| Title |
Author |
Type |
Date |
Words |
| Best Western Introduces New Cleaning Technologies For Hotels. |
|
|
May 31, 2012 |
1124 |
| Constant Contact Announces the Addition of Liberty Tax, One of the Nation's Fastest Growing Retail Tax Preparers, to its Franchise Partner Program. |
|
|
May 31, 2012 |
1152 |
| New integrated website launched by IAG Cargo. |
|
Website overview |
May 28, 2012 |
148 |
| Carl Hogan GM Offers Online Parts and Accessory Orders for Customers. |
|
|
May 27, 2012 |
271 |
| Top du official to deal with customer complaints. |
|
|
May 27, 2012 |
288 |
| United Arab Emirates : Taking customer to the next level: du customers now have a direct escalation channel to the Chief Commercial Officer. |
|
|
May 25, 2012 |
381 |
| Ford, Microsoft Tout Focus Electric Technologies as the Future of More Affordable, Efficient Transportation. |
|
|
May 24, 2012 |
1030 |
| Moxie Software Announces New Functionality Designed for Highly Regulated Industries. |
|
|
May 23, 2012 |
709 |
| Eco dealer is on awards shortlist. |
|
|
May 22, 2012 |
374 |
| Phone operator praised for engaging customer. |
|
|
May 22, 2012 |
157 |
| LiveOps to Showcase Facebook Support and Expanded Salesforce.com Integration at Cloudforce London. |
|
Company overview |
May 22, 2012 |
617 |
| PlumChoice Awarded Patent for Unique Search Method to Enhance Customer Experience. |
|
|
May 22, 2012 |
778 |
| Three steps to keep deep discounting at retail from alienating your best customers and murdering your brand. |
|
|
May 22, 2012 |
513 |
| New Book from Constant Contact CEO Gail F. Goodman Helps Small Businesses Navigate Engagement Marketing to Create and Grow Customer Relationships. |
|
|
May 21, 2012 |
1075 |
| Brand Identity for MXenergy Will Change to Constellation Beginning June 1. |
|
|
May 21, 2012 |
420 |
| GlobeCast Selects Irdeto Broadband Solutions to Launch MyGlobeTV. |
|
|
May 21, 2012 |
781 |
| Cross-selling takes customer care programs from costly to profitable. |
|
|
May 20, 2012 |
606 |
| CoLoCSX Partners with StraTech to Provide Managed Services. |
|
|
May 18, 2012 |
542 |
| CSG International Predicts Characteristics of the Future Cable Customer. |
|
|
May 17, 2012 |
994 |
| Top-Performing Organizations Increasing Efforts to Get Closer to Customers. |
|
|
May 16, 2012 |
558 |
| Your Sky-high fees are driving live sport from pubs; Fed-up customers petition for 'fairer' deal. |
|
|
May 16, 2012 |
470 |
| South Sudan sets up new investment centre. |
|
|
May 15, 2012 |
564 |
| Oman : Omantel Urges Subscribers to Check Int l Roaming Rates Before Travel. |
|
|
May 14, 2012 |
457 |
| Customer satisfaction survey gives another boost to Freightquote.com's Net Promoter score. |
|
|
May 14, 2012 |
465 |
| Potentia Energy Recognized as the Youngest Electricity Company to Repeat as Better Business Bureau Winner of Distinction Award Recipient. |
|
|
May 10, 2012 |
562 |
| Cimex Exterminating Now Offers Financing Program. |
|
|
May 10, 2012 |
477 |
| Ronald L. Morse, DDS, PC Wins Second Consecutive Talk of the Town Customer Satisfaction Award. |
|
|
May 9, 2012 |
536 |
| New Jersey American Water to Begin New Treatment Process in Monmouth & Ocean Counties. |
|
|
May 9, 2012 |
581 |
| Toyota recalls 13,380 Fortuner vehicles. |
|
|
May 8, 2012 |
253 |
| Sitel's New Customer Care Center to Create 500 Jobs in Florida. |
|
|
May 7, 2012 |
365 |
| Thousands of Toyotas are back in the garage in UAE. |
|
|
May 7, 2012 |
219 |
| Brookstone Announces Automatic Free Shipping On Orders Over $99 In Time For Mother's Day. |
|
|
May 7, 2012 |
452 |
| UK watchdog warns banks on customer treatment. |
|
|
May 5, 2012 |
304 |
| Mark Hurd: Oracle's only objective is to help customers. |
|
|
May 3, 2012 |
738 |
| Advanced Meters Allow Oncor to Respond to Outages Before Customers Contact Us. |
|
|
May 3, 2012 |
677 |
| C3/CustomerContactChannels Partners with Social Dynamx for Social Media Customer Care Needs. |
|
|
May 2, 2012 |
682 |
| Inks. |
|
|
May 1, 2012 |
349 |
| One answer to retention is right in front of you. |
Triplett, Ted |
|
May 1, 2012 |
573 |
| PHARMACIST SUSPENDED FOR POSING AS SATISFIED CUSTOMER. |
|
|
May 1, 2012 |
431 |
