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Articles 1-59 out of 59 article(s) Title Author Type Date Words YOU'LL FEEL AB FAB IN THIS RUSTIC RETREAT; If its antique charm isn't enough, one cotswolds hotel is turning to fashion days out to keep guests entertained; HOTEL REVIEW. Dec 9, 2009 767 Customers check in for party as hotel celebrates birthday. Dec 5, 2009 187 Best face forward: Santa Monica's Shangra-La spent $30 million to revive its celeb appeal. Haldane, David Oct 19, 2009 839 Hyatt Place[R] and Hyatt Summerfield Suites[TM] Reward Guests with $20 Prepaid MasterCard[R] Gift Cards. Sep 29, 2009 966 Taj Hotels joins Etihad Guest loyalty program. Sep 24, 2009 376 Al Bustan Centre & Residence celebrate the season of giving with special Eid offers. Sep 17, 2009 406 Connect with customers on a whole-new level: the oil light on my dashboard was flashing angrily during a rainy commute home in heavy traffic. When I pulled into the nearest service station, the mechanic was locking up for the night. I explained I was low on oil. He directed me to the adjacent convenience store where I could buy oil and add it myself. My panic must have shown on my face. Fisher, Brenna Sep 1, 2009 1460 Greenbelt Marriott Goes Face-to-Face with Customers to Keep Rooms Full. Jul 30, 2009 674 Hilton Hotels Corporation Guest Assistance Team Wins Stevie[R] Award in 7th Annual American Business AwardsSM. Jul 20, 2009 581 CUSTOMER WIN: Las Vegas Sands Corporation Doubles Down on BMC Software to Ensure Compliance, Reduce Cost. May 28, 2009 488 Visitors keep London's premium hotels afloat. May 12, 2009 228 Liability For Intoxicated Patrons. O'Brien, Marcus May 1, 2009 992 Marriott cuts back free newspaper delivery. Lewis, Connie Apr 20, 2009 350 Hilton Family of Hotels Guest Assistance Wins 2009 Stevie[R] Award for Sales & Customer ServiceSM. Mar 3, 2009 739 Too much room: high-end hotels offer deals as slow economy pinches occupancy rate. Meinert, Maya Feb 9, 2009 1041 Starwood Preferred Guest[R] Rewards Travelers "Night After Night". Jan 7, 2009 900 The seeds of customer loyalty. Kowalke, Peter Jan 1, 2009 464 IMC-Jordan's Customer Care Workshop. Nov 25, 2008 273 Customer satisfaction as a predictor of customer advocacy and negative word of mouth: a study of hotel industries. Pandey, Vijay Kumar; Sahu, Praveen; Jaiswal, Gaurav Report Oct 1, 2008 3881 United States: Luxury Hotel Chooses Communications Technology From Avaya to Provide Superior Customer Service to Guests. Sep 24, 2008 237 Hotels, retail, onshore, outscore cable/satellite. PC firms, offshore: satisfaction study. Sep 1, 2008 147 Al Bustan Centre & Residence's partnering strategies have resulted in 12% growth on yearly basis. Sep 1, 2008 525 Homewood Suites by Hilton(R) Awarded "Highest Guest Satisfaction Among Extended Stay Hotel Chains" by J.D. Power and Associates for Sixth Time in the Eight Year Old Segment. Jul 29, 2008 939 Treated like royalty, guests take high end route to Jeddah. Jun 24, 2008 533 Inclusive exclusivity: out W Hotels president Ross Klein explains how gay and lesbian--and all--guests should be treated in a 21st-century hotel. Link, Matthew Interview Apr 22, 2008 885 They're at the cutting edge of customer care; park inn THEY'RE THE BUSINESS. Mar 5, 2008 262 Federal Courts Dismiss Class Actions And Hold That A Discrepancy Between The Room Rate Quoted On A Hotel Chain's Reservations Website And The Room Rate Charged At The Hotel Does Not Constitute Consumer Fraud. Fanelli, Cecelia Feb 18, 2008 1898 WIN a luxury weekend break worth [pounds sterling]1,600; Stapleford Park country house hotel (above) in Leicestershire offers 55 luxury bedrooms (far left), each with individual style, and a spa (left) where the winner and their guest will receive soothing treatments. Feb 13, 2008 132 Windsor Hospitality Group's New Homewood Suites La Quinta Wins Hilton's Highest Guest Satisfaction Award. Jan 31, 2008 443 With a smile: customer