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Title Author Type Date Words
Customer Loyalty Thought Leader Partners with Aimia. May 14, 2012 708
Once Again, Verizon Wireless Leads Industry In Customer Loyalty. May 10, 2012 589
Syniverse Outlines Top Mobile Strategies to Amplify End-User Experiences, Customer Loyalty. May 7, 2012 716
Telcos Look to CEM to Garner Customer Loyalty and Longevity. May 2, 2012 966
One answer to retention is right in front of you. Triplett, Ted May 1, 2012 573
Franchise payments network (FPN)--keeping that entrepreneur spirit alive. May 1, 2012 770
Gamification: a new way to shape behavior: consumers are coming to expect rewards from companies in exchange for their loyalty. Swan, Christopher May 1, 2012 1171
Oberweis Dairy Ups Customer Retention 35 Percent Using SAS[R] Analytics. Apr 18, 2012 611
Strategy Analytics: Global Mobile Customer Loyalty Reaches All-Time Low. Apr 12, 2012 412
Scottrade Earns Top Spot in Customer Loyalty. Apr 9, 2012 889
Jacksons Fencing Improve Customer Retention with Postcode Anywhere. Apr 5, 2012 448
Who owns the customer? Disentangling customer loyalty in indirect distribution channels. Eggert, Andreas; Henseler, Jorg; Hollmann, Sabine Report Apr 1, 2012 11292
Junction Urges Marketers to Rethink the Brand to Rebuild Consumer Loyalty. Mar 31, 2012 323
Punchcard Works with Pasadena Chamber of Commerce, Local Merchants to Move Customer Loyalty Programs into 21st Century. Mar 28, 2012 716
Create a winning team and a strong practice: OT's Chris Donkin picks up some business tips at J&J's latest Practice Made Perfect roadshow. Donkin, Chris Conference notes Mar 23, 2012 1356
Analytics: your next best thing to a crystal ball: in today's competitive environment, it's important for banks to maintain and grow customer relationships in order to sustain profitable growth. But as banks continue to attract new customers through acquisition, existing-customer churn undermines this growth. Triplett, Ted Mar 1, 2012 544
What you want is loyalty. Lawfer, Manzie R. Mar 1, 2012 586
Top Flash Sale Site Joss & Main Boosts Sales and Wins Customer Loyalty with StrongMail. Feb 22, 2012 918
Discover Card Leads in Customer Loyalty for 16th Consecutive Year. Feb 16, 2012 548
Dunkin' Donuts Is Number One in Coffee Customer Loyalty for Sixth Straight Year. Feb 7, 2012 826
Hertz Gold Plus Rewards Customer Loyalty With Weekend Rewards Days Bonus Points Promotion in 9 European Countries. Feb 2, 2012 1123
Enterasys Strong Customer Loyalty and Commitment Validated with High Net Promoter Score. Feb 1, 2012 1216
MPi Unveils EDGE WorldClassfaE PORTAL at NADA 2012; The Ultimate Service Selling & Customer Retention Tool for Auto Dealerships. Jan 30, 2012 1004
SAS-Expedia alliance boosts customer loyalty. Jan 26, 2012 455
Port Cob's still standing strong; Customer loyalty is key for cult record store. Jan 21, 2012 471
Hertz Rent a Car and Nectar Renew Exclusive Partnership to Reward Customer Loyalty in the UK. Jan 19, 2012 792
Brands Undertaking Market Research Reap Rewards Through Customer Loyalty, Finds Market Leader Cint. Jan 17, 2012 546
The loyalty equation: usability vs visibility. Moss, Fiona Jan 14, 2012 383
FleetMatics Recognized as Leader in Customer Satisfaction with Net Promoter Scores (NPS) Scores Similar to those of the World's Top Brands. Jan 4, 2012 536
Promoters vs. Detractors. Jan 1, 2012 561
Grabbing consumer loyalty: connecting fragmented industries with big business helps rewards firm say 'thanks' to customers. Morrow, Emerald S. Jan 1, 2012 1017
Driving customer loyalty in a mobile world. Kolman, Scott Jan 1, 2012 820
Relationships between logo stories, storytelling complexity, and customer loyalty. Pham, Long; Pallares-Venegas, Ebetuel; Teich, Jeffrey E. Report Jan 1, 2012 7786
Customer satisfaction, loyalty and repurchase some evidence from apparel consumers. Curtis, Tamilla; Abratt, Russell; Dion, Paul; Rhoades, Dawna Dec 22, 2011 4666
Traditional Customer Loyalty Gets a Kick in the Pants with New Belly Digital Loyalty Program. Dec 14, 2011 752
Womply Takes Customer Loyalty to New Heights in the Cloud. Dec 7, 2011 576
Digital River's Global, Cloud-Based Subscription Billing and Commerce Helps Companies Increase Online Revenue and Customer Retention. Dec 1, 2011 936
Relationship marketing through the prism of customer loyalty/Rysiu rinkodara per vartotoju lojalumo prizme. Bivainis, Juozas; Daukseviciute, Irena; Vilkaite, Neringa Report Dec 1, 2011 6648