| GE Energy Launches Electric Odyssey Tour -- Bringing Technology Directly to North American Customers. |
|
|
May 1, 2012 |
642 |
| Uncle Wok Wins 2012 Talk of the Town Customer Satisfaction Award. |
|
|
Apr 30, 2012 |
426 |
| Natwest's customer care; Yousay IN YOUR OPINION... |
|
|
Apr 23, 2012 |
358 |
| Sorry sir - customer service is not included. |
|
|
Apr 21, 2012 |
334 |
| ITQAN receives Stevie award. |
|
|
Apr 19, 2012 |
377 |
| Sage North America releases new mobile and e-marketing functionality for Sage ACT! Contact and Customer Management. |
|
|
Apr 19, 2012 |
228 |
| Transera CEO to Speak on Adaptive Customer Engagement at Contact Center Conference Expo 2012. |
|
Conference news |
Apr 18, 2012 |
427 |
| Pitney Bowes Unveils Game Changing Multichannel Customer Communication Suite. |
|
|
Apr 18, 2012 |
535 |
| Oberweis Dairy Ups Customer Retention 35 Percent Using SAS[R] Analytics. |
|
|
Apr 18, 2012 |
611 |
| The Industry's Leading Supply Chain Customer Event, JDA FOCUS 2012, to Feature More Than 250 Content-Rich Sessions, Workshops and Special Interest Group Meetings. |
|
Conference news |
Apr 17, 2012 |
1256 |
| Frost & Sullivan: Understanding Social Media Strategies Impacting Today's Contact Centers. |
|
|
Apr 16, 2012 |
725 |
| Sitel Expands New Mexico Operation for Third Time. |
|
|
Apr 11, 2012 |
589 |
| Scantron+Critical Mail[TM] Offers Complete Solution for Fast, Lower Cost, Trackable Customer Communications. |
|
|
Apr 10, 2012 |
660 |
| Fresh & Easy Brings Back Popular Design-A-Bag Contest. |
|
|
Apr 10, 2012 |
680 |
| customer care. Ince calls on Wolves to give him the job as boss. |
|
|
Apr 7, 2012 |
148 |
| Jacksons Fencing Improve Customer Retention with Postcode Anywhere. |
|
|
Apr 5, 2012 |
448 |
| Don't Lose Contact with Your Customers as They Move. |
|
|
Apr 5, 2012 |
535 |
| ARAG Does It Again! |
|
|
Apr 5, 2012 |
428 |
| ALI Solutions Announces Frost & Sullivan Research on Enterprise Contact Management in Today's Multi-Channel World. |
|
|
Apr 3, 2012 |
444 |
| FSSI Partners with Shaw Systems to Provide Print and Electronic Customer Communications. |
|
|
Apr 2, 2012 |
300 |
| Holtzman Home Improvement Wins 2012 Talk of the Town Customer Satisfaction Award. |
|
|
Apr 2, 2012 |
574 |
| Amazon.com Customers to Pick the Best Magazine Cover of the Year. |
|
|
Apr 2, 2012 |
1174 |
| New Jersey American Water to Resume Treating Water with Chloramine. |
|
|
Apr 2, 2012 |
347 |
| Duravit in full flow. |
|
Interview |
Apr 1, 2012 |
919 |
| American Shipping & Logistics Group. |
|
|
Apr 1, 2012 |
394 |
| MCR, LLC. |
|
|
Apr 1, 2012 |
118 |
| The Library and customer care. |
Rundles, Jeff |
|
Apr 1, 2012 |
654 |
| Relate this to customers. |
Ayoob, Massad |
|
Apr 1, 2012 |
129 |
| Avatars, training bring new twist to outsourced call center solutions. |
Bernier, Paula |
|
Apr 1, 2012 |
359 |
| The proof is in the packaging: proper packaging procedures can protect the safety of your consumers, subsequently preserving your brand's reputation. |
Mayberry, Jonnatha |
|
Apr 1, 2012 |
1151 |
| Best practice in customer management. |
|
|
Mar 31, 2012 |
1061 |
| Camera store framed for good customer care. |
|
|
Mar 29, 2012 |
121 |
| Giving a worldwide service to customers. |
|
|
Mar 29, 2012 |
412 |
| Pitney Bowes Presence at National Postal Forum to Highlight Integration of Physical and Digital Customer Communications. |
|
|
Mar 27, 2012 |
807 |
| Pennsylvania Extends LIHEAP Deadline: Low-Income PECO Customers Have More Time to Get Help Paying Their Energy Bills. |
|
|
Mar 27, 2012 |
867 |
| 40 YEARS OF CAR FUN; ; GREEN MONKEY COACH WORKS OWNER INTO SPEED, RESTORATION AND CONSUMER EDUCATION. |
|
|
Mar 27, 2012 |
622 |
| Calabrio Advanced Recording Applications Selected for Cisco's SolutionsPlus Program. |
|
|
Mar 22, 2012 |
650 |
| Office Depot Wins Multiple Stevie[R] Awards for Sales & Customer ServiceSM. |
|
|
Mar 19, 2012 |
666 |
| Prairie States Enterprises Adds Senior Health Care Executive To Lead Sales to Self-Insured Organizations. |
|
Company overview |
Mar 19, 2012 |
552 |
| Argos steps in when bed bolts do a bunk. |
|
|
Mar 18, 2012 |
120 |