service affects every aspect of your business. Dixon, Ayana Jan 1, 2008 456 WIN A FANTASTIC pounds 20,000 SHOPPING TRIP TO NEW YORK; FIRST-CLASS FLIGHTS FOR 2 TO NEW YORK FIVE NIGHTS STAY IN A 5-STAR HOTEL THOUSANDS OF POUNDS TO SPEND courtesy of Scottish Hydro Electric celebrating 1 million Scottish customers. Dec 8, 2007 500 You don't need a big budget to delight customers. Bourque, Ron Viewpoint essay Dec 7, 2007 760 WIN A FANTASTIC pounds 20,000 SHOPPING TRIP TO NEW YORK; courtesy of Scottish Hydro Electric celebrating 1 million Scottish customers FIRST-CLASS FLIGHTS FOR 2 TO NEW YORK FIVE NIGHTS STAY IN A 5-STAR HOTEL THOUSANDS OF POUNDS TO SPEND. Dec 7, 2007 498 WIN A FANTASTIC pounds 20,000 SHOPPING TRIP TO NEW YORK; courtesy of Scottish Hydro Electric celebrating 1 million Scottish customers THOUSANDS OF POUNDS TO SPEND FIVE NIGHTS STAY IN A 5 STAR HOTEL FIRST CLASS FLIGHTS FOR 2 TO NEW YORK. Dec 6, 2007 484 Hotels help to find vice girls for their guests. Nov 22, 2007 420 NxTV delivers next stage of in-room entertainment: luxe hotels say IPTV satisfies sophisticated customers. Madler, Mark R. Company overview Oct 1, 2007 642 travel: Hotel helps guests weather the storm; Facilities at Cheshire's luxurious leisure spot helps guests to blow away concerns about poor summer. Sep 22, 2007 478 Chicago Hotels Garner Highest Satisfaction Scores Among Priceline Customers. Sep 18, 2007 1261 Four Points of distinction: with Best Brews, Four Points by Sheraton hotels become beer destinations, building beer sales and guest loyalty. Crecca, Donna Hood Jun 1, 2007 2006 Half of Hotel Guests Now Expect Breakfast on the House According to New Leisure and Business Travel Data from YPB&R. May 16, 2007 518 Bringing A Luxury Brand To Life - How InterContinental Hotels And Resorts Repositioned Its Business For Growth. May 10, 2007 1246 Hotel Groups Ranked on How They Treat Online Customers in Q2 2007 Customer Respect Group Study. Apr 23, 2007 356 Moviefone.com's Golden Globes & Academy Awards Online Special to Provide Visitors with Red Carpet Treatment, Insider Info & Oscar Odds. Jan 16, 2007 805 Doubletree(R) Hotel Historic Savannah Receives Top Accolades from Hilton Hotels Corporation for Excellence in Customer Service. Nov 6, 2006 785 Guests keep coming back. Oct 19, 2006 678 Good customer service for dummies? Lessons from Lewis Black, Richard Branson and a no-fog hotel mirror. Tehrani, Rich Oct 1, 2006 1104 Hotels follow trend to squash smoking altogether to satisfy guests. Lewis, Connie Aug 21, 2006 365 Personal data and the hotel industry. Benjamin, Lisa Jul 27, 2006 1474 Hilton Garden Inn(R) Awarded ``Highest Guest Satisfaction Among Mid-Scale Hotel Chains With Full Service'' by J.D. Power and Associates for Precedent-Setting Fifth Consecutive Year. Jul 25, 2006 616 Lodging Industry Produces Record ACSI Ratings; Two-Thirds of Guests Rate Hotel Service Favorably. May 17, 2006 461 Valcros, Inc. Selected to Provide Voice, Data and Video Network for Hi-Tech Hotel; Cutting Edge Technology for Superior Customer Service. May 9, 2006 352 Homewood Suites by Hilton(R) Improves Customer Satisfaction and Loyalty Ratings with ``Distinctly Homewood'' Brand Enhancements; First Year of Five-Year Program Successfully Completed and Phase II is Underway across Portfolio. Mar 27, 2006 831 A new global reservation sales and customer care centre for Marriott International is set to open in Saskatoon this year. Sep 1, 2005 60 Frequent Flyer Program News May 2005. May 31, 2005 1681 Home on the road: catering to the needs of business travelers. Swift, Shelley Oct 1, 2004 1312 Scream zone once again will haunt fairgrounds. Lewis, Connie Brief Article Sep 20, 2004 144 Hotels caught up in InterContinental-Expedia flap: some applaud hotel chain's stand to take back the industry. Lewis, Connie Sep 6, 2004 572 Accent on customer service. Apr 1, 2004 112 Customer service; puttin' on the Ritz. Blouse, Richard E., Jr. Aug 1, 2003 432