Brand equity and brand loyalty in the internet banking context: FIMIX-PLS market segmentation. Loureiro, Sandra Maria Correia; Miranda, Francisco Javier Report Dec 1, 2011 6588
Heinz Ranks Number One in Customer Satisfaction Among All 225 Companies in the American Customer Satisfaction Index[TM]. Nov 15, 2011 1446
Points-based loyalty trialled by Ocado. Brief article Nov 12, 2011 229
How to build a bank's bottom line through customer loyalty. Solomon, Micah Nov 1, 2011 956
Cutting customer churn in the collections business. Khalsa, Satwant Nov 1, 2011 1301
IBM Business Analytics Helps Improve Customer Retention by Nearly 50 Percent at XO Communications. Oct 25, 2011 946
Reno's Tamarack Junction Partners with Joingo(TM) to Increase Customer Loyalty and Revenue. Oct 19, 2011 688
QlikTech Ranks First In Customer Loyalty Among BI Giants In World's Largest Independent Survey Of Business Intelligence Users. Oct 12, 2011 999
No Time to Delay: New Survey Unveils Huge Opportunity for Airlines to Improve Customer Satisfaction, Loyalty and Operations. Oct 12, 2011 983
Gander Mountain Adopts Revionics' Price Optimization Solution to Increase Sales, Product Demand and Customer Loyalty. Oct 5, 2011 895
Stage Stores Develops Mobile Database to Promote Customer Loyalty. Sep 30, 2011 562
BuyWithMe Launches Gateway for Businesses to Track ROI of Daily Deals and Promote Customer Loyalty. Sep 27, 2011 520
New and Diverse Company Playbook Reveals Little Known Secrets of Customer Loyalty Leaders. Sep 21, 2011 894
HP Helps Telecoms Create App Stores to Build Customer Loyalty and Grow Business. Sep 20, 2011 1023
ModusLink and extrameasures partner to deliver holistic customer loyalty programs. Sep 19, 2011 1077
Hear Firsthand How Acting on VOC Insight Can Increase Customer Satisfaction & Loyalty. Sep 14, 2011 773
Bank Customers Say Being Recognized by Branch Employees Improves Customer Loyalty. Sep 14, 2011 473
Factors affecting customer loyalty in the Taiwanese imported lumber market. Lee, Jun-yen; Hsieh, Tse-Wen Sep 1, 2011 3801
Managing service recovery processes: the role of customers' age/Vartotoju amziaus itaka paslaugu vertinimui. Cambra-Fierro, Jesus; Berbel-Pineda, Juan M.; Ruiz-Benitez, Rocio; Vazquez-Carrasco, Rosario Report Sep 1, 2011 12124
Critical factors promoting customer loyalty to smartphone and mobile communications service providers. Lee, Jung-Wan Sep 1, 2011 4599
Hertz Introduces Hertz Gold Plus Rewards Customer Loyalty Program. Aug 10, 2011 1425
MediaTrac's LoyaltyTrac Platform to Power CIMA Loyalty Rewards; the Most Comprehensive Multi-Level Customer Loyalty Rewards Program for Auto Dealers. Aug 8, 2011 1053
AT&T Earns Top Ranking for Wireless Customer Loyalty in San Francisco in Leading Marketing Research Study. Jul 25, 2011 998
AT&T Earns Top Ranking for Wireless Customer Loyalty in New York City in Leading Marketing Research Study. Jul 18, 2011 1005
UK Food Service Giant, BFS 3663, Selects PROS to Enhance Customer Service, Loyalty with Real-Time Pricing. Jul 13, 2011 908
Research and Markets: Next Generation Customer Loyalty: The Evolution of the Digital Customer. Jul 6, 2011 257
The flexibility of logistics service providers and its impact on customer loyalty: an empirical study. Hartmann, Evi; Grahl, Alexander de Survey Jul 1, 2011 14290
Study of satisfaction, loyalty, and market share in Kuwait banks offering mutual fund services. Al-Wugayan, Adel; Pleshko, Larry P. Jul 1, 2011 6807
Research Shows B2B Executive Sponsor Programs Drive Innovation and Increase Customer Retention. Jun 29, 2011 453
MediaTrac Releases The Auto Retailer's Ultimate 'How-to' Guide to Customer Loyalty & Retention Program Set Up, Management & Measurement. Jun 27, 2011 674
Cell Phone Accessory Company SW-Box Announces Its Upcoming Customer Loyalty Program. Jun 24, 2011 310
Factors that impact customer loyalty in the investment banking industry. Dempere, Juan M. Jun 22, 2011 9847
Cellular South Calls on Neolane to Improve Up-Sell Capabilities and Increase Customer Retention. Jun 21, 2011 900
AT&T Earns Top Ranking for Wireless Customer Loyalty in Atlanta in Leading Marketing Research Study. Jun 21, 2011 984
VIR Announces a Customer Loyalty CashBack Shopping Mall Program for Banks and Credit Unions. Jun 15, 2011 662
CHEP Expert To Address Customer Loyalty Conference. Conference news Jun 14, 2011 413
Business Trust Expert David Horsager Shows How to Build Productivity and Customer Loyalty in New Book. Jun 7, 2011 985
A discourse on research into customer loyalty/Vartotoju lojalumo tyrimu diskursas. Vilkaite, Neringa; Daukseviciute, Irena Jun 1, 2011 3875
