Customer relations subtopic
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Articles
1-100 out of 100 article(s)
| Title |
Author |
Type |
Date |
Words |
| The customer is always right. |
|
|
Nov 22, 2009 |
522 |
| Social networking as 'unintentional advertising". |
Pry, Carl G. |
|
Nov 1, 2009 |
541 |
| Attention editors and reporters! Better media relations: if you want positive coverage of your bank in the local news media, you first need to do your homework and cultivate relationships with key personnel at each newspaper and broadcast station. In other words, treat them the way you would any important customer. |
Kincy, Jason |
|
Nov 1, 2009 |
3450 |
| Where the industry is headed. |
Gilbreath, Bob |
Viewpoint essay |
Nov 1, 2009 |
1789 |
| Citizens Financial Group rewards customers $5 million through Green$ense. |
|
|
Oct 27, 2009 |
719 |
| Emirates NBD enters into strategic alliance with Aviva and NGI. |
|
|
Oct 20, 2009 |
447 |
| A simple tool to help assess and create customer value. |
Triplett, Ted |
|
Oct 1, 2009 |
420 |
| Innovation and industry collaboration are the keys to avoid preventable foreclosures. |
Heid, Michael J. |
|
Oct 1, 2009 |
1205 |
| A new look at B of A Home Loans: Bank of America Home Loans has forged its new identity with a focus on customer satisfaction and quality loan origination. The 2008 acquisition of Countrywide gave the bank the extensive production platform and technology edge of a former industry leader. Add to that, BofA's internal discipline and a focus on profitable origination, and you have the making of a mortgage powerhouse. |
England, Robert Stowe |
|
Oct 1, 2009 |
7180 |
| Wells Fargo & Co. |
Allen, Mike |
Brief article |
Sep 21, 2009 |
27 |
| United States: Wells Fargo & Company1 Announces New Mobile Service for Correspondent Banking Customers. |
|
|
Sep 15, 2009 |
302 |
| StanChart Jordan marks 'Customer Day'. |
|
|
Sep 6, 2009 |
167 |
| Switching intent among customers increases up to threefold when banks are acquired. |
|
Brief article |
Sep 1, 2009 |
176 |
| Small change. |
Allen, Mike |
Brief article |
Aug 24, 2009 |
65 |
| Mid-Day Minute - August 18. |
|
|
Aug 18, 2009 |
581 |
| Chase Exclusives Rewards Checking Customers with New 1% Mortgage Cash Back. |
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Aug 3, 2009 |
745 |
| If you wonder why many businesses feel abused and taken for granted by California, you don't have to look any further than the IOUs that the state sent out this month. |
Crumpley, Charles |
Brief article |
Jul 20, 2009 |
278 |
| Neuberger Berman Selects State Street to Provide Taxable Money Market Funds to Its Clients. |
|
|
Jul 9, 2009 |
500 |
| Community Bank, N.A. Invests in Future with New Customer Processing Initiative. |
|
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Jul 7, 2009 |
398 |
| Weekly Outlook for July 7- 10 AcentsA[euro]A" Finance. |
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Brief article |
Jul 7, 2009 |
126 |
| Weekly Outlook for July 6-10 AcentsA[euro]A" Finance. |
|
Brief article |
Jul 6, 2009 |
142 |
| Daily Outlook for July 2 - Finance. |
|
Brief article |
Jul 2, 2009 |
168 |
| Simple division: segmentation is an important strategic process that can be accomplished successfully by following a few basic rules. Don't waste your time doing a lot of slicing and dicing that isn't relevant to your core marketing objective. |
Compton, Tony |
|
Jul 1, 2009 |
1364 |
| The retentive power of relationship selling. |
Triplet, Ted |
|
Jul 1, 2009 |
533 |
| Lessons relearned during the recent unpleasantness. |
Motley, I. Biff |
|
Jul 1, 2009 |
558 |
| Won over: Koreatown banks cash in on immigrant customers with exchange program for Korean currency. |
Suh, Myung Hoon |
|
Jun 22, 2009 |
617 |
| A virtual necessity: hooking up all Californians with broadband access to Web must be a priority for state and local leaders. |
McPeak, Sunne Wright |
|
Jun 22, 2009 |
810 |
| NBK launches Innovative Services for its Clients through AWB. |
|
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Jun 17, 2009 |
591 |
| NBK wins Awards for Best Customer Service, Contact Centre & Project Finance in the ME 2009. |
|
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Jun 14, 2009 |
410 |
| Bankers, Meet Your Customers; An alarmingly low percentage of consumers say they have one particular employee they like to work with at their bank, according to a Gallup survey. |
Berlon, Douglas |
Survey |
Jun 4, 2009 |
1367 |
| "Banking" scores low confidence, but consumers retain faith in their 'local' bank. |
|
Brief article |
Jun 1, 2009 |
179 |
| United Bank: mobile banking is a convenience for customers, not a money-maker. |
Albro, Walt |
|
Jun 1, 2009 |
657 |
