| Title |
Author |
Type |
Date |
Words |
| Customer Loyalty Thought Leader Partners with Aimia. |
|
|
May 14, 2012 |
708 |
| Once Again, Verizon Wireless Leads Industry In Customer Loyalty. |
|
|
May 10, 2012 |
589 |
| Syniverse Outlines Top Mobile Strategies to Amplify End-User Experiences, Customer Loyalty. |
|
|
May 7, 2012 |
716 |
| Telcos Look to CEM to Garner Customer Loyalty and Longevity. |
|
|
May 2, 2012 |
966 |
| One answer to retention is right in front of you. |
Triplett, Ted |
|
May 1, 2012 |
573 |
| Franchise payments network (FPN)--keeping that entrepreneur spirit alive. |
|
|
May 1, 2012 |
770 |
| Gamification: a new way to shape behavior: consumers are coming to expect rewards from companies in exchange for their loyalty. |
Swan, Christopher |
|
May 1, 2012 |
1171 |
| Oberweis Dairy Ups Customer Retention 35 Percent Using SAS[R] Analytics. |
|
|
Apr 18, 2012 |
611 |
| Strategy Analytics: Global Mobile Customer Loyalty Reaches All-Time Low. |
|
|
Apr 12, 2012 |
412 |
| Scottrade Earns Top Spot in Customer Loyalty. |
|
|
Apr 9, 2012 |
889 |
| Jacksons Fencing Improve Customer Retention with Postcode Anywhere. |
|
|
Apr 5, 2012 |
448 |
| Who owns the customer? Disentangling customer loyalty in indirect distribution channels. |
Eggert, Andreas; Henseler, Jorg; Hollmann, Sabine |
Report |
Apr 1, 2012 |
11292 |
| Junction Urges Marketers to Rethink the Brand to Rebuild Consumer Loyalty. |
|
|
Mar 31, 2012 |
323 |
| Punchcard Works with Pasadena Chamber of Commerce, Local Merchants to Move Customer Loyalty Programs into 21st Century. |
|
|
Mar 28, 2012 |
716 |
| Create a winning team and a strong practice: OT's Chris Donkin picks up some business tips at J&J's latest Practice Made Perfect roadshow. |
Donkin, Chris |
Conference notes |
Mar 23, 2012 |
1356 |
| Analytics: your next best thing to a crystal ball: in today's competitive environment, it's important for banks to maintain and grow customer relationships in order to sustain profitable growth. But as banks continue to attract new customers through acquisition, existing-customer churn undermines this growth. |
Triplett, Ted |
|
Mar 1, 2012 |
544 |
| What you want is loyalty. |
Lawfer, Manzie R. |
|
Mar 1, 2012 |
586 |
| Top Flash Sale Site Joss & Main Boosts Sales and Wins Customer Loyalty with StrongMail. |
|
|
Feb 22, 2012 |
918 |
| Discover Card Leads in Customer Loyalty for 16th Consecutive Year. |
|
|
Feb 16, 2012 |
548 |
| Dunkin' Donuts Is Number One in Coffee Customer Loyalty for Sixth Straight Year. |
|
|
Feb 7, 2012 |
826 |
| Hertz Gold Plus Rewards Customer Loyalty With Weekend Rewards Days Bonus Points Promotion in 9 European Countries. |
|
|
Feb 2, 2012 |
1123 |
| Enterasys Strong Customer Loyalty and Commitment Validated with High Net Promoter Score. |
|
|
Feb 1, 2012 |
1216 |
| MPi Unveils EDGE WorldClassfaE PORTAL at NADA 2012; The Ultimate Service Selling & Customer Retention Tool for Auto Dealerships. |
|
|
Jan 30, 2012 |
1004 |
| SAS-Expedia alliance boosts customer loyalty. |
|
|
Jan 26, 2012 |
455 |
| Port Cob's still standing strong; Customer loyalty is key for cult record store. |
|
|
Jan 21, 2012 |
471 |
| Hertz Rent a Car and Nectar Renew Exclusive Partnership to Reward Customer Loyalty in the UK. |
|
|
Jan 19, 2012 |
792 |
| Brands Undertaking Market Research Reap Rewards Through Customer Loyalty, Finds Market Leader Cint. |
|
|
Jan 17, 2012 |
546 |
| The loyalty equation: usability vs visibility. |
Moss, Fiona |
|
Jan 14, 2012 |
383 |