Service quality, customer satisfaction and loyalty: the moderating role of gender/Aptarnavimo kokybe, vartotoju pasitenkinimas ir lojalumas vartotoju lyties atzvilgiu. Karatepe, Osman M. Report Jun 1, 2011 10027
Retail loyalty programs in Malaysia: the relationship of equity, value, satisfaction, trust, and loyalty among cardholders/Mazmenines prekybos lojalumo programos malaizijoje: nuosavas kapitalas, verte, pasitenkinimas, pasitikejimas ir lojalumas. Omar, Nor Asiah; Alam, Syed Shah; Aziz, Norzalita Abdul; Nazri, Muhamad Azrin Report Jun 1, 2011 9831
The empirical research of factors influencing share of wallet in the B2B market. Cheng, Aiwu; Han, Lei; Cao, Cheng Report Jun 1, 2011 5801
24/7 Customer Teams with Corporate Executive Board to Develop Customer Effort Management Solution. May 25, 2011 717
People want value-not just lowest prices: great customer service that builds consumer loyalty is much more valuable than heavy discounting. Ogle, Tim May 21, 2011 352
Connectiva Systems to Chair Third Annual Customer Experience Management in Telecom Summit. May 18, 2011 569
Medio Debuts New Customer Retention Service for Mobile. May 17, 2011 605
Polk Launches Web-Based Loyalty Analytics Solution for Automotive Industry. May 10, 2011 758
AT&T To Benefit from T-Mobile Customer Loyalty. May 5, 2011 410
Allegiance White Paper: Top Nine Ways to Increase Customer Loyalty. May 4, 2011 588
Customer loyalty in the cosmetics market. May 1, 2011 429
Customer loyalty give a little get a lot. Shields, Tennille May 1, 2011 1456
Apple hubris risks customer loyalty: analyst. Apr 29, 2011 666
Discover[R] Card Keeps Top Rank in Customer Loyalty for 15th Consecutive Year. Apr 25, 2011 540
$48 Billion Worth of Consumer Loyalty Reward Points Dispensed Each Year, Yet One-Third Are Never Cashed In. Apr 19, 2011 1193
Kihon Media Launches New Version of Sensible Driver, Online Customer Retention & Sales Program for Auto Dealerships and Servicing Centers. Apr 7, 2011 784
ShareRewards Generates Revenue Buzz at NAA MediaXchange 2011 Conference. Conference news Apr 5, 2011 405
Checking rewards: on the ropes? Implementation of the Durbin Amendment will hamper debit-based rewards. In the future, these programs will continue to exist--only with a stronger focus on enhancing customer loyalty rather than simply bolstering revenue. Stein, Gary Company overview Apr 1, 2011 2414
Does bait and switch really work? How to fight false promises with customer service, loyalty, and truth. Hinerman, Ed Mar 30, 2011 1006
Local Solo-E Certified Expert from Finding Time Predicts Increase in Heart-Based Solopreneur and Small Business Owner Customer Loyalty. Mar 30, 2011 635
Editions Legislatives Chooses KXEN for Increased Agility Across the Customer Lifecycle, More Efficient Prospecting, More Effective Up-Sell and Cross-Sell, and Improved Customer Retention. Company overview Mar 30, 2011 870
Customer Loyalty and Profitability Event to Showcase 17 telecoms Operator Case Studies on How to Drive Customer Retention. Mar 22, 2011 469
Detergent ingredients soar-threatening retail prices: detergent brands have been relying on consumer loyalty and large ad spends, says Mintec's Robert Miles. But cost increases are threatening their dominance. Miles, Robert Mar 19, 2011 437
The war for our wallets: the battle for customer loyalty reached a turning point in 2010, with supermarkets splashing out unprecedented sums on advertising. Rob Gray analyses The Grocer's first-ever survey into advertising's biggest spenders. Gray, Rob Mar 19, 2011 4152
CIMA Insight Offers Mystery Shopping and Brand Audits to Help Businesses Increase Sales and Improve Customer Retention. Mar 18, 2011 246
Hallmark Cards and Carlson Marketing Take a Journey to Stronger Customer Loyalty. Mar 16, 2011 610
GIA Grows by 24% and Achieves Over 95% Customer Retention Rate in 2010. Mar 10, 2011 746
Building customer loyalty in tough times. Mar 1, 2011 681
LoyaltyMatch OnDemand and Customer Connect Loyalty Sign Reseller Agreement to Expand Into Europe. Feb 28, 2011 405
Kaiser Permanente Ranked No. 1 Health Insurance Provider in Customer Loyalty in the Satmetrix 2011 Net Promoter Benchmark Study. Feb 18, 2011 728
Scottrade Ranks as Top Online Brokerage for Customer Loyalty. Feb 17, 2011 447
JetBlue Airways Leads Airline Industry in Customer Loyalty for Second Consecutive Year in the Satmetrix 2011 Net Promoter Benchmark Study. Company overview Feb 17, 2011 908
High Five! Dunkin' Donuts is Number One in Customer Loyalty for Fifth Straight Year. Feb 16, 2011 786