| Talk of the Town Awards Honors ETP Heating & Cooling, Inc. for Excellent Customer Service. |
|
|
Mar 16, 2012 |
599 |
| GE Lighting CEO Credits Customer Focus and Innovation for Seventh Consecutive ENERGY STAR[R] Sustained Excellence Award. |
|
|
Mar 16, 2012 |
512 |
| Broadview Networks Wins Stevie[R] Award for Innovation in Customer Service. |
|
|
Mar 15, 2012 |
635 |
| QATAR : Vodafone to Implement Major IT System Upgrades. |
|
|
Mar 15, 2012 |
176 |
| Envision Wins Bronze Stevie[R] Award in 2012 Stevie Awards for Sales and Customer ServiceSM. |
|
Company overview |
Mar 14, 2012 |
819 |
| Cognera Corporation to Discuss Growing Need for Utility Managed Service Solutions at MDM America 2012. |
|
|
Mar 12, 2012 |
393 |
| Bunk's back together after bolts from blue; TRICKS of the TRADE. |
|
|
Mar 11, 2012 |
146 |
| Dubai Bank, Dubai First honoured at International Business Awards. |
|
|
Mar 11, 2012 |
268 |
| COFFEE CUSTOMERS TO GET STAR TREATMENT; your money. |
|
|
Mar 10, 2012 |
250 |
| Talk of the Town Awards Honors Lemus Construction, Inc. for Excellent Customer Satisfaction. |
|
|
Mar 10, 2012 |
603 |
| Customer Insight Group Releases Social Media Infographs. |
|
|
Mar 9, 2012 |
412 |
| Elaine Buxton a Preliminary Judge for 2012 Stevie Awards in Sales & Customer Service. |
|
|
Mar 8, 2012 |
408 |
| PFSweb Relocating Dallas Area Customer Call Center to Renaissance Tower in Downtown Dallas. |
|
|
Mar 6, 2012 |
626 |
| Former Genesys CEO Launches Initiative to Reinvent Delivery of Multi-Lingual Call Center Services. |
|
|
Mar 6, 2012 |
459 |
| Pitney Bowes to Host Document Messaging Technologies Customer Event at Global Technology Center. |
|
|
Mar 5, 2012 |
717 |
| AllClear ID Walks Home with Five Stevies During 6Th Annual Stevie[R] Awards for Sales & Customer Service[TM]. |
|
|
Mar 5, 2012 |
641 |
| Adoption of Holistic Approach to Customer Service in the Middle East Insurance Industry is Vital for Growth. |
|
|
Mar 4, 2012 |
1044 |
| Customer Collaboration Contributes to Exceptional 2011 Success for Viewpoint Construction Software. |
|
|
Mar 1, 2012 |
646 |
| Using 'social prospecting' to grow customer relationships: bank marketers can strengthen customer relationships and expand cross-selling by borrowing a technique widely used by financial advisers: sponsoring customer appreciation and referral events. |
Cates, Bill |
|
Mar 1, 2012 |
1323 |
| Perceptions of Pakistani users about library service quality: libqual comments. |
Rehman, Shafiq Ur |
|
Mar 1, 2012 |
5563 |
| innoPath's SaaS-Based activeCare2 Extends Over-the-Air Mobile Care to Smart Devices. |
|
|
Feb 27, 2012 |
562 |
| Carrier IQ Enables Mobile Operators to Deliver The First Ever Quality of Experience Consumer Dashboard. |
|
|
Feb 27, 2012 |
560 |
| Customer Relationship Metrics Launches Social Media Business Intelligence Offering. |
|
|
Feb 27, 2012 |
441 |
| TriNovus and Verafin Partner to Deliver Combined Fraud Detection and AML Software Solution to Financial Institutions. |
|
|
Feb 22, 2012 |
655 |
| 624 Million Utility Customers Worldwide Will Use Social Media to Engage with Their Utilities by 2017, According to Pike Research. |
|
|
Feb 20, 2012 |
598 |
| Company Watch - JetBlue Airways. |
|
|
Feb 20, 2012 |
1535 |
| Whisper it! Monty is HorseWorld patron; RACING PEOPLE Focus on those at the heart of the action. |
|
|
Feb 19, 2012 |
226 |
| New Batelco data scheme. |
|
|
Feb 19, 2012 |
180 |
| Start Up is Opening Thirty Cafes Using Crowdfunding. Letting Customers Vote on How the Cafes Are Run.. |
|
|
Feb 16, 2012 |
743 |
| American Airlines makes organisational changes to strengthen customer focus. |
|
|
Feb 16, 2012 |
168 |
| American Airlines makes organisational changes to strengthen customer focus. |
|
|
Feb 16, 2012 |
167 |
| SpeechCycle Announces SmartCare Mobile 2.0. |
|
|
Feb 16, 2012 |
556 |
| FARR and AWAY; We find missing solar power boss who left customers boiling. |
|
|
Feb 12, 2012 |
363 |
| Leading Performance Apparel Manufacturer Selects inContact to Power Corporate Growth. |
|
|
Feb 9, 2012 |
776 |
| OMAN : First Oman Customer Care Conference 2012 will be held in Muscat. |
|
Conference news |
Feb 7, 2012 |
185 |
