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Articles

Title	Author	Type	Date	Words
How to keep hold of your customers.			Nov 30, 2009	357
Banks must regain customers' trust.			Nov 26, 2009	154
Admit it: the customer is sometimes plain wrong.			Nov 24, 2009	190
United States: IBM launches cloud computing internally, sells architecture externally.			Nov 18, 2009	283
Jafza introduces new online services on Dubai Trade portal for greater customer convenience.			Nov 16, 2009	277
Frost & Sullivan Mobilizes Leading Customer Care Event.			Nov 10, 2009	654
United States: IBM to Power LHS s Customer Care and Billing Solution.			Nov 5, 2009	295
united States : Spacelabs Healthcare Expands Customer Coverage in the United States with Experienced Manufacturer`s Representative Organizations.			Nov 4, 2009	291
LHS releases customer care and billing solution on IBM Power Systems.			Nov 4, 2009	199
Spacelabs Healthcare Expands Customer Coverage in the United States with Experienced Manufacturer's Representative Organizations.			Nov 2, 2009	456
Research and Markets: Business Trends: Understanding Your Healthcare Customer 2009.			Oct 29, 2009	226
Research and Markets: Business Trends: Understanding Utilities Technology, 2009 (Customer Focus).			Oct 29, 2009	226
Swinton told to pay back customers; In brief.			Oct 29, 2009	113
Swinton to refund 350,000 customers; ECONOMY TODAY: FINANCE.			Oct 29, 2009	110
United Kingdom's Most Popular Property Website Uses Vovici to Increase Customer Retention.			Oct 27, 2009	633
DIRECTV Latin America Taps Irdeto to Help Grow Customer Base and Drive Revenue in Chile.		Company overview	Oct 22, 2009	824
Insight Direct Signs 263 New Customers to Power Third-Quarter.			Oct 14, 2009	585
KFH-Bahrain in customer care push.			Oct 11, 2009	309
Council awarded top marks.			Oct 10, 2009	123
APAC Customer Services to Present at William Blair Emerging Growth Stock Conference on Oct. 6, 2009.		Conference news	Oct 5, 2009	186
WorkForce Software Changes the Impact of Workforce Management Solutions on Profitability, and Employee and Customer Retention.			Oct 1, 2009	710
Do you have a sales prevention department in your company? Part I.	Tehrani, Nadji		Oct 1, 2009	856
Research and Markets: Customer Retention in Wealth Management 2009.			Sep 17, 2009	229
Charter Joins Customers' Conversations, Integrating Social Media into Customer Care.			Sep 17, 2009	716
Speech Analytics Turns Every Customer Interaction into Actionable Feedback.			Sep 17, 2009	542
Actuate to Host Customer Days in 5 Cities Internationally.			Sep 16, 2009	780
Global Media Company Selects Sitel to Provide Customer Care.			Sep 15, 2009	241
myCIGNA.com Ranks #1 in Customer Intimacy on 2009 InformationWeek 500.			Sep 15, 2009	889
AIB admits charge error two years on.			Sep 12, 2009	539
United States: Software supports Sage contact/customer management system.			Sep 12, 2009	89
Thunderhead and NEPS Partner to Help Organizations Modernize Customer Communications.			Sep 9, 2009	681
Composite Software Customers to Discuss Data Integration for SaaS and Cloud Computing.			Sep 8, 2009	615
Amazon.com Customers to Pick the Best Magazine Cover of the Year.			Sep 2, 2009	743
Opies Grade A SAI Global/EFSIS.			Sep 1, 2009	117
United States: Nortel Spotlights Easy-To-Use Applications for Enhancing Customer Contact.			Aug 26, 2009	254
United States : Mayer Electric Selects WebSpan Integration Platform to Enhance Customer Experience.			Aug 25, 2009	282
Renno launches customer retention program.			Aug 22, 2009	237
SPEAKER ALERT: Upcoming Contact Center Sessions to Highlight the Power of Workforce Optimization Through Customer Centricity in Changing Times.			Aug 19, 2009	1068
United States : Myriad Delivers Services Platform for Customer Service to T-Mobile.			Aug 18, 2009	302
Ifbyphone's Voice Broadcasting Service Helps Two Franchise Businesses Save Almost $1,000 Per Month and Improve Customer Care.			Aug 18, 2009	553
Honesty is the best policy.	Bourque, Ron		Aug 14, 2009	768
HumanSigma Rule #3; The employee-customer encounter must be measured and managed locally.	Ott, Bryant		Aug 11, 2009	1303
Summer school's customer focus.			Aug 11, 2009	88
PTCL renewing processes and infrastructure to ensure customers satisfaction: Sikandar Naqi.			Aug 7, 2009	250
United States : Newcastle Building Selects Nortel for Customer Service.			Aug 4, 2009	418
UAE customers trust feedback of online community.			Jul 30, 2009	454
Customers pick draw winners.			Jul 28, 2009	527
Customer comes first; YourSay.			Jul 23, 2009	135
Rite Aid and the American Dental Association Help Customers Learn about Oral Care with Free Guide and Online Info.			Jul 22, 2009	590
Qtel reaches two millionth customer milestone.			Jul 20, 2009	379
Qtel hits 2 millionth customer milestone.			Jul 20, 2009	256
Why treat customers with contempt?			Jul 13, 2009	489
United States: Serena Software Woos Borland Customers with ALM Migration Program.			Jul 8, 2009	315