Customers' loyalty is to be rewarded. Feb 4, 2011 321
How to reach the Hispanic market: understanding the culture and communicating accordingly are keys to success in this rapidly growing market, where well-tailored customer service will lead to a higher level of customer loyalty and referrals. Rodriguez-Burton, Helen Feb 1, 2011 867
ZED TEMA Selects Sixth Sense Media to Power Their Loyalty Club That Opens a New Advertising Channel for Brands. Jan 26, 2011 462
Ken Garff Automotive Group Enrolls in Preventive Maintenance Program to Grow Service Revenue and Increase Customer Retention. Jan 24, 2011 958
Toyota, Lexus top consumer retention rating. Jan 18, 2011 226
RateIntegration Inc. Mobile Campaign Management and Customer Loyalty Leader Rebrands to Become Sixth Sense Media. Jan 12, 2011 596
Manpower's TAPFIN Recognized as a Top Overall Performer Among Managed Service Providers in Customer Loyalty Survey. Jan 6, 2011 887
Retail Hero Continues to Grow Their Customer Base with Hero Points Customer Loyalty Program. Jan 5, 2011 567
Employee empowerment and job satisfaction: a case study of RC and SABIC in the Kingdom of Saudi Arabia. Alzalabani, Hamdan Abdulmonem; Nair, Reji D. Case study Jan 1, 2011 6221
Customer loyalty more imp portant than ever - and for at least one building soc ciety that's a promise; Things could be looking up for Britain's savers after two years of pain, writes Jeremy Gates. Dec 6, 2010 1644
Relationship recovery: an overlooked retention strategy. Triplett, Ted Dec 1, 2010 586
Buy.com Launches 'Rakuten Super Points' Customer Loyalty Program. Nov 18, 2010 871
Heinz Ranks Number One in Customer Satisfaction Among Food Processing Companies for 11th Year in a Row. Nov 16, 2010 561
J.D. Power and Associates Reports: Customer Retention Varies Widely Among Personal Car Insurance Companies in the UK; Switching Represents Nearly 3.5 Billion pounds Sterling in Premiums at Stake Annually. Nov 16, 2010 1460
Promotions can be force for good: while they may dilute consumer loyalty, deals can help drive up case values. Black, Clive Nov 6, 2010 406
Drive customer loyalty with Net Promoter Score: calculating an NPS score is just the start of what such a program can accomplish. When used correctly with a feedback loop, it can help improve the bank's bottom line. Garrity, Jim Nov 1, 2010 2009
Regal Entertainment Group Customer Loyalty Program Celebrates 10 Year Anniversary. Nov 1, 2010 690
OrderGroove Welcomes Professor Peter Fader to Board of Advisors. Oct 28, 2010 869
Landmark Group Unveils 'Shukran' Customer Loyalty Programme in UAE. Oct 27, 2010 560
Attensity Co-Presenting With Wells Fargo on Enabling Companies to Improve Customer Loyalty Through Text Analytics. Oct 25, 2010 857
Mary Kay Tops Consumer Loyalty List in New National Survey. Oct 21, 2010 428
'Value' drives loyalty more than 'satisfaction'. Triplett, Ted Oct 1, 2010 592
Maritz and Bunchball Team up to "Gamify" Customer Loyalty & Employee Engagement. Sep 24, 2010 716
Lawrence Lands Three Major Retail Accounts, Leverages the Queue to Optimize In-Store Experience, Consumer Loyalty, Profits. Sep 22, 2010 760
Study of Brands Shows Tylenol Maintains Consumer Loyalty Despite Recent Quality Challenges. Sep 20, 2010 620
Citi ThankYou Rewards Receives COLLOQUY's 'Master of Enterprise Loyalty' Award. Sep 20, 2010 677
Summit Resources Launches LoyaltyCash[TM] to Help Automotive Dealers Boost Customer Retention. Sep 16, 2010 659
QlikTech Ranks First in Customer Loyalty for Second Consecutive Year in World's Largest Independent Survey of Business Intelligence Users. Sep 15, 2010 816
CUSTOMER SUCCESS: Easynet Global Services Strengthens Customer Satisfaction with BMC Software. Sep 7, 2010 792
Leisure Travel Professionals Drive Customer Loyalty with Sabre Travel Network. Aug 30, 2010 720
Motivate Employees, Build Customer Loyalty with Customized Prepaid Visa Incentive Cards from Incentive CardLab. Aug 24, 2010 890
Vovici Powers Savvis' New Customer Loyalty Program. Aug 16, 2010 575
Research and Markets: Customer Loyalty in Australian Financial Services. Aug 11, 2010 399
Once Again, Verizon Wireless Leads Industry In Customer Loyalty. Aug 5, 2010 685
Retain your customers. Aug 2, 2010 1393
How Brand Ambassadors can strengthen your message and build customer loyalty. Hamor, Pamela Interview Aug 1, 2010 830
The real reason to outsource (and it's not what you think): here's a crash course in what to look for in an outsourcing partner to help with loss mitigation. Hebner, Gregory Cover story Aug 1, 2010 2415