| Calculating the markup: when times are tough, bankers need to review their pricing practices to maximize the profitability of their existing customers. Here is a list of initiatives. |
Baumgarten, Jens; Bushnell, Oliver; Vidal, David |
|
Jun 1, 2009 |
1875 |
| Union Bank is holding open houses at local branches statewide to pull in small-business owners as new customers. |
Allen, Mike |
Brief article |
May 25, 2009 |
58 |
| Citizens rewards green customers. |
|
Brief article |
May 8, 2009 |
118 |
| Buffett Bullish on Wells Fargo. |
|
Brief article |
May 3, 2009 |
129 |
| Instant credit prescreen: a way to stand out from competitors? |
|
|
May 1, 2009 |
688 |
| Peeps anniversary card. |
|
Brief article |
May 1, 2009 |
98 |
| Why marketing initiatives fail: campaigns sometimes flop because we ignore the fundamentals. Here are the eight most frequent obstacles to marketing success and some suggestions for overcoming them. |
Graham, John R. |
|
May 1, 2009 |
1353 |
| Increase retention by adding value. |
Triplett, Ted |
|
May 1, 2009 |
566 |
| Technobabble. |
|
|
May 1, 2009 |
667 |
| Laptop thefts hit lenders. |
Allen, Mike |
Brief article |
Apr 20, 2009 |
303 |
| Emirates NBD woos Abu Dhabi, Al Ain residents. |
|
Brief article |
Apr 16, 2009 |
252 |
| Bank on us for customer satisfaction. |
|
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Apr 15, 2009 |
133 |
| Bank team rated tops for satisfaction. |
|
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Apr 14, 2009 |
370 |
| Reach out to customers during a time of economic uncertainty. |
|
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Apr 1, 2009 |
744 |
| Business-banking relationships under stress. |
Berg, Joel |
|
Apr 1, 2009 |
2157 |
| Banks focus on Generation Y customers. |
|
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Apr 1, 2009 |
366 |
| Wells Fargo Bank said it extended $51 billion in loans and loan commitments in January. |
Allen, Mike |
Brief article |
Mar 30, 2009 |
67 |
| Striking a balance between market's highs and lows: consistent investment strategies offer stability amid economic mayhem. |
Larson, Mark |
|
Mar 23, 2009 |
679 |
| Headhunter boils business down to wealth management; banking industry shifts focus to better serve jittery clients. |
Allen, Mike |
|
Mar 23, 2009 |
637 |
| Continued lending, good risk management not incompatible: Bernanke. |
|
Brief article |
Mar 20, 2009 |
190 |
| Where Do People Do Their Banking? You might be surprised. Here's why financial companies need to pay close attention to their customers' preferences. |
Berlon, Douglas |
Survey |
Mar 12, 2009 |
1512 |
| Darling's Review Of Offshore Regulation Is All Smoke And Mirrors. |
|
|
Mar 4, 2009 |
774 |
| Keep up the PR: when it comes to reassuring customers about your bank's safety and stability, the most effective approach is to involve all your employees in an extensive, long-term communications effort. |
Spaeth, Merrie |
|
Mar 1, 2009 |
3174 |
| Campaigns that soothe: people walking into bank lobbies today are worried less about features and fees ... and more about the security of their deposits. Here are some suggestions about how to address concerns, keep deposits and pick up relationships. |
Graves, Virginia |
Cover story |
Mar 1, 2009 |
2101 |
| Retention and attrition: getting it right ... finally! retention is better among customers who use online banking and a debit card. |
Clapp, Bruce |
|
Mar 1, 2009 |
565 |
| Is your brand synchronized with today's market trends? |
Motley, L. Biff |
Column |
Mar 1, 2009 |
569 |
| IBQ wins Best Customer Service in the Middle East for the second year running. |
|
|
Feb 23, 2009 |
474 |
| Couple hope to create Happy Guests. |
|
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Jan 28, 2009 |
164 |
| How Banks Can Save Themselves; The percentage of Americans who give bankers high marks for their honesty and ethics plunged to an all-time low in 2008. Here are some effective ways to turn that opinion around. |
Berlon, Douglas |
|
Jan 8, 2009 |
2113 |
| Citizens pays customers for reducing paper. |
|
Brief article |
Jan 2, 2009 |
279 |
| Promoting stability and security. |
Wachtel, George |
|
Jan 1, 2009 |
398 |
| Final Report Of The Review Of The Code Of Banking Practice Released 16 December 2008. |
Deitz, Alison |
Report |
Dec 19, 2008 |
579 |
| Bank Guarantees As Security Under A Lease. |
|
|
Dec 11, 2008 |
451 |
| Bank on San Francisco: welcoming all citizens into the financial mainstream: cities are well-positioned to play a catalytic role in working work with banks, community groups, and other stakeholders to build an inclusive financial system. Bank on San Francisco is one attempt to address a serious, yet solvable, social problem. |
Cisneros, Jose |
|
Dec 1, 2008 |
1694 |
| May I help you? Simple old-fashioned customer service could be your bank's fastest route to improved deposit dollar acquisition. |