| FleetMatics Recognized as Leader in Customer Satisfaction with Net Promoter Scores (NPS) Scores Similar to those of the World's Top Brands. |
|
|
Jan 4, 2012 |
536 |
| Promoters vs. Detractors. |
|
|
Jan 1, 2012 |
561 |
| Grabbing consumer loyalty: connecting fragmented industries with big business helps rewards firm say 'thanks' to customers. |
Morrow, Emerald S. |
|
Jan 1, 2012 |
1017 |
| Driving customer loyalty in a mobile world. |
Kolman, Scott |
|
Jan 1, 2012 |
820 |
| Relationships between logo stories, storytelling complexity, and customer loyalty. |
Pham, Long; Pallares-Venegas, Ebetuel; Teich, Jeffrey E. |
Report |
Jan 1, 2012 |
7786 |
| Customer satisfaction, loyalty and repurchase some evidence from apparel consumers. |
Curtis, Tamilla; Abratt, Russell; Dion, Paul; Rhoades, Dawna |
|
Dec 22, 2011 |
4666 |
| Traditional Customer Loyalty Gets a Kick in the Pants with New Belly Digital Loyalty Program. |
|
|
Dec 14, 2011 |
752 |
| Womply Takes Customer Loyalty to New Heights in the Cloud. |
|
|
Dec 7, 2011 |
576 |
| Digital River's Global, Cloud-Based Subscription Billing and Commerce Helps Companies Increase Online Revenue and Customer Retention. |
|
|
Dec 1, 2011 |
936 |
| Relationship marketing through the prism of customer loyalty/Rysiu rinkodara per vartotoju lojalumo prizme. |
Bivainis, Juozas; Daukseviciute, Irena; Vilkaite, Neringa |
Report |
Dec 1, 2011 |
6648 |
| Brand equity and brand loyalty in the internet banking context: FIMIX-PLS market segmentation. |
Loureiro, Sandra Maria Correia; Miranda, Francisco Javier |
Report |
Dec 1, 2011 |
6588 |
| Heinz Ranks Number One in Customer Satisfaction Among All 225 Companies in the American Customer Satisfaction Index[TM]. |
|
|
Nov 15, 2011 |
1446 |
| Points-based loyalty trialled by Ocado. |
|
Brief article |
Nov 12, 2011 |
229 |
| How to build a bank's bottom line through customer loyalty. |
Solomon, Micah |
|
Nov 1, 2011 |
956 |
| Cutting customer churn in the collections business. |
Khalsa, Satwant |
|
Nov 1, 2011 |
1301 |
| IBM Business Analytics Helps Improve Customer Retention by Nearly 50 Percent at XO Communications. |
|
|
Oct 25, 2011 |
946 |
| Reno's Tamarack Junction Partners with Joingo(TM) to Increase Customer Loyalty and Revenue. |
|
|
Oct 19, 2011 |
688 |
| QlikTech Ranks First In Customer Loyalty Among BI Giants In World's Largest Independent Survey Of Business Intelligence Users. |
|
|
Oct 12, 2011 |
999 |
| No Time to Delay: New Survey Unveils Huge Opportunity for Airlines to Improve Customer Satisfaction, Loyalty and Operations. |
|
|
Oct 12, 2011 |
983 |
| Gander Mountain Adopts Revionics' Price Optimization Solution to Increase Sales, Product Demand and Customer Loyalty. |
|
|
Oct 5, 2011 |
895 |
| Stage Stores Develops Mobile Database to Promote Customer Loyalty. |
|
|
Sep 30, 2011 |
562 |
| BuyWithMe Launches Gateway for Businesses to Track ROI of Daily Deals and Promote Customer Loyalty. |
|
|
Sep 27, 2011 |
520 |
| New and Diverse Company Playbook Reveals Little Known Secrets of Customer Loyalty Leaders. |
|
|
Sep 21, 2011 |
894 |
| HP Helps Telecoms Create App Stores to Build Customer Loyalty and Grow Business. |
|
|
Sep 20, 2011 |
1023 |
| ModusLink and extrameasures partner to deliver holistic customer loyalty programs. |
|
|
Sep 19, 2011 |
1077 |
| Hear Firsthand How Acting on VOC Insight Can Increase Customer Satisfaction & Loyalty. |
|
|
Sep 14, 2011 |
773 |
| Bank Customers Say Being Recognized by Branch Employees Improves Customer Loyalty. |
|
|
Sep 14, 2011 |
473 |
