utilities Fortnightly and SmartEnergy IP[TM] Announce Smart Grid Customer Education Symposium. Apr 11, 2011 515 Avista's Ann Carey Receives National Utility Customer Service Award. Apr 6, 2011 402 IQPC's CEM for Utilities Conference: Reviewing Consumer Satisfaction in Utilities. Conference news Mar 22, 2011 300 Saudi Electricity Co. to adapt new billing system. Brief article Mar 4, 2011 138 Supply of substandard commodities keep Utility Stores Corporation customers away from Utility Stores Corporation. Jan 30, 2011 480 Northern Utilities Winter in San Diego, Talk Customer Care. Jan 10, 2011 493 Flying high. Martinson, Bruce Viewpoint essay Dec 22, 2010 610 Asset reliability practices in the reliability centered maintenance world. Brown, Dan Dec 22, 2010 1865 Research and Markets: Meeting the Challenges of Smart Grid Charging and Billing - Examine How the Utility Billing and Customer Care Systems Will Need to Evolve. Nov 25, 2010 502 PA Consulting Group Recognizes North American Utilities for Excellence in Reliability and Customer Service at the 2010 ReliabilityOne(TM) and ServiceOne Awards. Company overview Nov 18, 2010 1392 npower Treats Its Customers to Free Electricity Monitors This Halloween. Oct 18, 2010 758 86 Percent of Pennsylvania's Electricity Customers Agree a $150 to $500 Rebate Check Would Make a Difference for Their Families. Oct 18, 2010 978 86 Percent of Pennsylvania's Electricity Customers Agree a $150 to $500 Rebate Check Would Make a Difference for their Families. Oct 18, 2010 978 npower Treats its Customers to Free Electricity Monitors This Halloween. Oct 18, 2010 668 National Customer Service Week a Time for NSTAR to Honor Employees. Oct 7, 2010 343 Home Energy Checkups Offered for Dallas-Fort Worth Metroplex Customers from Reliant Energy. Sep 28, 2010 512 Avista Utilities Achieves Highest Ranking in Customer Satisfaction by J.D. Power and Associates Among Natural Gas Utilities in the Midsize West Segment in a Tie. Sep 22, 2010 395 E Source Announces Top Utilities in Large Business Customer Satisfaction. Sep 2, 2010 593 E Source Announces Top Utilities in Large Business Customer Satisfaction. Sep 1, 2010 464 New Consumers Energy Bill More Customer-Friendly, Includes Personalized Graph Showing Energy Use. Aug 30, 2010 413 Customers Support Education with New Reliant Energy Offer. Aug 30, 2010 763 Proposed Rebate Could Bring Up to $1 Billion to Nearly 2 Million Electricity Customers in Pennsylvania. Aug 18, 2010 901 MidAmerican Energy Holdings Company Scores Top Honor Nationally for Industrial Customer Satisfaction among Electric Utility Companies. Aug 13, 2010 542 The Convergence of Technology With Customer Service and Programs to Highlight 2010 EMACS Agenda. Aug 12, 2010 475 Chesapeake Utilities Corporation Selects Vertex to Help Streamline Business Processes and Enhance Customer Service. Jul 7, 2010 667 Consumers Increasingly Embrace Self Service - PPL Electric Utilities Finds More Customers Use Web, IVR Than Calling Customer Service. Jul 6, 2010 654 J.D. Power and Associates Reports: Although Awareness of Smart Grid Technology Substantially Boosts Residential Customer Satisfaction With Electric Utility Providers, Awareness Rates Tend to Be Particularly Low. Jul 1, 2010 957 Tri-State aims to keep energy affordable for rural customers. Cote, Mike Jul 1, 2010 582 Up to $300,000 in Lower Energy Costs Helps Keep Hendersonville Utility District Customer Bills Lower. Jun 24, 2010 551 NSTAR Invites Customers to Lose a Fridge and Find $50. Jun 21, 2010 287 Wisconsin utility tackles major gas construction project. Jun 1, 2010 1397 Consumers Energy Customers are Saving Energy and Money With New Energy Optimization Programs. May 3, 2010 715 NSTAR Helps Low-income Customers with Debt Forgiveness Program. Feb 2, 2010 265 Public Service of New Hampshire says it will repay its ratepayers for $13.2 million in costs incurred when a generating turbine was out of service. Brief article Jan 29, 2010 93 Business Customers Recognize FPL for Outstanding Service in Energy Efficiency. Nov 11, 2009 583 Research and Markets: Business Trends: Understanding Utilities Technology, 2009 (Customer Focus). Oct 29, 2009 226 NSTAR Launches Social Media Presence to Enhance Customer Outreach. Oct 14, 2009 271 Allegheny Power is Best in Northeast Region According to Large Industrial Customers. Oct 12, 2009 268 NSTAR Applauds Employees During National Customer Service Week. Oct 5, 2009 311 Europe's utility customer service is as diverse as the continent itself. Jones, Philippa; Adendoorf, Lee; Berry, E. Blake; Ross, Symon; Dobie, Monica; Nuthall, Keith Oct 1, 2009 1290 Experts Present Smart Grid Vision and Keys to Utility Customer