| Oman Customer Care meet to promote innovative tech. |
|
|
Feb 5, 2012 |
206 |
| OMAN : Oman Customer Care Conference from Feb 27. |
|
|
Feb 4, 2012 |
261 |
| 1st Oman Customer Care Conference 2012. |
|
Conference news |
Feb 3, 2012 |
284 |
| Motorists cut off as park by phone service switches over. |
|
|
Feb 2, 2012 |
811 |
| Evonik Consumer Specialties. |
|
|
Feb 1, 2012 |
685 |
| MPi Unveils EDGE WorldClassfaE PORTAL at NADA 2012; The Ultimate Service Selling & Customer Retention Tool for Auto Dealerships. |
|
|
Jan 30, 2012 |
1004 |
| ES3(TM) and Pace Announce Strategic Partnership to Deliver Smart, Integrated Customer Care TV apps in 2012. |
|
|
Jan 25, 2012 |
511 |
| UK Customers are Fifth Happiest in World; Second Happiest in Europe. |
|
|
Jan 25, 2012 |
716 |
| PTCL awards its Top Agent of Karachi Contact Centre. |
|
|
Jan 19, 2012 |
179 |
| Kublai Khan Crazy Mongolian Stir Fry Earns Consecutive Talk of the Town Customer Satisfaction Awards. |
|
|
Jan 18, 2012 |
655 |
| RS Components Launches Industry-first app for its Branch Network. |
|
|
Jan 16, 2012 |
721 |
| Angry gas customers blast staff. |
|
|
Jan 15, 2012 |
170 |
| EAC official attacked at home by angry customer and cohorts. |
|
|
Jan 13, 2012 |
294 |
| Don't Wait Until it's Too Late: Winterproofing Your Bathroom With Gainsborough Showers is More Affordable Than you Think. |
|
|
Jan 13, 2012 |
456 |
| CAA warns UK government that without an customer focussed aviation policy UK air passengers will suffer. |
|
|
Jan 11, 2012 |
134 |
| CAA warns UK government that without an customer focussed aviation policy UK air passengers will suffer. |
|
|
Jan 11, 2012 |
144 |
| SP Data Promotes Brian Cato to President of Canadian Operations. |
|
Company overview |
Jan 10, 2012 |
401 |
| Customers care. |
Clabough, Raven |
|
Jan 9, 2012 |
312 |
| Personalised customer care service launched at Paris-Charles de Gaulle by Air France. |
|
|
Jan 4, 2012 |
154 |
| Personalised customer care service launched at Paris-Charles de Gaulle by Air France. |
|
|
Jan 4, 2012 |
153 |
| PTCL awards its Top Agent of Karachi Contact Center. |
|
|
Jan 4, 2012 |
162 |
| Customers give seal of approval to car dealer. |
|
|
Jan 2, 2012 |
165 |
| Messaging through the madness of the storm. |
|
|
Jan 1, 2012 |
697 |
| Customers pleased with independent agency offerings. |
|
|
Dec 31, 2011 |
170 |
| Individual PO box bundles mark shift in Emirates Post strategy. |
|
|
Dec 31, 2011 |
662 |
| Tiare Lani Coffee, Inc. Honored with Second Consecutive Talk of the Town Award. |
|
|
Dec 20, 2011 |
739 |
| TravelCenters of America Invites Customers to Vote for Best TA & Petro Restaurants and Servers. |
|
|
Dec 20, 2011 |
452 |
| Zhejiang Mobile Benefits from Use of Impact 360 Speech Analytics Solution from Verint. |
|
|
Dec 19, 2011 |
1022 |
| Panasonic opens green service centre in Jeddah. |
|
|
Dec 14, 2011 |
209 |
| Virginia Commerce Bank Answers the Call with Recent Opening of Customer Care Center. |
|
|
Dec 9, 2011 |
376 |
| Giordano goes back
to the shop floor. |
|
|
Dec 9, 2011 |
435 |
| Drishti and Africcs Partner to Present Ameyo to the Markets of Zimbabwe. |
|
|
Dec 7, 2011 |
444 |
| Large Beauty & Health Retailer Partners with Alpine Access for Comprehensive Customer Care Services during Holiday Season and Year Round. |
|
|
Dec 6, 2011 |
731 |
| Cell Signaling Technology, Inc. wins Life Science Industry Awards in "Best Performing Antibodies" and "Best Breakthrough Products Cancer Research" Categories. |
|
|
Dec 5, 2011 |
562 |
| Utilities gain with focused customer communications. |
Lewis, Chris |
|
Dec 1, 2011 |
1167 |
| Where art, science, and customer focus meet. |
Callari, James J. |
Company overview |
Dec 1, 2011 |
1504 |
| Silver Spring Networks Receives 2011 Smart Grid Excellence Award for Customer Engagement Solution CustomerIQ[TM]. |
|
|
Nov 30, 2011 |
777 |
| Nordson Corporation Announces Election of James E. DeVries to Corporate Vice President. |
|
|
Nov 30, 2011 |
603 |
| Adapt Telephony Services Captures Eighth Consecutive Interactive Intelligence Conquest Award. |
|
|
Nov 29, 2011 |
540 |
| Jamba Juice and JetBlue Airways Surprise Lucky Customers at New York's JFK Airport. |
|
|