| Factors affecting customer loyalty in the Taiwanese imported lumber market. |
Lee, Jun-yen; Hsieh, Tse-Wen |
|
Sep 1, 2011 |
3801 |
| Managing service recovery processes: the role of customers' age/Vartotoju amziaus itaka paslaugu vertinimui. |
Cambra-Fierro, Jesus; Berbel-Pineda, Juan M.; Ruiz-Benitez, Rocio; Vazquez-Carrasco, Rosario |
Report |
Sep 1, 2011 |
12124 |
| Critical factors promoting customer loyalty to smartphone and mobile communications service providers. |
Lee, Jung-Wan |
|
Sep 1, 2011 |
4599 |
| Hertz Introduces Hertz Gold Plus Rewards Customer Loyalty Program. |
|
|
Aug 10, 2011 |
1425 |
| MediaTrac's LoyaltyTrac Platform to Power CIMA Loyalty Rewards; the Most Comprehensive Multi-Level Customer Loyalty Rewards Program for Auto Dealers. |
|
|
Aug 8, 2011 |
1053 |
| AT&T Earns Top Ranking for Wireless Customer Loyalty in San Francisco in Leading Marketing Research Study. |
|
|
Jul 25, 2011 |
998 |
| AT&T Earns Top Ranking for Wireless Customer Loyalty in New York City in Leading Marketing Research Study. |
|
|
Jul 18, 2011 |
1005 |
| UK Food Service Giant, BFS 3663, Selects PROS to Enhance Customer Service, Loyalty with Real-Time Pricing. |
|
|
Jul 13, 2011 |
908 |
| Research and Markets: Next Generation Customer Loyalty: The Evolution of the Digital Customer. |
|
|
Jul 6, 2011 |
257 |
| The flexibility of logistics service providers and its impact on customer loyalty: an empirical study. |
Hartmann, Evi; Grahl, Alexander de |
Survey |
Jul 1, 2011 |
14290 |
| Study of satisfaction, loyalty, and market share in Kuwait banks offering mutual fund services. |
Al-Wugayan, Adel; Pleshko, Larry P. |
|
Jul 1, 2011 |
6807 |
| Research Shows B2B Executive Sponsor Programs Drive Innovation and Increase Customer Retention. |
|
|
Jun 29, 2011 |
453 |
| MediaTrac Releases The Auto Retailer's Ultimate 'How-to' Guide to Customer Loyalty & Retention Program Set Up, Management & Measurement. |
|
|
Jun 27, 2011 |
674 |
| Cell Phone Accessory Company SW-Box Announces Its Upcoming Customer Loyalty Program. |
|
|
Jun 24, 2011 |
310 |
| Factors that impact customer loyalty in the investment banking industry. |
Dempere, Juan M. |
|
Jun 22, 2011 |
9847 |
| Cellular South Calls on Neolane to Improve Up-Sell Capabilities and Increase Customer Retention. |
|
|
Jun 21, 2011 |
900 |
| AT&T Earns Top Ranking for Wireless Customer Loyalty in Atlanta in Leading Marketing Research Study. |
|
|
Jun 21, 2011 |
984 |
| VIR Announces a Customer Loyalty CashBack Shopping Mall Program for Banks and Credit Unions. |
|
|
Jun 15, 2011 |
662 |
| CHEP Expert To Address Customer Loyalty Conference. |
|
Conference news |
Jun 14, 2011 |
413 |
| Business Trust Expert David Horsager Shows How to Build Productivity and Customer Loyalty in New Book. |
|
|
Jun 7, 2011 |
985 |
| A discourse on research into customer loyalty/Vartotoju lojalumo tyrimu diskursas. |
Vilkaite, Neringa; Daukseviciute, Irena |
|
Jun 1, 2011 |
3875 |
| Service quality, customer satisfaction and loyalty: the moderating role of gender/Aptarnavimo kokybe, vartotoju pasitenkinimas ir lojalumas vartotoju lyties atzvilgiu. |
Karatepe, Osman M. |
Report |
Jun 1, 2011 |
10027 |
| Retail loyalty programs in Malaysia: the relationship of equity, value, satisfaction, trust, and loyalty among cardholders/Mazmenines prekybos lojalumo programos malaizijoje: nuosavas kapitalas, verte, pasitenkinimas, pasitikejimas ir lojalumas. |
Omar, Nor Asiah; Alam, Syed Shah; Aziz, Norzalita Abdul; Nazri, Muhamad Azrin |
Report |
Jun 1, 2011 |
9831 |
