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Articles 1-48 out of 48 article(s) Title Author Type Date Words "Credibility for credit providers" - The National Consumer Credit Protection Bill 2009. Trieu, Nelson Aug 19, 2009 495 National Consumer Credit Regulations - Responsible lending brought forward for brokers and some lenders. Aug 19, 2009 438 Daily Wrap Up - August 17. Brief article Aug 17, 2009 238 Wolters Kluwer launches loss-mitigation online resource center. Aug 1, 2009 334 Proposed Amendments To Quebec Consumer Protection Act Have Wide-Reaching Impact. Demers, Annick Jun 25, 2009 2330 Westpac takes top spot. Jun 1, 2009 502 Big numbers, big challenges: grim financial news makes clear communication more important than ever. Khodarahmi, Sue May 1, 2009 1092 Customers Vote JCPenney Tops in Customer Service. Jan 16, 2009 754 Insuring project risk: future potential. Spangenberg, John; Williams, Paul Dec 1, 2008 1287 FTC gives businesses until May 1, 2009 to adopt identity theft prevention plans that comply with recent FTC "red flags" regulations. Nov 10, 2008 747 Bank customers see less service ahead; Takeovers leave them skeptical about result; Experts say their instincts are correct. Oct 3, 2008 616 Hanging on the telephone: a sure-fire way to alienate customers is to keep them on hold and make them listen to piped music when they call your company. Charles Orton-Jones explains how smarter operators are changing the record. Orton-Jones, Charles Oct 1, 2008 1685 Amlak Finance launches new product. Aug 27, 2008 486 Keeping up with the pace of change: along with any innovation in technology emerges the need to stay one step ahead of your competitors in this space amid the realisation that what's new today is old tomorrow. The financial services sector is on an endless journey to come up with the answers. Khoury, Andre Aug 15, 2008 2190 Payday lenders face crackdown: Long Beach moratorium latest in series. Hyland, Alexa Jul 14, 2008 1019 FOS: Court Of Appeal Decisions. Morris, Simon Jul 2, 2008 1661 Customer satisfaction. Brief article Jul 1, 2008 76 MyFax Earns Top-Level NetPromoter Score from Customers. Mar 11, 2008 503 Financial statements to blind or partially sighted customers. Brief article Jan 1, 2008 57 Taking service to the next level: MLC has dramatically revamped its service centre--to the benefit of both clients and employees. Nov 15, 2007 413 AML/CTF Update. Brief article Nov 12, 2007 235 Code Of Conduct For Finance Brokers In Queensland. Sep 19, 2007 360 Customer Loyalty Professionals Share Best Practices at First Ever European Net Promoter(R) Conference. Jun 28, 2007 670 Embedding Success - Treating Customers Fairly - An Evidence Based Approach. Jun 21, 2007 1395 Hat trick: retaining customers, finding growth and achieving attractive returns are not easy in today's mature financial markets, but a handful of companies are doing all three. McNees, Donald E. Feb 1, 2007 682 DALBAR Ranks Merrill Lynch Client "Relationship Statement" First in Its Brokerage Category. Jan 10, 2007 461 New Phoenix Life Insurance Program Rewards Clients for Healthy Lifestyle. Nov 6, 2006 847 Customer Obsession and Commitment to Innovation Push Amazon.com to #1 in Customer Service According to National Retail Survey Released Today. Nov 2, 2006 678 Lisa Steinberg Joins Diversified Investment Advisors as Vice President of West Coast Client Relationship Development Team. Jul 10, 2006 323 Business trips: the road less traveled. Brief article May 1, 2006 177 Do what your competitors cannot: customer-origination strategies. Skari, Lars May 1, 2006 1024 Banks losing customer focus. Ryan, Peter Jan 31, 2006 541 Bank bans customers of rivals at peak times. Dec 20, 2005 157 Bank bans customers of rivals. Dec 19, 2005 100 Consumers Choose Nordstrom as Best Retailer for Customer Service in New Survey; NRF Foundation/American Express Survey Also Ranks Top Retailers by Sector. Nov 15, 2005 945 The future of finance: Stathis Gould and Martin Fahy propose a business partnering model that, they believe, will allow the function to deliver high-quality decision-support services. Gould, Stathis; Fahy, Martin Jul 1, 2005 1607 Two-tier banking: the rise of fringe banks in Winnipeg's inner city. Buckland, Jerry; Martin, Thibault Jun 22, 2005 8844 Encouraging the back office to come around to a customer-centric approach. Brief Article Apr 1, 2005 267 Private-client services: financial services for the "high-value" customer. Beck, Bill Apr 1, 2005 562 Strategy vs. tactics. Currier, Chet Jan 3, 2005 482 Leaky profit pipes. Rand, A. Barry Brief Article Jan 1, 2005 294 Improving customer satisfaction. Brief Article Dec 15, 2004 180 Key steps and major challenges in improving customer satisfaction. Smith, Mark Nov 1, 2004 1693 SnapMonkey. Peterson, Eric Oct 1, 2004 587 How to avoid the latest in internet scams. Sep 27, 2004 464 Cashless/checkless/storeless. Doyle, Mona Sep 1, 2004 622 How to satisfy your wealthiest customers. Trout, Peter Feb 29, 2004 630 Managing for customer profitability. Feb 29, 2004 511