Customer loyalty: making your program excel: customer retention is one measurement of the effectiveness of your loyalty program and a critical component to the growth of your business. Baxter, Steve Aug 1, 2010 1792
United Kingdom : Portrait Software to Reveal how Incremental CRM Technology improves Up sell, Cross sell and Customer Retention at CRM Evolution 2010. Jul 27, 2010 131
United States : Portrait Software to Reveal how CRM Technology improves Up sell, Cross sell and Customer Retention at CRM Evolution. Jul 27, 2010 131
Vodafone Fiji Provides Flexibility, Drives Loyalty with Convergys Solutions. Company overview Jul 14, 2010 918
The NASDAQ OMX Group Builds Subscriber Loyalty With New Analytics Services from Outsell, Inc. Jul 12, 2010 820
J.D. Power and Associates Reports: Providing Highly Satisfying Home Insurance Claim Experiences Leads to Significantly Increased Customer Loyalty and Advocacy. Jul 8, 2010 1195
Research and Markets: Proactive Customer Retention in Personal Loans in the Australian Market 2010. Jul 5, 2010 454
JetBlue's TrueBlue Customer Loyalty Program and Carlson Marketing Launch the 'Be True' Campaign. Jul 1, 2010 1877
How not to cut staff churn and boost customer loyalty. Read, Brendan B. Jul 1, 2010 690
Getting social: grocers try their hand at social media to expand their reach and build customer loyalty. Amato-McCoy, Deena M. Jul 1, 2010 2084
Consumer-company identification: development and validation of a scale. Hildebrand, Diogo Fajardo Nunes; Fernandes, Daniel Von Der Heyde; Veloso, Andres Rodriguez; Slongo, Report Jul 1, 2010 8569
Service guarantees: a review and explanation of their continued rarity. McCollough, Michael A. Jul 1, 2010 12613
Vovici Powers Satrix Solutions' Innovative Approach To Drive Maximum Value For Clients. Jun 28, 2010 491
Research and Markets: Implementing Cross-Channel Analytics to Improve Customer Loyalty Available Now for Analysis. Jun 23, 2010 304
CA Technologies' Internet Security Business Unit Selects ServiceSource Channel Sales Cloud Application to Increase Service Revenue and Customer Loyalty. Jun 17, 2010 436
Sabre Announces Total Travel Solution Enabling Agencies to Drive Customer Loyalty and Power Business Performance. Company overview Jun 16, 2010 819
du institutes first Customer Advisory Board as innovative way toconnect with customers. Jun 13, 2010 454
PTC and HP Expand Relationship Through Customer Loyalty Program. Jun 7, 2010 603
J.D. Power and Associates and What Car? Report: Providing a Highly Satisfying Service Experience for Vehicle Owners May Lead to a Fourfold Increase in Customer Retention. Jun 3, 2010 1460
Dunkin' Donuts tops in customer loyalty. Jun 3, 2010 442
Bank customer loyalty slips, mostly at larger institutions, survey says. Brief article Jun 1, 2010 272
Customer Focus: keystone to trust customer retention in Turbulent Times. Jun 1, 2010 335
Relationship marketing in financial services/Santykiu rinkodaros ypatumai teikiant finansines paslaugas. Jurgileviciute, Laura; Sudzius, Vytautas Report Jun 1, 2010 4167
Seawings Customer Loyalty and Incentive Program. May 29, 2010 263
J.D. Power and Associates Reports: Rewards and Incentives Are a Key Differentiator and Driver of Satisfaction With Mobile Phone Service Providers in the UK. May 28, 2010 1234
Seawings Customer Loyalty and Incentive Program. May 27, 2010 263
Encouraging Discussions on Day 2 of Saudi Com. Brief article May 27, 2010 305
Seawings Customer Loyalty and Incentive Program. May 26, 2010 499
SAS[R] Helps Alfa Vision Insurance Improve Customer Retention. May 24, 2010 452
Vovici CEO Says Businesses Need to Cut Through Increasing Noise to Hear Customers, Build Loyalty. May 10, 2010 652
David's Bridal Co-Presenting with Attensity on Enabling Companies to Improve Customer Loyalty Through Social CRM. May 7, 2010 859
Gate2Shop Rolls Out the Active Client & Customer Retention Service. May 2, 2010 426
Career day can lead to lifetime customer loyalty. Lyles, Brandi May 1, 2010 690
Health officials use new means to trace sources of food illness: customer loyalty cards hold promise. Johnson, Teddi Dineley Survey May 1, 2010 1289
Higher education: take your organization to the next level by applying the concepts explained in this month's featured books. Casey, Erin May 1, 2010 787
UTOPY Unveils Two New Ground-Breaking Solutions that Maximize Customer Satisfaction and Retention Rates. Apr 27, 2010 633
Augme, Graphic Packaging Deliver Turnkey Solution for Redeeming Customer Loyalty Codes via Mobile Devices. Apr 27, 2010 1137