| The empirical research of factors influencing share of wallet in the B2B market. |
Cheng, Aiwu; Han, Lei; Cao, Cheng |
Report |
Jun 1, 2011 |
5801 |
| 24/7 Customer Teams with Corporate Executive Board to Develop Customer Effort Management Solution. |
|
|
May 25, 2011 |
717 |
| People want value-not just lowest prices: great customer service that builds consumer loyalty is much more valuable than heavy discounting. |
Ogle, Tim |
|
May 21, 2011 |
352 |
| Connectiva Systems to Chair Third Annual Customer Experience Management in Telecom Summit. |
|
|
May 18, 2011 |
569 |
| Medio Debuts New Customer Retention Service for Mobile. |
|
|
May 17, 2011 |
605 |
| Polk Launches Web-Based Loyalty Analytics Solution for Automotive Industry. |
|
|
May 10, 2011 |
758 |
| AT&T To Benefit from T-Mobile Customer Loyalty. |
|
|
May 5, 2011 |
410 |
| Allegiance White Paper: Top Nine Ways to Increase Customer Loyalty. |
|
|
May 4, 2011 |
588 |
| Customer loyalty in the cosmetics market. |
|
|
May 1, 2011 |
429 |
| Customer loyalty give a little get a lot. |
Shields, Tennille |
|
May 1, 2011 |
1456 |
| Apple hubris risks customer loyalty: analyst. |
|
|
Apr 29, 2011 |
666 |
| Discover[R] Card Keeps Top Rank in Customer Loyalty for 15th Consecutive Year. |
|
|
Apr 25, 2011 |
540 |
| $48 Billion Worth of Consumer Loyalty Reward Points Dispensed Each Year, Yet One-Third Are Never Cashed In. |
|
|
Apr 19, 2011 |
1193 |
| Kihon Media Launches New Version of Sensible Driver, Online Customer Retention & Sales Program for Auto Dealerships and Servicing Centers. |
|
|
Apr 7, 2011 |
784 |
| ShareRewards Generates Revenue Buzz at NAA MediaXchange 2011 Conference. |
|
Conference news |
Apr 5, 2011 |
405 |
| Checking rewards: on the ropes? Implementation of the Durbin Amendment will hamper debit-based rewards. In the future, these programs will continue to exist--only with a stronger focus on enhancing customer loyalty rather than simply bolstering revenue. |
Stein, Gary |
Company overview |
Apr 1, 2011 |
2414 |
| Does bait and switch really work? How to fight false promises with customer service, loyalty, and truth. |
Hinerman, Ed |
|
Mar 30, 2011 |
1006 |
| Local Solo-E Certified Expert from Finding Time Predicts Increase in Heart-Based Solopreneur and Small Business Owner Customer Loyalty. |
|
|
Mar 30, 2011 |
635 |
| Editions Legislatives Chooses KXEN for Increased Agility Across the Customer Lifecycle, More Efficient Prospecting, More Effective Up-Sell and Cross-Sell, and Improved Customer Retention. |
|
Company overview |
Mar 30, 2011 |
870 |
| Customer Loyalty and Profitability Event to Showcase 17 telecoms Operator Case Studies on How to Drive Customer Retention. |
|
|
Mar 22, 2011 |
469 |
| Detergent ingredients soar-threatening retail prices: detergent brands have been relying on consumer loyalty and large ad spends, says Mintec's Robert Miles. But cost increases are threatening their dominance. |
Miles, Robert |
|
Mar 19, 2011 |
437 |
| The war for our wallets: the battle for customer loyalty reached a turning point in 2010, with supermarkets splashing out unprecedented sums on advertising. Rob Gray analyses The Grocer's first-ever survey into advertising's biggest spenders. |
Gray, Rob |
|
Mar 19, 2011 |
4152 |
| CIMA Insight Offers Mystery Shopping and Brand Audits to Help Businesses Increase Sales and Improve Customer Retention. |
|
|
Mar 18, 2011 |
246 |
| Hallmark Cards and Carlson Marketing Take a Journey to Stronger Customer Loyalty. |
|
|
Mar 16, 2011 |
610 |
| GIA Grows by 24% and Achieves Over 95% Customer Retention Rate in 2010. |