Nov 22, 2011 |
745 |
| Calabrio Wins Software Award at the 2011 Teknes. |
|
|
Nov 21, 2011 |
725 |
| Tihar jail inmates' products woo customers at trade fair. |
|
|
Nov 18, 2011 |
320 |
| Audi Earns J.D. Power and Associates 2011 Call Center Certification. |
|
|
Nov 18, 2011 |
626 |
| The Chimera of Customer Satisfaction in the Utility Sector: EcoPinion Consumer Survey Points to Nuances and Need for Alternative Customer Metrics. |
|
|
Nov 17, 2011 |
381 |
| Gilt Groupe Drives Marketing ROI and Sales With SAS[R] Analytics. |
|
|
Nov 17, 2011 |
531 |
| Sabio Opens Singapore Service Hub to Strengthen Support for International Contact Centre Customers Across Asia Pacific Region. |
|
|
Nov 16, 2011 |
470 |
| Make best use of December. |
|
|
Nov 14, 2011 |
414 |
| Power to the People: Sears.com's New 'People's Pick' Feature Lets Customers Vote Online, Choose Which Items Go On Sale. |
|
|
Nov 10, 2011 |
1000 |
| Georgia Power's Refrigerator Recycling Program Helps Customers Save Money and Energy. |
|
|
Nov 10, 2011 |
458 |
| CME Group Provides Update on Customer Account Verification Process in Conjunction With Bulk Transfers of MF Global Accounts. |
|
|
Nov 9, 2011 |
741 |
| Customers Are Shouting, But Is Anyone Listening? |
|
|
Nov 8, 2011 |
1386 |
| Peter Shea Joins Sitel Board of Directors. |
|
|
Nov 4, 2011 |
306 |
| Great Car Financing and Auto Loans Available Are at Mitchell Mazda Near Dothan. |
|
|
Nov 3, 2011 |
430 |
| Sitel Adds 125 Work-at-Home Positions throughout Omaha, Nebraska. |
|
|
Nov 2, 2011 |
448 |
| Checking out the future: in a world of change, customer focus is the constant. |
Weir, Tom |
|
Nov 1, 2011 |
584 |
| Breaking business boundaries with virtual contact center efficiency. |
|
|
Nov 1, 2011 |
693 |
| Home agents: the big game changer. |
Rowan, Michele |
|
Nov 1, 2011 |
767 |
| Aiseesoft Brings Customers Special Halloween Treats -- 20% OFF Coupon Code. |
|
|
Oct 31, 2011 |
550 |
| renna announces low international call rates. |
|
|
Oct 27, 2011 |
415 |
| French Toast and GSI Commerce Extend Ecommerce Agreement to 2017. |
|
Company overview |
Oct 27, 2011 |
589 |
| ICMI Announces the Launch of Call Center Buyer's Guide - The Industry's Most Comprehensive Online Resource. |
|
Buyers guide |
Oct 27, 2011 |
923 |
| LiveLOOK and Conversive Announce Co Browse and Chat Integration. |
|
|
Oct 26, 2011 |
397 |
| NexxLinx Customer Retention Results Applauded. |
|
|
Oct 26, 2011 |
368 |
| Sitel Adding 150 Positions to Augusta, GA Customer Care Call Center. |
|
|
Oct 26, 2011 |
346 |
| VMware CEO Maritz warns customers to be prepared for licensing changes. |
|
|
Oct 23, 2011 |
337 |
| Companiesandmarkets.com: North American Hosted Contact Center Markets. |
|
|
Oct 21, 2011 |
400 |
| Interactions Corporation Selects David Parkinson to Fill New COO Position. |
|
|
Oct 21, 2011 |
485 |
| President of Colombia Dedicates Convergys Contact Center. |
|
Company overview |
Oct 20, 2011 |
717 |
| Research and Markets: Customer Experience in the Connected World - Realising the Connection between Customer Experience and Profitability. |
|
|
Oct 20, 2011 |
452 |
| SEHA launches new range of customer services. |
|
|
Oct 19, 2011 |
235 |
| Gartner: revolutionise thinking to embrace the future of IT. |
|
|
Oct 18, 2011 |
777 |
| Voted winners... by our customers. |
|
Awards list |
Oct 18, 2011 |
353 |
| American Eagle Outfitters Announces Social Media Photo Contest Results. |
|
|
Oct 18, 2011 |
630 |
| Call to cut cost and confusion of using your plastic abroad; PERSONAL FINANCE Jeremy Gates looks at the nation's money issues and reports on how to find the debit or credit card that gives you the smoothest run abroad since the pound plunged on the currency markets after the global banking crisis in 2008. |
|
|
Oct 15, 2011 |
1257 |
| Best Customers Service Results to Be Awarded at 2012 Business Excellence Awards. |
|
|
Oct 11, 2011 |
395 |
| Foreign exchange charges mean there's trouble on the car rds for holidaymakers; Jeremy Gates on how to find the debit or credit card which gives you the smoothest run abroad. |
|
|
Oct 10, 2011 |
1310 |
| Global aviation issues probed. |
|
Conference notes |
