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Articles 1-16 out of 16 article(s) Title Author Type Date Words About APQP: while it is exceedingly acronymic in nature, let's not lose sight of the purpose: customer-as in end-customer--satisfaction. Otherwise, you can have all the boxes checked and end up with a ... Sep 1, 2009 695 The current state of commercial relationships: a look back at better days and some thoughts about what we may find in the future. Anderson, Melissa Survey Sep 1, 2009 936 Implications of the economic melt down. Korth, Kim Industry overview Nov 1, 2008 1156 ACSI: Apple, Google Surge in Customer Satisfaction, American Automakers Fall Further Behind Foreign Competition. Aug 19, 2008 864 TEKgroup Increases Respected Client List While Serving Industry-Specific Online Newsroom Needs. Jun 4, 2008 349 Al Mahmoudia Vehicle Trading Company Wins Regional Customer Service Award from Jaguar. Apr 16, 2008 298 Price reduction requests down--for now. Anderson, Melissa Survey Apr 1, 2008 972 Rapidly changing fortunes. Korth, Kim Oct 1, 2006 1245 Web Self Service - Creative Virtual Announces Award Winning Lingubot(TM) - The World's Busiest Virtual Assistant Is Available in the USA - Reducing Customer Service Costs for Leading Global Organizations. Sep 8, 2006 362 Sales rise shows that loyalty pays. Aug 25, 2006 339 QFD analysis: from customer needs to design specs; Translating customer needs and requirements into design and engineering specifications is mostly a matter of listening, seeing, quantifying the qualitative, and then figuring out the possibilities. Yes, there are tools that can help. Gould, Lawrence S. Column Jun 1, 2006 1538 Less talk, more action. May 1, 2006 335 Mazda is keeping customers satisfied. Jan 26, 2006 480 European suppliers--under the microscope and under the knife. Anderson, Melissa Sep 1, 2005 841 Consumer-driven health care should improve quality. Frieden, Joyce Apr 1, 2005 748 Scooters for the soused. Greenberg, David Brief Article Mar 22, 2004 279