Customer relations software leader solidifies position with new alliances; Software Artistry unveils Expert Partners program.INDIANAPOLIS--(BUSINESS WIRE)--Jan. 4, 1996--Software Artistry art·ist·ry n. 1. Artistic ability: a sculptor of great artistry. 2. Artistic quality or craft: the artistry of a poem. Inc., developer of the SA-EXPERTISE(TM) suite of enterprise-level customer support software, announced its Expert Partners program, further solidifying so·lid·i·fy v. so·lid·i·fied, so·lid·i·fy·ing, so·lid·i·fies v.tr. 1. To make solid, compact, or hard. 2. To make strong or united. v.intr. its leadership position in the service and support automation market. Gary Lemke, vice president, Marketing and Development, said, "The strategic alliances formed in this program offer our customers `best-in-class' business solutions for improving their operational efficiency and increasing the satisfaction of their customers." Some of the company's Expert Partners offer technology products that enhance the automation and consolidation of the support center, while others offer enterprise systems that deliver the corporate information necessary to empower the support center or end users to resolve problems. Expert Partners also specialize in services such as business process re-engineering See reengineering. (business) Business Process Re-engineering - (BPR) Any radical change in the way in which an organisation performs its business activities. BPR involves a fundamental re-think of the business processes followed by a redesign of business activities to , asset management, systems integration, and outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. . Synet Service Corp. of Minneapolis, a professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. organization, is a Certified See certification. Services Provider that helps clients realize customer support center productivity improvements through the use of its proprietary methodology. Michael Wethington, president of Synet said, "Our customers benefit from the synergy between Synet and Software Artistry. By combining efficient business processes with a strong software solution such as Expert Advisor, customers are dramatically improving call center productivity." Another Certified Services Provider, Infolink Corp. of Englewood, Colo., provides asset management services such as planning and executing information technology asset inventories in conjunction with Software Artistry's SA-Expert Foundation Manager(TM). "Effective asset management will become the most important issue for companies attempting to control IT life cycle costs," stated Infolink President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Joseph M. Castro. "Together, we offer customers a complete IT asset management solution." CompuCom Systems Inc., a leading provider of help desk outsourcing services, increasingly has customers looking to them for "cradle-to-grave" services. "Customers are asking us to provide world-class solutions for their desktop support," said Brian O'Connell, vice president, Services Integration at CompuCom. "Our partnership with Software Artistry enables us to utilize their full suite of products to deliver a comprehensive set of support center services." "Our Expert Partners play an important role in delivering complete business solutions to our customers," said Lemke. "Software Artistry and our partners share the common commitment of providing corporate customers with total Customer Care solutions." Software Artistry Inc. is widely recognized as a leader in providing strategic, automated support solutions for large and medium-sized organizations in a wide range of industries. The company develops, markets, and supports the SA-EXPERTISE(TM) suite of software applications for customer service and support operations. The suite includes SA-Expert Advisor(TM), SA-ExpertView(TM), SA-Expert Mail Agent(TM), SA-Expert Access(TM), SA-Expert Quality(TM), and SA-Expert Foundation Manager(TM). Founded in 1988, Software Artistry sells its products and services through its direct sales force located in regional offices throughout the U.S. and in Canada, international offices in the U.K., France, and Asia/Pacific, and a network of international distributors. A public company since March 1995, Software Artistry trades on the NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on Exchange (symbol:SWRT SWRT Subaru World Rally Team ). For more information, call 800/795-1993. Software Artistry Inc. 9449 Priority Way W. Dr. Indianapolis, IN 46240 317/843-1663 Phone 317/843-7477 Fax Sales info: 800/795-1993 NOTE TO EDITORS: There is a double slash after "http:" in the URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. address below. That symbol may not appear properly in some systems. CONTACT: S&S Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most Inc. Melissa Rabin, 708/291-1616 |
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