Oct 7, 2011 |
382 |
| ATA-SRO Seal of Accreditation Awarded to Etech Global Services. |
|
|
Oct 5, 2011 |
434 |
| Rite Aid Honors Pharmacists with 8th Annual Vote for Your Favorite Pharmacist Contest. |
|
|
Oct 5, 2011 |
427 |
| Celebrate Six Decades of Neighborhood Service at Highlands Ace Hardware on Saturday, Oct. 8. |
|
|
Oct 4, 2011 |
483 |
| Entrust Energy Expands to More Texas Markets. |
|
|
Oct 4, 2011 |
413 |
| GPE, BTA and A&H: take a personal approach to selling commercial insurance. |
Morrissette, Paul |
|
Oct 1, 2011 |
1578 |
| The Identity Theft Resource Center and IdentityHawk Partner on Consumer Education Program. |
|
|
Sep 29, 2011 |
406 |
| Pitney Bowes Set to Coach Marketers on Customer Communication Solutions at DMA2011. |
|
|
Sep 28, 2011 |
749 |
| SYNNEX Corporation Announces Acquisition of gem. |
|
|
Sep 27, 2011 |
861 |
| Dissatisfied customers voting with their feet. |
|
|
Sep 26, 2011 |
236 |
| The customer is always right - patient-led change in the NHS. |
|
|
Sep 22, 2011 |
1652 |
| Newgen Recognized in Document Output for Customer Communication Management by Independent Research Firm. |
|
|
Sep 22, 2011 |
539 |
| Upgrade to TriZetto's Clinical CareAdvance 4.61 Supports Capital BlueCross' Best Practices and Workflow in Care Management for Customers. |
|
|
Sep 22, 2011 |
912 |
| YRC Expands Service Offerings With New Mobile Tools. |
|
|
Sep 22, 2011 |
867 |
| Stonefield Query for the New Sage ACT! 2012 Contact and Customer Management Solution. |
|
|
Sep 21, 2011 |
580 |
| Alcoa Reorganizes Midstream Businesses Around Five Key Markets to Accelerate Growth. |
|
|
Sep 21, 2011 |
1548 |
| Knowlagent Customer Contact Center Productivity Survey Reveals Agents Average 49 Minutes of Idle Time Daily. |
|
|
Sep 20, 2011 |
798 |
| Shift in Focus Provides K-Tube Technologies Customers with "Direct from the Source" Assurance. |
|
|
Sep 16, 2011 |
377 |
| LIME Deploys GENBAND's GENView Assurance Across the Caribbean for Enhanced Quality of Service and Operational Efficiencies. |
|
|
Sep 13, 2011 |
616 |
| Keane Announces HP Exstream Accreditation. |
|
|
Sep 12, 2011 |
622 |
| MRIS to Deliver Real Time System Alerts to Customers. |
|
|
Sep 12, 2011 |
481 |
| AHA Bolivia Established Fair Trade Manufacturer Launches Customer Focused Website. |
|
Website overview |
Sep 12, 2011 |
416 |
| Family firm keep customers on move. |
|
|
Sep 9, 2011 |
370 |
| CIMdata Publishes CONTACT Software Product Review. |
|
|
Sep 9, 2011 |
586 |
| It was curtains for my trip to see Dolly; viewpoint. |
|
|
Sep 8, 2011 |
241 |
| Marble Slab Creamery and MaggieMoo's Ice Cream and Treatery Customers to Receive Free Mini Waffle Sundae on September 28. |
|
|
Sep 6, 2011 |
806 |
| Nothing sinister in our calls, says firm; Company holding Rock mortgages defends contacts with customers. |
|
|
Sep 1, 2011 |
468 |
| Built to Love: Creating Products that Captivate Customers. |
Petrick, Irene J. |
|
Sep 1, 2011 |
998 |
| Opening the back office/contact center door. |
Read, Brendan |
Cover story |
Sep 1, 2011 |
1504 |
| Reality versus expectations: a survey of University of the Punjab's libraries using SERVQUAL. |
Arshad, Alia; Ameen, Kanwal |
Survey |
Sep 1, 2011 |
4513 |
| Factors affecting customer loyalty in the Taiwanese imported lumber market. |
Lee, Jun-yen; Hsieh, Tse-Wen |
|
Sep 1, 2011 |
3801 |
| C3/CustomerContactChannels Adds 2,000 New Jobs. |
|
|
Sep 1, 2011 |
665 |
| Dollar General Selects GSI Commerce to Launch Its eCommerce Business. |
|
|
Aug 30, 2011 |
858 |
| Company Watch - Union Pacific. |
|
|
Aug 29, 2011 |
798 |
| New Jersey American Water's Treatment Plants Stressed; Customers Asked to Conserve Water. |
|
|
Aug 29, 2011 |
725 |
| Pitney Bowes to Showcase Innovative Customer Communications Solutions at Graph Expo 2011. |
|
|
Aug 29, 2011 |
818 |
| Boeing Strengthens Global Customer Focus with Leadership Moves. |
|
|
Aug 26, 2011 |
682 |
| Delaying his iftar to serve customers. |
|
|
Aug 24, 2011 |
270 |
| EveryCarListed.com's Dealer Chat - Powered by Contact At Once! - Brings More Leads to Dealers via Instant Customer Contact. |
|
|
Aug 24, 2011 |
546 |
| CMUS Talk of the Town Awards Announce Outstanding Mid-year Results. |