Satisfaction at Apogee Conference. Conference news Sep 30, 2009 585 MidAmerican Energy Holdings Company Scores Top Honor Nationally For Industrial Customer Satisfaction Among Electric Utility Companies. Aug 13, 2009 401 Colorado Springs Utilities' Customers No Longer in the Dark when the Lights Go Out, Thanks to GE Smart Grid Technologies. May 21, 2009 567 Lessons from the ice storm. Bourque, Ron Feb 13, 2009 765 Unitil puts ice storm costs at $10m: the utility also is working to repair relations with some communities. Sanders, Bob Jan 16, 2009 970 Npower foot the league table for customers. Oct 30, 2008 332 Palm Utilities Deploys Oracle Utilities Customer Care and Billing to Manage Billing and Payment Processes for Growing Customer Base. Oct 21, 2008 570 Allegheny Power Ranked First in Northeast Region by Industrial Customers. Oct 13, 2008 233 FPL Group Foundation Contributes $1 Million to Help Low-Income Customers. Sep 16, 2008 347 Seventeen Energy Companies Purchase Licenses under the Katz Portfolio of Patents Which Cover Customer Service Operations. Aug 19, 2008 1316 Reach for profits challenges utilities: but efforts to cut costs, conserve gain ground. Friedman, Mark Aug 11, 2008 2092 Utility uses open communication: combined IP and TDM approach yields customer service and productivity improvements. Aug 1, 2008 961 Utilities, Inc. Launches New Customer Care and Billing System. Jun 9, 2008 187 Ambac Assists Clients in Lowering Their Interest Costs on Variable Rate Debt. Apr 22, 2008 1401 National Grid/Keyspan Units Lead in J.D. Power and Associates East Region Business Customer Satisfaction Study. Mar 25, 2008 504 The World Today: Customers hit water firms; COMPLAINTS: Moans to utility companies about bills on the increase. Oct 31, 2007 250 FPL Customer Service Wins Prestigious Award Fourth Year in a Row. Oct 22, 2007 349 Industrial Customers Rank Allegheny Power First in Northeast Region. Oct 19, 2007 338 Large commercial and industrial customers of Public Service of New Hampshire will see a decrease in their July electric bills, while residential customers will see a slight increase from changes in energy service and other charges. Brief article Jul 27, 2007 89 E.ON U.S. Selects Accenture and SAP to Power Customer Care System. Jun 12, 2007 645 Allegheny Power Receives High Marks in Customer Satisfaction. May 24, 2007 261 The Customer Information System (CIS) is Paramount to Improving Revenue Assurance for Utilities, Energy Insights Confirms. Financial report May 22, 2007 433 Reliant Energy Delivers $2 Million in Social Service Agency CARE Payments to Provide Electricity Bill Assistance to Customers Experiencing Financial Hardship. Nov 20, 2006 519 Consumers Energy Restructures Executive Team as First Step in Reorganization to Enhance Efficiency and Customer Service. Nov 15, 2006 493 How Is The Drive Toward Improving Customer Satisfaction Impacting The Utility Industry? Oct 5, 2006 325 Customer Enrollments Approaching 5,000 in Consumers Energy's Green Generation Renewable Energy Program. Sep 29, 2006 328 FPL Issues Statement Regarding Natural Gas Storage Costs; Says Fuel Program Serves Customers' Interests; FPL Responds to Attorney General Charles Crist's Comments. Aug 15, 2006 319 UES to Close Four Walk-in Lobbies; Customers Will Have a Variety of Options Available for Payments and Customer Service. Aug 8, 2006 438 Allegheny Power Ranks Number One in Customer Satisfaction in the Eastern United States. Jul 20, 2006 322 One of America's Largest Utilities Selects APOGEE Interactive's HomeEnergySuite(TM) and CommercialEnergySuite(TM) for Online Customer Self-Service. Jul 19, 2006 424 LADWP Warns Customers of Con Artists Posing as Bill Collectors; The Utility Does Not Call Active Customers to Collect Payments. May 5, 2006 284 Southern Company Implements ESRI's Enterprise GIS to Improve Customer Service, Cost Containment, and Profitability. Apr 13, 2006 747 THE POWER STRUGGLE; Scottish & Southern are top of the league for customer satisfaction in a national survey of utility companies - but the bad news for ScottishPower is they were placed bottom. Nov 8, 2005 417 Pacific Gas and Electric Company and TURN Join to Help Customers Manage High Natural Gas Prices This Winter. Nov 3, 2005 1233 FPL Restores Power to 80 Percent of Customers Affected by Hurricane Wilma; Restoration Essentially Complete in Lee, Hendry Counties. Nov 2, 2005 437 Entergy Earns Praise of National Consumer Groups for Treatment of Low-Income Customers During Hurricanes' Aftermath. Oct 11, 2005 503 New ruling to save SDG&E customers $368 million. Brief Article Aug 1, 2005 156 MLGW meets the challenges of the restructured gas industry. Mar 22, 2005 1234