Dunkin' Donuts Tops Global Brand Loyalty Index. Apr 23, 2010 544
Dunkin' Donuts Tops Global Brand Loyalty Index. Apr 22, 2010 544
New Research Shows Small and Mid-Size CROs Inspire Greater Customer Loyalty. Apr 19, 2010 364
Your Brand Is in Their Hands; How your employees can make -- or break -- a brand relationship. McEwen, William J. Reprint Apr 15, 2010 1539
Zebra Technologies' new Self-Service Kiosk Printer Improves Customer Loyalty, & Maximises Worker Productivity. Apr 15, 2010 592
Hilton Worldwide Becomes First Hotel Partner for JetBlue Airways' Customer Loyalty Program. Apr 14, 2010 1206
Earth friendly and profitable: recycling stations can attract customers, inspire loyalty and boost the bottom line. Stoll, Warren Apr 1, 2010 739
Augmented reality: a sustainable marketing tool? Bulearca, Marius; Tamarjan, Daniel Report Apr 1, 2010 7223
Vovici to Host Webinar on Extreme Customer Loyalty, April 21. Mar 30, 2010 355
COLLOQUY 2010 Retail Loyalty Index: Low Prices Replace Customer Service as Top Driver of Customer Loyalty. Mar 29, 2010 1039
Event Alert: Upcoming NICE Events to Highlight How Optimizing Customer Dynamics Revolutionizes Customer Loyalty, Compliance, and Operational Efficiency. Mar 25, 2010 1603
Schwab Earns Highest Customer Loyalty Ranking Among Brokerage & Investment Firms in Satmetrix Net Promoter's 2010 Industry Report. Mar 25, 2010 892
Best Western Ranked Number One Midscale Hotel Brand in 2010 Brand Keys Customer Loyalty Engagement Index. Mar 23, 2010 423
MediaTrac's LoyaltyTrac Customer Loyalty & Service Retention Program Helps Auto Dealers Drive 24 Percent Increase in Customer Visit Frequency. Mar 22, 2010 1077
HireRight Receives Two MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards. Mar 18, 2010 711
ServiceSource Announces Partnership with Cardiac Science to Enhance Service Revenue and Customer Loyalty for AED Products. Company overview Mar 18, 2010 506
Zappos.com Salutes Customer Loyalty Team in New Ad Campaign. Mar 18, 2010 445
Satmetrix Releases 2010 Annual Net Promoter Benchmarks for Customer Loyalty. Company overview Mar 17, 2010 1031
Loyalty is a desirable and valuable quality--but how best to engender it? Moreton, Guy Mar 13, 2010 466
Samsung Mobile Secures #1 U.S. Market Share Leadership for All of 2009. Mar 10, 2010 531
STRATMARK Launches Ground-Breaking Newspaper Loyalty Program. Mar 9, 2010 319
Truth serum, anyone? Brief article Mar 1, 2010 114
Self-service at the click of a button: technical tools will help generate greater customer loyalty, retention and additional business. Lewis, Robert Mar 1, 2010 523
Personal needs assessment a tool to build the relationship. Triplett, Ted Mar 1, 2010 503
Analysis of methodological potential for customers' loyalty evaluation /Vartotoju lojalumo nustatymo metodinio potencialo analize. Bivainis, Juozas; Vilkaite, Neringa Report Mar 1, 2010 6641
Discover[R] Card Ranked Tops in Customer Loyalty for 13th Consecutive Year. Feb 23, 2010 492
U.S. Bank Shines in 2009 American Customer Satisfaction Index (ACSI). Feb 16, 2010 460
Dunkin' Donuts Number One In Customer Loyalty for Fourth Straight Year. Feb 16, 2010 692
Public Builder Meritage Homes Switches to AVID Ratings for Nationwide Customer Loyalty Management. Feb 16, 2010 414
BrandPartners Teams Up With PerformanceDelta to Help Banks and Credit Unions Drive Sales and Increase Staff and Customer Retention. Feb 16, 2010 438
Tesco piles loyalty pressure on Asda. Ryan, Chloe; Grew, Joanne Feb 13, 2010 510
Micros Retail Systems to Provide Customers Mobile-Enabled Loyalty & Gift Programs Through a Strategic Relationship with Mocapay. Feb 9, 2010 634
E-communications: empower your system communicate effectively: content-driven e-communications can strengthen customer retention and engagement. Kong, Kimo Feb 1, 2010 1149
IQMS Demonstrates Strong Profitability and Customer Loyalty Despite Down Economy. Feb 1, 2010 537
Acclaimed Business Author, Patrick Lencioni, Urges Client Service Providers to Lose the Ego and Get Naked in His New Book: Getting Naked: a Business Fable about Shedding the Three Fears that Sabotage Client Loyalty. Feb 1, 2010 360
Up close and personal: finding success in personal lines: personal lines sales requires dedication, involvement and a commitment to helping people. agents who have turned this into an art are reaping the rewards of stability, client loyalty and profits. Williams, Elizabeth Company overview Feb 1, 2010 2169
Building customer loyalty. Read, Brendan Feb 1, 2010 2175
LenderLive Network, Customer Retention Solutions Forge Strategic Partnership. Jan 5, 2010 479