|
|
Aug 19, 2011 |
704 |
| Salon IAOMO Wins CMUS Talk of the Town Customer Satisfaction Award. |
|
|
Aug 18, 2011 |
611 |
| Dynamic Dental Wins 2011 CMUS Talk of the Town Customer Satisfaction Award. |
|
|
Aug 18, 2011 |
519 |
| inContact User Conference (ICUC) Features Industry Leading Presenters. |
|
Conference news |
Aug 18, 2011 |
776 |
| Sitel Unveils Call Center-Themed Children's Book, "Agent D, Can You Help Me?" |
|
|
Aug 16, 2011 |
1201 |
| Customers Vote SumTotal Finalist in Three Best of Elearning! 2011 Awards Categories. |
|
|
Aug 16, 2011 |
647 |
| Esoteric Launch Business Customer Focused Website. |
|
|
Aug 12, 2011 |
585 |
| Dubai Trade call centre goes 24/7. |
|
|
Aug 9, 2011 |
461 |
| West Interactive Launches Mobile Care Solutions. |
|
|
Aug 8, 2011 |
670 |
| GHANA : Airtel Ghana introduces My Airtel My Offer for its users. |
|
Brief article |
Aug 6, 2011 |
221 |
| Clear win for Waitrose's customer care. |
Barrack, Katherine |
Brief article |
Aug 6, 2011 |
300 |
| C3/CustomerContactChannels Adds 2,000 New Jobs in Nationwide Expansion. |
|
|
Aug 5, 2011 |
785 |
| C3/CustomerContactChannels Adds 2,000 New Jobs in Nationwide Expansion. |
|
|
Aug 4, 2011 |
785 |
| Go Daddy's Rapid Growth Extends to EV SSL Certificate Market. |
|
|
Aug 4, 2011 |
657 |
| Sitel Ranked as Top Global BPO Provider in Global Services 100 List. |
|
|
Aug 3, 2011 |
682 |
| Cognera Announces Significant Expansion as Adoption of its Cloud Based-Customer Care and Billing Solutions Grow. |
|
|
Aug 3, 2011 |
355 |
| Customers hit out at signs ban; Petition against council ruling on roadside adverts. |
|
|
Jul 28, 2011 |
506 |
| Joint Center: Increased Consumer Education and Choice Needed to Address Privacy Concerns for New Internet Users, Forum Participants Say. |
|
|
Jul 27, 2011 |
693 |
| Sitel Continues Response Effort to Help Hamilton, Alabama Tornado Victims. |
|
|
Jul 27, 2011 |
613 |
| RCN Deploys IBBS' Advanced BBX Diagnostics Platform to Enhance Customer Care and Technical Operations. |
|
|
Jul 26, 2011 |
992 |
| Telcordia Converged Services Solution Accelerates Customer and Revenue Growth for Indian Service Providers. |
|
|
Jul 26, 2011 |
856 |
| Capgemini Survey Reveals the Rising Importance of Social Media to Customer Care. |
|
Company overview |
Jul 25, 2011 |
1115 |
| Esker Delivers Document Automation Solutions to Systagenix Wound Management. |
|
Company overview |
Jul 25, 2011 |
1011 |
| Siemens Unveils Innovation 'Power' for the Clinical Laboratory at 2011 AACC and ASCLS Annual Meetings and Clinical Lab Expo. |
|
|
Jul 25, 2011 |
1440 |
| FreeWave Technologies Employees Receive 33rd Consecutive Bonus Payout. |
|
|
Jul 22, 2011 |
747 |
| Gil Kerbashian Housing and Consumer Advocate Supports RealestateloanS.com's Consumer Education Efforts. |
|
|
Jul 20, 2011 |
294 |
| Pro Pest Adds U-Haul Rentals to Take Care of Customers' Moving Needs. |
|
|
Jul 20, 2011 |
670 |
| U.S. Department of Energy and Ad Council Launch Consumer Education Campaign: Save Money By Saving Energy. |
|
|
Jul 19, 2011 |
810 |
| Interactive Intelligence to Host "Social Media and the Multichannel Contact Center" Industry Web Event. |
|
|
Jul 19, 2011 |
606 |
| Sears' $69 iPad 2 Debacle: The Customer is Always Right? |
|
|
Jul 18, 2011 |
921 |
| Sunstone Circuits' Summer Celebration Apple iPad2 Giveaway Sweepstakes Winners Announced. |
|
|
Jul 15, 2011 |
600 |
| Bombay Beauty Salon Receives the 2011 CMUS Talk of the Town Customer Satisfaction Award. |
|
|
Jul 15, 2011 |
497 |
| Rescue Capital Stresses the Need for Consumer Education. |
|
|
Jul 15, 2011 |
396 |
| Customers Bank Launches a "Customer-ized" Website. |
|
|
Jul 15, 2011 |
668 |
| Heroes of the jobs market; Outsourcing experts buck the trend to recruit staff. |
|
|
Jul 14, 2011 |
419 |
| Farmers Insurance On The Scene To Help Customers Who Have Suffered Damage From the Storms. |
|
|
Jul 14, 2011 |
490 |
| New FPL Power Tracker online map is now live, providing customers with easy access to outage information. |
|
|
Jul 14, 2011 |
931 |
| SpeechCycle Receives Three 2011 Speech Industry Awards from Speech Technology Magazine. |
|
|
Jul 13, 2011 |
558 |