|
|
Mar 10, 2011 |
746 |
| Building customer loyalty in tough times. |
|
|
Mar 1, 2011 |
681 |
| LoyaltyMatch OnDemand and Customer Connect Loyalty Sign Reseller Agreement to Expand Into Europe. |
|
|
Feb 28, 2011 |
405 |
| Kaiser Permanente Ranked No. 1 Health Insurance Provider in Customer Loyalty in the Satmetrix 2011 Net Promoter Benchmark Study. |
|
|
Feb 18, 2011 |
728 |
| Scottrade Ranks as Top Online Brokerage for Customer Loyalty. |
|
|
Feb 17, 2011 |
447 |
| JetBlue Airways Leads Airline Industry in Customer Loyalty for Second Consecutive Year in the Satmetrix 2011 Net Promoter Benchmark Study. |
|
Company overview |
Feb 17, 2011 |
908 |
| High Five! Dunkin' Donuts is Number One in Customer Loyalty for Fifth Straight Year. |
|
|
Feb 16, 2011 |
786 |
| Customers' loyalty is to be rewarded. |
|
|
Feb 4, 2011 |
321 |
| How to reach the Hispanic market: understanding the culture and communicating accordingly are keys to success in this rapidly growing market, where well-tailored customer service will lead to a higher level of customer loyalty and referrals. |
Rodriguez-Burton, Helen |
|
Feb 1, 2011 |
867 |
| ZED TEMA Selects Sixth Sense Media to Power Their Loyalty Club That Opens a New Advertising Channel for Brands. |
|
|
Jan 26, 2011 |
462 |
| Ken Garff Automotive Group Enrolls in Preventive Maintenance Program to Grow Service Revenue and Increase Customer Retention. |
|
|
Jan 24, 2011 |
958 |
| Toyota, Lexus top consumer retention rating. |
|
|
Jan 18, 2011 |
226 |
| RateIntegration Inc. Mobile Campaign Management and Customer Loyalty Leader Rebrands to Become Sixth Sense Media. |
|
|
Jan 12, 2011 |
596 |
| Manpower's TAPFIN Recognized as a Top Overall Performer Among Managed Service Providers in Customer Loyalty Survey. |
|
|
Jan 6, 2011 |
887 |
| Retail Hero Continues to Grow Their Customer Base with Hero Points Customer Loyalty Program. |
|
|
Jan 5, 2011 |
567 |
| Employee empowerment and job satisfaction: a case study of RC and SABIC in the Kingdom of Saudi Arabia. |
Alzalabani, Hamdan Abdulmonem; Nair, Reji D. |
Case study |
Jan 1, 2011 |
6221 |
| Customer loyalty more imp portant than ever - and for at least one building soc ciety that's a promise; Things could be looking up for Britain's savers after two years of pain, writes Jeremy Gates. |
|
|
Dec 6, 2010 |
1644 |
| Relationship recovery: an overlooked retention strategy. |
Triplett, Ted |
|
Dec 1, 2010 |
586 |
| Buy.com Launches 'Rakuten Super Points' Customer Loyalty Program. |
|
|
Nov 18, 2010 |
871 |
| Heinz Ranks Number One in Customer Satisfaction Among Food Processing Companies for 11th Year in a Row. |
|
|
Nov 16, 2010 |
561 |
| J.D. Power and Associates Reports: Customer Retention Varies Widely Among Personal Car Insurance Companies in the UK; Switching Represents Nearly 3.5 Billion pounds Sterling in Premiums at Stake Annually. |
|
|
Nov 16, 2010 |
1460 |
| Promotions can be force for good: while they may dilute consumer loyalty, deals can help drive up case values. |
Black, Clive |
|
Nov 6, 2010 |
406 |
| Drive customer loyalty with Net Promoter Score: calculating an NPS score is just the start of what such a program can accomplish. When used correctly with a feedback loop, it can help improve the bank's bottom line. |
Garrity, Jim |
|
Nov 1, 2010 |
2009 |
| Regal Entertainment Group Customer Loyalty Program Celebrates 10 Year Anniversary. |
|
|
Nov 1, 2010 |
690 |
| OrderGroove Welcomes Professor Peter Fader to Board of Advisors. |
|
|
Oct 28, 2010 |
869 |