Micro Focus Confirms Top 10 Global Financial Institutions as Customers.			Jul 7, 2009	494
Al Manzil hotel receives global customer vote of excellence.			Jul 6, 2009	538
Mercator Customer Care Centre scoops prestigious industry award.			Jul 6, 2009	364
Making The Most Of Your RFP Process - Part II.			Jul 6, 2009	823
SERVICE WAS A DOUBLE FAULT; Spice is right but customer care not so hot.			Jul 3, 2009	784
Don't cut customer outreach in a recession.	Tehrani, Rich	Brief article	Jul 1, 2009	246
Canon Middle East embraces IVR technology to enhance customer care service capabilities.			Jun 30, 2009	240
Service brings reward; Workshop team wins company's top prize for outstanding customer care.			Jun 25, 2009	271
Contactual and CallTower Join to Provide Hosted Communications, within Customers' Walls and to Customers.			Jun 23, 2009	491
United States: New Verizon Business Web Center Voice Service Answers the Call for More Customer Communications Options.			Jun 23, 2009	459
Complaint Cell established to facilitate customers: PEPCO.			Jun 10, 2009	92
Thunderhead and Guidewire Partner to Optimize Customer Communications for Insurance Carriers.			Jun 9, 2009	615
Hawaiian Telcom Urges Customers to be Vigilant and Protect Their Personal Information From Fraud.			Jun 9, 2009	539
Fine is cancelled but KFC 'still get the chop' Customer left fuming.			Jun 5, 2009	444
Vuze / Magid Survey Reveals Peer-to-Peer Users Are Hollywood's Best Customers.			Jun 3, 2009	568
Treat your customer as your guest.	Ong, Johnson		Jun 1, 2009	656
Show them your strength.	Libby, Bill		Jun 1, 2009	776
EnSite Incorporated Extends Agreement with the School Project for Utility Rate Reduction ("SPURR") for Customer Care and Billing.			Jun 1, 2009	467
The organization-customer interface.	McCauley, Cindy; Kates, Amy		Jun 1, 2009	596
ROP to be given lessons in customer care.			May 31, 2009	443
Deyaar ties up with leading banks to offer customers viable financing options.			May 31, 2009	406
United States :COM Selects Amdocs for Customer Management; Upgrades Billing Systems to Support Future Growth.		Company overview	May 23, 2009	339
Colorado Springs Utilities' Customers No Longer in the Dark when the Lights Go Out, Thanks to GE Smart Grid Technologies.			May 21, 2009	567
USADATA Brings New Customers into Focus for Photographers.			May 21, 2009	269
Thunderhead Introduces Analytics and Collaboration Tools with New Release of Customer Communications Management Solution.			May 18, 2009	635
PTCL resolves its "Customers care first" endeavours to transform it into world class Telecom Company.			May 17, 2009	320
PTCL resolves its "Customers care first" endeavours to transform it into world class Telecom Company.			May 16, 2009	320
Win More Wallet Share: How Better Customer Contact Equals Better Collections - A Webinar for the Utilities Industry.			May 12, 2009	117
United States: 8e6 Technologies Continues Record Financial Growth and Industry-Leading Customer Retention and Acquisition in 2006.			May 12, 2009	479
Bruegger's, Green Mountain Coffee and TransFair USA To Give MBTA Customers Free Fair Trade Certified[TM] Coffee During National Transportation Week Wednesday, May 13.			May 7, 2009	796
Florida Commerce Credit Union.			May 6, 2009	122
Identity Theft Resolution Services Provided by Identity Theft 911 to Community National Bank & Trust of Texas Customers.			May 5, 2009	198
Iverify CONNECTS Customers with Protection, Information and Communication.			Apr 30, 2009	515
Admiral Group Selects Thunderhead NOW to Streamline its Customer Communications.		Company overview	Apr 30, 2009	766
Carrefour Opts for a 360-Degree View of Customers Delivered on Teradata Active Enterprise Data Warehouse.			Apr 27, 2009	791
Don't rob customers; You Say.			Apr 21, 2009	98
Office Depot to Help Customers Take Care of Business with Free Resume Copies and Faxing at Its Retail Stores.			Apr 20, 2009	355
Travel firm staff hopeful; Customers advised to contact ATOL.			Apr 18, 2009	775
United States: Chesterton eyes proposed hospital as a sewage treatment customer.			Apr 15, 2009	389
Sitel Executive to Moderate Discussion about Increasing Customer Loyalty in the Contact Center.			Apr 14, 2009	227
AMA Houston Presents: "How Re-Marketing Will Increase Customer Satisfaction and Your Bottom Line".			Apr 14, 2009	224
Major New Release of Nexant RevenueManager[TM] Expands Billing and Customer Care Features for Energy and Gas Markets.			Apr 13, 2009	311
Keeping it simple: building business by treating personal lines customers right.	Fridley, Andrea		Apr 1, 2009	1149
Customers trust Lewis Hamilton most when it comes to choosing products.			Mar 20, 2009	129
Conference prepares your facility for flu season.		Conference news	Oct 1, 2004	283
Sources for on-line CME courses.			Aug 1, 1999	402
Teach staff, customers what customers really want.			Mar 1, 1999	1357