Georgas, Mary Ellen |
|
Dec 1, 2008 |
1277 |
| I'll pay by debit: these days, debit cards--not checks--are increasingly driving the relationships between customers and banks. One strategy to encourage debit-card usage is to offer "instant" rewards to encourage targeted customers to utilize their card more often. |
Giltner, Bob |
|
Dec 1, 2008 |
2189 |
| Rightsizing retention. |
Clapp, Bruce |
|
Dec 1, 2008 |
555 |
| Now is the time to stay on message. |
Motley, L. Biff |
|
Dec 1, 2008 |
563 |
| Information for Citi Customers Affected by the California Wildfires. |
|
|
Nov 20, 2008 |
298 |
| On-line account-opening capability needed as more customers turn to the Web. |
|
|
Nov 1, 2008 |
581 |
| Watch out for customer attrition: customer attrition often balloons following a merger and stays elevated for an extended time. You can keep these loses under control by taking a few simple preventative steps involving the front-line personnel of the merged institution. |
Babcock, Walter E., Jr. |
Cover story |
Nov 1, 2008 |
1748 |
| Home loan modifications draw interest: changes could bring stability. |
Clough, Richard |
|
Oct 27, 2008 |
968 |
| Security Savings Bank Receives Outstanding Customer Satisfaction Score. |
|
|
Oct 16, 2008 |
437 |
| Important Considerations For Companies Holding Deposits In Escrow Or Trust Accounts. |
Lane, Patricia |
|
Oct 15, 2008 |
453 |
| Focus On Financial Services - Fall 2008. |
|
|
Oct 15, 2008 |
2156 |
| JP Morgan Chase and WaMu said customers can withdraw funds or check balances from the combined banks' 14,000 ATMs without fees. |
Allen, Mike |
Brief article |
Oct 13, 2008 |
40 |
| We had a great time! The most effective way to show gratitude to customers through a social function to organize one that both reinforces the bank's brand and remains highly memorable to participants. |
Marlin, Brenda |
|
Oct 1, 2008 |
1986 |
| Put a smile on stockholders' faces: think of investor relations as a category of customer relations. A good practice is to segment stockholders and develop targeted communications for each group. |
Hanley, Claude A., Jr. |
|
Oct 1, 2008 |
1540 |
| 'Relevance' matters for retention. |
Clapp, Bruce |
|
Oct 1, 2008 |
571 |
| In times like these, it's back to the basics. |
Motley, L. Biff |
|
Oct 1, 2008 |
615 |
| Nedal Ameen: All efforts exerted to make placement a success in 3rd license. |
|
|
Sep 1, 2008 |
376 |
| Islamic Banking Means Western Opportunity; Muslims have particular banking needs -- and few venues to fulfill them. |
Islam, Nurul |
|
Aug 14, 2008 |
1000 |
| How Banks Can Rebuild Customer Confidence; Lack of confidence hurts revenue. But with the right steps, the financial services industry can get it back. |
Robison, Jennifer |
|
Aug 14, 2008 |
2198 |
| OFT Puts Pressure On UK Current Account Providers. |
|
|
Jul 21, 2008 |
575 |
| F&M Bank Gold Crest customer program. |
|
|
Jul 1, 2008 |
112 |
| Getting ahead of attrition risk. |
Clapp, Bruce |
|
Jul 1, 2008 |
556 |
| Customer satisfaction: at a crossroad. |
Motley, L. Biff |
|
Jul 1, 2008 |
579 |
| Determinants of performance in retail banking: perspectives of customer satisfaction and relationship marketing. |
Jham, Vimi; Khan, Kaleem Mohd |
|
Jul 1, 2008 |
3012 |
| WaMu Turns Up the Volume on WaMu LIVE!(TM) Entertainment Program to Reward Customers. |
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Jun 27, 2008 |
612 |
| Good on you, St.George. |
|
|
Jun 15, 2008 |
376 |
| St.George: "Good with People, Good with Money". |
|
Brief article |
Jun 15, 2008 |
257 |
| Face time: David Rainer, CEO of California United Bank, likes the customer focus of independent banking. |
Deacon, Mitch |
Interview |
Jun 2, 2008 |
1875 |
| On-boarding works with small-business customers as well. |
|
Brief article |
Jun 1, 2008 |
165 |
| Loss of customers, CEOs and trust: time to get real. |
Hall, Robert |
|
Jun 1, 2008 |
849 |
| Customer satisfaction in Indian banking: a case of Yamuna Nagar District in Haryana. |
Kumar, Raj |
Report |
Jan 1, 2008 |
5941 |
| Consumers alter their behavior when faced with higher ATM surcharges. |
|
Brief article |
Jan 1, 2008 |
190 |
| Getting inside the customer's head: you can get closer to your customers--learning what there thinking and what they want next--through the judicious use of citizen advisory councils. |
Dorfman, Rich |
|
Jan 1, 2008 |
1874 |
| Bank charges: a hard pill to swallow for pharma: bank charges cost the pharma industry hundreds of thousands of pounds a year and UK pharmaceutical companies are spending half a million pounds to recover missing funds, so Peter Burridge Managing Director of foreign exchange experts Travelex, says. |
Burridge, Peter |
Guest editorial |
Jan 1, 2008 |
316 |
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