| Landmark Group Unveils 'Shukran' Customer Loyalty Programme in UAE. |
|
|
Oct 27, 2010 |
560 |
| Attensity Co-Presenting With Wells Fargo on Enabling Companies to Improve Customer Loyalty Through Text Analytics. |
|
|
Oct 25, 2010 |
857 |
| Mary Kay Tops Consumer Loyalty List in New National Survey. |
|
|
Oct 21, 2010 |
428 |
| 'Value' drives loyalty more than 'satisfaction'. |
Triplett, Ted |
|
Oct 1, 2010 |
592 |
| Maritz and Bunchball Team up to "Gamify" Customer Loyalty & Employee Engagement. |
|
|
Sep 24, 2010 |
716 |
| Lawrence Lands Three Major Retail Accounts, Leverages the Queue to Optimize In-Store Experience, Consumer Loyalty, Profits. |
|
|
Sep 22, 2010 |
760 |
| Study of Brands Shows Tylenol Maintains Consumer Loyalty Despite Recent Quality Challenges. |
|
|
Sep 20, 2010 |
620 |
| Citi ThankYou Rewards Receives COLLOQUY's 'Master of Enterprise Loyalty' Award. |
|
|
Sep 20, 2010 |
677 |
| Summit Resources Launches LoyaltyCash[TM] to Help Automotive Dealers Boost Customer Retention. |
|
|
Sep 16, 2010 |
659 |
| QlikTech Ranks First in Customer Loyalty for Second Consecutive Year in World's Largest Independent Survey of Business Intelligence Users. |
|
|
Sep 15, 2010 |
816 |
| CUSTOMER SUCCESS: Easynet Global Services Strengthens Customer Satisfaction with BMC Software. |
|
|
Sep 7, 2010 |
792 |
| Leisure Travel Professionals Drive Customer Loyalty with Sabre Travel Network. |
|
|
Aug 30, 2010 |
720 |
| Motivate Employees, Build Customer Loyalty with Customized Prepaid Visa Incentive Cards from Incentive CardLab. |
|
|
Aug 24, 2010 |
890 |
| Vovici Powers Savvis' New Customer Loyalty Program. |
|
|
Aug 16, 2010 |
575 |
| Research and Markets: Customer Loyalty in Australian Financial Services. |
|
|
Aug 11, 2010 |
399 |
| Once Again, Verizon Wireless Leads Industry In Customer Loyalty. |
|
|
Aug 5, 2010 |
685 |
| Retain your customers. |
|
|
Aug 2, 2010 |
1393 |
| How Brand Ambassadors can strengthen your message and build customer loyalty. |
Hamor, Pamela |
Interview |
Aug 1, 2010 |
830 |
| The real reason to outsource (and it's not what you think): here's a crash course in what to look for in an outsourcing partner to help with loss mitigation. |
Hebner, Gregory |
Cover story |
Aug 1, 2010 |
2415 |
| Customer loyalty: making your program excel: customer retention is one measurement of the effectiveness of your loyalty program and a critical component to the growth of your business. |
Baxter, Steve |
|
Aug 1, 2010 |
1792 |
| United Kingdom : Portrait Software to Reveal how Incremental CRM Technology improves Up sell, Cross sell and Customer Retention at CRM Evolution 2010. |
|
|
Jul 27, 2010 |
131 |
| United States : Portrait Software to Reveal how CRM Technology improves Up sell, Cross sell and Customer Retention at CRM Evolution. |
|
|
Jul 27, 2010 |
131 |
| Vodafone Fiji Provides Flexibility, Drives Loyalty with Convergys Solutions. |
|
Company overview |
Jul 14, 2010 |
918 |
| The NASDAQ OMX Group Builds Subscriber Loyalty With New Analytics Services from Outsell, Inc. |
|
|
Jul 12, 2010 |
820 |
| J.D. Power and Associates Reports: Providing Highly Satisfying Home Insurance Claim Experiences Leads to Significantly Increased Customer Loyalty and Advocacy. |
|
|
Jul 8, 2010 |
1195 |
| Research and Markets: Proactive Customer Retention in Personal Loans in the Australian Market 2010. |
|
|
Jul 5, 2010 |
454 |
| JetBlue's TrueBlue Customer Loyalty Program and Carlson Marketing Launch the 'Be True' Campaign. |
|
|
Jul 1, 2010 |
1877 |