Office Depot Launches Company's Leading Customer Loyalty Programs in Puerto Rico. Jan 4, 2010 1044
Customer loyalty pays off. Schneider, Howard Survey Jan 1, 2010 826
Understanding client loyalty: it's all about listening, not selling. Eisenstaedt, Lee H. Jan 1, 2010 1091
Service quality, relational benefits, and customer loyalty in a non-western context. Yacout, Omneya Mokhtar Report Jan 1, 2010 8369
Validity of Delone and Mclean's e-commerce model in B2C student loan industry. Chong, Hyonsong; Cates, Dewaynna; Rauniar, Rupak Report Jan 1, 2010 7071
SYSPRO Value Proposition Translates into High ERP Customer Retention. Dec 15, 2009 647
SkillSoft Ranks Number One in Customer Loyalty for Third Consecutive Year in Survey of Global Software and IT Companies. Dec 9, 2009 701
New survey reveals customer loyalty primary issue for airline industry. Dec 7, 2009 514
Give your customers a reason to stay. Triplett, Ted Dec 1, 2009 557
Exploring the relationship between customer satisfaction and loyalty in the mobile telecommunication industry in Ghana. Bamfo, Bylon Abeeku Dec 1, 2009 4473
One-stop shop: ZenPrint streamlines Web-to-print services. Whitesides, Hilary Ingoldsby Dec 1, 2009 714
Is Loyalty Dead? In this grueling economic environment, it's certainly endangered. But maybe loyalty has always been an illusion. McEwen, William J. Nov 19, 2009 1208
Beyond the ultimate question; a systematic approach to improve customer loyalty. Book review Nov 1, 2009 155
Discrepancy between disaster preparedness perception and reality in UK small- and mid-sized businesses: despite confidence in client loyalty, SMBs without effective disaster preparedness plans lose customers. Nov 1, 2009 875
Skills-based routing: the tool you need to generate revenue and retain customers. Passios, Tim Nov 1, 2009 768
United Kingdom's Most Popular Property Website Uses Vovici to Increase Customer Retention. Oct 27, 2009 633
Cabela's Expands Customer Loyalty Program via Partnership with Cenex Brand. Oct 20, 2009 553
ARAMARK Expands Campus Customer Loyalty Program. Oct 19, 2009 519
aerie by American Eagle Customer Loyalty Program Surpasses One-Million Members in Just over One Year. Oct 13, 2009 486
NewBay LifeCache Social Networking Exceeds 10 Million Users. Oct 8, 2009 648
New Intuit Solution Delivers More Deposits for Financial Institutions, Increases Customer Loyalty. Oct 7, 2009 895
e-Dialog Targets E-mail Marketing Aimed at Building and Enhancing Customer Loyalty for JetBlue Airways. Oct 5, 2009 475
A simple tool to help assess and create customer value. Triplett, Ted Oct 1, 2009 420
Best practices in contract manufacturing: though different in size and scope, these six companies have long track records of success. Sherman, Randall; Leone, Dave; Klomp, Frank Company overview Oct 1, 2009 2727
WorkForce Software Changes the Impact of Workforce Management Solutions on Profitability, and Employee and Customer Retention. Oct 1, 2009 710
No such thing as loyalty? Global loyalty leaders ICLP release controversial white paper. Sep 24, 2009 491
EYC Selects Netezza to Power Retail 2.0[TM] Customer Loyalty and Segmentation Solutions for the Retail Sector. Company overview Sep 17, 2009 573
Research and Markets: Customer Retention in Wealth Management 2009. Sep 17, 2009 229
National Benchmarking from Allegiance Takes the Pulse of Banking/Credit Union Customer Loyalty and Engagement. Sep 16, 2009 635
With ATICO Fakhreldin Group, You Move from Gold to Platinum. Sep 14, 2009 435
MegaPath Executives to Present on Increasing Customer Loyalty with Managed Services at Industry Conference. Conference news Sep 8, 2009 354
Customer service still seen as the main determinant of customer loyalty. Brief article Sep 1, 2009 131
Nurturing the right customers: by measuring and improving customer lifetime value, you'll be able to grow your most profitable customers. Kumar, V.; Rajan, Bharath Cover story Sep 1, 2009 3290
IPTV services: the sum of the parts. Scherf, Kurt Sep 1, 2009 668
How to build and maintain client loyalty during the long-term disability claims process. Newfield, Jason Sep 1, 2009 796
Making a car engine purr. Cicerone, Bob Sep 1, 2009 2563
Research and Markets: "Service Invention to Increase Retention" Gathers Insights from More Than 150 International Marketers, Via Online Audit and One-On-One Qualitative Interviews. Aug 27, 2009 828
Renno launches customer retention program. Aug 22, 2009 237
Renno Communications Group Taps into Customer Retention Sector. Aug 16, 2009 562