| West Interactive Expands IVR Deployment Options with Managed On-Premise Solution. |
|
|
Jul 13, 2011 |
628 |
| Do Airlines Care About Customer Satisfaction? - National Customer Satisfaction Index Report from CFI Group. |
|
|
Jul 12, 2011 |
527 |
| SOUTH AFRICA : North West Housing consumer education targets beneficiaries in rural community. |
|
|
Jul 12, 2011 |
145 |
| The ISP Copyright Alert System Will Only Enrage Customers. |
|
|
Jul 9, 2011 |
403 |
| The fine points of service: should restaurants simply do the right thing or is the customer always right? |
Henry, Patrick |
|
Jul 1, 2011 |
872 |
| Sommelieis' seciet: Washington State wines are popular with operators for their exceptional quality and value, but many customers haven't caught on yet. |
Strenk, Thomas Henry |
|
Jul 1, 2011 |
1782 |
| When weather disasters strike, who will take care of your customers? |
Elliott, Peter J. |
|
Jul 1, 2011 |
1219 |
| Wholesale vs retail and brand control: brand establishment and recognition are key to a successful business. But what is the proper way to achieve these goals without compromising quality? |
Haworth, Paul |
|
Jul 1, 2011 |
1061 |
| Coping with time pressure and knowledge sharing in buyer-supplier relationships. |
Thomas, Rodney W.; Fugate, Brian S.; Koukova, Nevena T. |
Report |
Jul 1, 2011 |
13289 |
| Communicating value through Strategic Alignment. |
Browne, Melanie |
Financial report |
Jul 1, 2011 |
3794 |
| Brian H. Bergh, D.D.S., M.S. Receives Second Talk of the Town Customer Satisfaction Award. |
|
|
Jun 30, 2011 |
715 |
| Research Shows B2B Executive Sponsor Programs Drive Innovation and Increase Customer Retention. |
|
|
Jun 29, 2011 |
453 |
| GeoFluent Real-Time Chat Translation Accelerates Contact Center Productivity, Increases Customer Engagement and Reduces Costs. |
|
|
Jun 29, 2011 |
755 |
| Dialogue Marketing, CCNG Partner to Enhance Education Opportunities for Call Center Professionals. |
|
|
Jun 28, 2011 |
593 |
| Corporate Payroll Services Provider, Bond Payroll Services Commits to Data Protection and Customer Care Through ISO 27001 Accredited Payroll Service Solutions. |
|
|
Jun 27, 2011 |
888 |
| Consumer Study Finds Overwhelming Dissatisfaction with IVR. |
|
|
Jun 25, 2011 |
528 |
| Consumer Study Finds Overwhelming Dissatisfaction with IVR. |
|
|
Jun 23, 2011 |
615 |
| Dimension Data Announces Results of 2011 Global Contact Center Benchmarking Report. |
|
Financial report |
Jun 22, 2011 |
891 |
| Talk of the Town Award Winners Now Featured on Customer Care News Website. |
|
|
Jun 21, 2011 |
381 |
| CommScope Awarded Customer Care Award from Computerworld Singapore for Second Consecutive Year. |
|
|
Jun 21, 2011 |
555 |
| California American Water Urges Customers to Protect Themselves from People Posing as Utility Workers. |
|
|
Jun 21, 2011 |
532 |
| Marina del Rey Toyota Receives Toyota President's Award. |
|
|
Jun 17, 2011 |
313 |
| StarTex Power Receives Fourth Award from Houston Business Journal as a Best Place to Work. |
|
|
Jun 16, 2011 |
635 |
| Altai Technologies Unveils Total Solution with Prepaid, Billing & Customer Care Systems for WISPs & Carriers Using Altai's Super WiFi Technology. |
|
|
Jun 15, 2011 |
594 |
| Federico's Supper Club Earns a Second Straight CMUS Talk of the Town Customer Satisfaction Award. |
|
|
Jun 14, 2011 |
582 |
| Gulf Air to takes lead role at Iceland summit. |
|
|
Jun 13, 2011 |
531 |
| Telecom industry has raised bar of customer care practices in the country- Chairman PTA. |
|
|
Jun 13, 2011 |
308 |
| Telecom industry raised bar of customer care practices in the country: Chairman PTA. |
|
|
Jun 11, 2011 |
313 |
| NCO Group Adding 400 Positions to Rockford, Illinois Customer Care Contact Center. |
|
|
Jun 9, 2011 |
404 |
| EarthLink Employees Unite to Help Customers, Community Recover from Tornado Disaster. |
|
|
Jun 9, 2011 |
708 |
| Talk of the Town Customer Satisfaction Awards Get Boost from Customers. |
|
|
Jun 8, 2011 |
870 |
| Wright Express Call Center Makes Top 100 Call Center List. |
|
Company overview |
Jun 3, 2011 |
438 |
| Keeping vigilant over customer care at banks; the readers'champion. |
|
|
Jun 2, 2011 |
797 |