| How not to cut staff churn and boost customer loyalty. |
Read, Brendan B. |
|
Jul 1, 2010 |
690 |
| Getting social: grocers try their hand at social media to expand their reach and build customer loyalty. |
Amato-McCoy, Deena M. |
|
Jul 1, 2010 |
2084 |
| Consumer-company identification: development and validation of a scale. |
Hildebrand, Diogo Fajardo Nunes; Fernandes, Daniel Von Der Heyde; Veloso, Andres Rodriguez; Slongo, |
Report |
Jul 1, 2010 |
8569 |
| Service guarantees: a review and explanation of their continued rarity. |
McCollough, Michael A. |
|
Jul 1, 2010 |
12613 |
| Vovici Powers Satrix Solutions' Innovative Approach To Drive Maximum Value For Clients. |
|
|
Jun 28, 2010 |
491 |
| Research and Markets: Implementing Cross-Channel Analytics to Improve Customer Loyalty Available Now for Analysis. |
|
|
Jun 23, 2010 |
304 |
| CA Technologies' Internet Security Business Unit Selects ServiceSource Channel Sales Cloud Application to Increase Service Revenue and Customer Loyalty. |
|
|
Jun 17, 2010 |
436 |
| Sabre Announces Total Travel Solution Enabling Agencies to Drive Customer Loyalty and Power Business Performance. |
|
Company overview |
Jun 16, 2010 |
819 |
| du institutes first Customer Advisory Board as innovative way toconnect with customers. |
|
|
Jun 13, 2010 |
454 |
| PTC and HP Expand Relationship Through Customer Loyalty Program. |
|
|
Jun 7, 2010 |
603 |
| J.D. Power and Associates and What Car? Report: Providing a Highly Satisfying Service Experience for Vehicle Owners May Lead to a Fourfold Increase in Customer Retention. |
|
|
Jun 3, 2010 |
1460 |
| Dunkin' Donuts tops in customer loyalty. |
|
|
Jun 3, 2010 |
442 |
| Bank customer loyalty slips, mostly at larger institutions, survey says. |
|
Brief article |
Jun 1, 2010 |
272 |
| Customer Focus: keystone to trust customer retention in Turbulent Times. |
|
|
Jun 1, 2010 |
335 |
| Relationship marketing in financial services/Santykiu rinkodaros ypatumai teikiant finansines paslaugas. |
Jurgileviciute, Laura; Sudzius, Vytautas |
Report |
Jun 1, 2010 |
4167 |
| Seawings Customer Loyalty and Incentive Program. |
|
|
May 29, 2010 |
263 |
| J.D. Power and Associates Reports: Rewards and Incentives Are a Key Differentiator and Driver of Satisfaction With Mobile Phone Service Providers in the UK. |
|
|
May 28, 2010 |
1234 |
| Seawings Customer Loyalty and Incentive Program. |
|
|
May 27, 2010 |
263 |
| Encouraging Discussions on Day 2 of Saudi Com. |
|
Brief article |
May 27, 2010 |
305 |
| Seawings Customer Loyalty and Incentive Program. |
|
|
May 26, 2010 |
499 |
| SAS[R] Helps Alfa Vision Insurance Improve Customer Retention. |
|
|
May 24, 2010 |
452 |
| Vovici CEO Says Businesses Need to Cut Through Increasing Noise to Hear Customers, Build Loyalty. |
|
|
May 10, 2010 |
652 |
| David's Bridal Co-Presenting with Attensity on Enabling Companies to Improve Customer Loyalty Through Social CRM. |
|
|
May 7, 2010 |
859 |
| Gate2Shop Rolls Out the Active Client & Customer Retention Service. |
|
|
May 2, 2010 |
426 |
| Career day can lead to lifetime customer loyalty. |
Lyles, Brandi |
|
May 1, 2010 |
690 |
| Health officials use new means to trace sources of food illness: customer loyalty cards hold promise. |
Johnson, Teddi Dineley |
Survey |
May 1, 2010 |
1289 |
| Higher education: take your organization to the next level by applying the concepts explained in this month's featured books. |
Casey, Erin |
|
May 1, 2010 |
787 |
| UTOPY Unveils Two New Ground-Breaking Solutions that Maximize Customer Satisfaction and Retention Rates. |