Confused.com Chooses SAS to Better Target New Customers and Improve Customer Retention. Aug 13, 2009 645
JDA Software Outlines Strategies for Consumer Packaged Goods Manufacturers to Grow Market Share and Maintain Customer Loyalty. Aug 3, 2009 994
Omega and Vovici Partner to Boost Revenue, Profits for Companies by Maximizing Customer Satisfaction & Loyalty. Jul 29, 2009 534
NDS @ IBC 2009: Delivering the Future of TV. Jul 17, 2009 1230
New Research From Vovici Shows Businesses With Highly Loyal Customers Practice 7 Principles. Jul 16, 2009 623
XSell Announces Enhancements to Cable FrameworX[TM] Now in Production. Jul 14, 2009 580
OneCommand's Customer Retention Technology Drives Recession Success for Toyota Dealers. Jul 7, 2009 866
Spread promotions 'risk brand loyalty'. Brief article Jul 4, 2009 184
Scout Analytics Debuts to Drive Subscription Revenues for Online Services. Jun 30, 2009 892
Compass Group and First Data Introduce New Consumer Loyalty Program. Company overview Jun 24, 2009 456
Loyalty schemes improve customer retention. Jun 23, 2009 595
Major Study Finds Extensive Consumer Defection Dilemma Facing Packaged Goods Industry. Jun 22, 2009 909
Loyalty programs of GCC companies increase customer retention by 29 per cent during economic downturn. Jun 22, 2009 728
Brazil's TAM launches new customer loyalty programme Multiplus Fidelidade. Jun 19, 2009 161
TAM Launches Multiplus Fidelidade and Expands the Concept of Customer Loyalty. Jun 18, 2009 773
QlikView Ranks #1 for Ease of Use and Customer Loyalty in World's Largest Independent Survey of Business Intelligence Users. Jun 3, 2009 773
MoneyGram International Expands Customer Loyalty Program to Europe and Canada. Jun 2, 2009 483
Comedian gets serious about customer loyalty; SERVICES. May 14, 2009 527
Duck Creek Technologies Hosts 6th Annual User Conference - Thanks Customers for Loyalty and Support. May 13, 2009 533
75 Percent of Endeca B2C and B2B Customers Say Designing Personalized User Experience Drives Revenue and Customer Loyalty. Company overview May 8, 2009 716
Discover[R] Card Wins Brand Keys Customer Loyalty Award for 12th Consecutive Year. May 5, 2009 782
ClickFox Announces Three Customer Experience Analytics (CEA) Business Solutions. May 5, 2009 870
Increase retention by adding value. Triplett, Ted May 1, 2009 566
Convergys BSS/OSS Solutions Honored with Three Awards for Innovation and Improvements in Customer Loyalty. Company overview Apr 30, 2009 633
Customer Satisfaction with Online Financial Services Improves Despite Sagging Economy. Apr 21, 2009 828
Sitel Executive to Moderate Discussion about Increasing Customer Loyalty in the Contact Center. Apr 14, 2009 227
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: U.S. wireless service providers confront costly customer retention challenges as mobile data usage escalates. Now what? Company overview Apr 2, 2009 511
Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Wallenburg, Carl Marcus Apr 1, 2009 13503
Being the "nice guy" in business: unfortunately, there's no user's manual on customer relations and troubleshooting. But if you stay true to your morals and ethics and never compromise your company's integrity, customer loyalty will be easier to come by than you may think. Schoenholt, David L. Apr 1, 2009 1397
L-SOFT LAUNCHES LISTSERV MAESTRO 4.0. Apr 1, 2009 527
richrelevance Introduces myrecs[TM] to Speed Product Discovery and Build Customer Loyalty and Engagement. Apr 1, 2009 704
Tesco banking on customer loyalty to help plans thrive. Mar 30, 2009 273
Conde Nast Launches Improved Rewards Programs for Lucky to Help Subscribers Save More Money While Shopping. Mar 30, 2009 563
Brand Keys Customer Loyalty Engagement Index Again Rates Konica Minolta #1. Mar 18, 2009 584
NES Rentals Improves Industry-Leading Customer Loyalty With Net Promoter Score[R]. Mar 16, 2009 450
Frost Bank Chooses Allegiance to Drive Higher Customer Retention and Loyalty. Company overview Mar 10, 2009 578
Achieving the Elusive Win-Win-Win: Customer Loyalty, Full Agent Utilization and Cost Curtailment - Varolii Webinar. Mar 9, 2009 335
Samsung Tops Brand Keys Customer Loyalty Study for Eighth Straight Year. Mar 2, 2009 484
Savvy Interior Design Software Firm Leverages On-Demand Remote Support from NTRglobal to Help Control Costs and Cement Customer Loyalty. Mar 2, 2009 530
Retention and attrition: getting it right ... finally! retention is better among customers who use online banking and a debit card. Clapp, Bruce Mar 1, 2009 565

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