|
|
Apr 27, 2010 |
633 |
| Augme, Graphic Packaging Deliver Turnkey Solution for Redeeming Customer Loyalty Codes via Mobile Devices. |
|
|
Apr 27, 2010 |
1137 |
| Dunkin' Donuts Tops Global Brand Loyalty Index. |
|
|
Apr 23, 2010 |
544 |
| Dunkin' Donuts Tops Global Brand Loyalty Index. |
|
|
Apr 22, 2010 |
544 |
| New Research Shows Small and Mid-Size CROs Inspire Greater Customer Loyalty. |
|
|
Apr 19, 2010 |
364 |
| Your Brand Is in Their Hands; How your employees can make -- or break -- a brand relationship. |
McEwen, William J. |
Reprint |
Apr 15, 2010 |
1539 |
| Zebra Technologies' new Self-Service Kiosk Printer Improves Customer Loyalty, & Maximises Worker Productivity. |
|
|
Apr 15, 2010 |
592 |
| Hilton Worldwide Becomes First Hotel Partner for JetBlue Airways' Customer Loyalty Program. |
|
|
Apr 14, 2010 |
1206 |
| Earth friendly and profitable: recycling stations can attract customers, inspire loyalty and boost the bottom line. |
Stoll, Warren |
|
Apr 1, 2010 |
739 |
| Augmented reality: a sustainable marketing tool? |
Bulearca, Marius; Tamarjan, Daniel |
Report |
Apr 1, 2010 |
7223 |
| Vovici to Host Webinar on Extreme Customer Loyalty, April 21. |
|
|
Mar 30, 2010 |
355 |
| COLLOQUY 2010 Retail Loyalty Index: Low Prices Replace Customer Service as Top Driver of Customer Loyalty. |
|
|
Mar 29, 2010 |
1039 |
| Event Alert: Upcoming NICE Events to Highlight How Optimizing Customer Dynamics Revolutionizes Customer Loyalty, Compliance, and Operational Efficiency. |
|
|
Mar 25, 2010 |
1603 |
| Schwab Earns Highest Customer Loyalty Ranking Among Brokerage & Investment Firms in Satmetrix Net Promoter's 2010 Industry Report. |
|
|
Mar 25, 2010 |
892 |
| Best Western Ranked Number One Midscale Hotel Brand in 2010 Brand Keys Customer Loyalty Engagement Index. |
|
|
Mar 23, 2010 |
423 |
| MediaTrac's LoyaltyTrac Customer Loyalty & Service Retention Program Helps Auto Dealers Drive 24 Percent Increase in Customer Visit Frequency. |
|
|
Mar 22, 2010 |
1077 |
| HireRight Receives Two MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards. |
|
|
Mar 18, 2010 |
711 |
| ServiceSource Announces Partnership with Cardiac Science to Enhance Service Revenue and Customer Loyalty for AED Products. |
|
Company overview |
Mar 18, 2010 |
506 |
| Zappos.com Salutes Customer Loyalty Team in New Ad Campaign. |
|
|
Mar 18, 2010 |
445 |
| Satmetrix Releases 2010 Annual Net Promoter Benchmarks for Customer Loyalty. |
|
Company overview |
Mar 17, 2010 |
1031 |
| Loyalty is a desirable and valuable quality--but how best to engender it? |
Moreton, Guy |
|
Mar 13, 2010 |
466 |
| Samsung Mobile Secures #1 U.S. Market Share Leadership for All of 2009. |
|
|
Mar 10, 2010 |
531 |
| STRATMARK Launches Ground-Breaking Newspaper Loyalty Program. |
|
|
Mar 9, 2010 |
319 |
| Truth serum, anyone? |
|
Brief article |
Mar 1, 2010 |
114 |
| Self-service at the click of a button: technical tools will help generate greater customer loyalty, retention and additional business. |
Lewis, Robert |
|
Mar 1, 2010 |
523 |
| Personal needs assessment a tool to build the relationship. |
Triplett, Ted |
|
Mar 1, 2010 |
503 |
| Analysis of methodological potential for customers' loyalty evaluation /Vartotoju lojalumo nustatymo metodinio potencialo analize. |
Bivainis, Juozas; Vilkaite, Neringa |
Report |
Mar 1, 2010 |
6641 |
| Discover[R] Card Ranked Tops in Customer Loyalty for 13th Consecutive Year. |
|
|
Feb 23, 2010 |
492 |
| U.S. Bank Shines in 2009 American Customer Satisfaction Index (ACSI). |
|
|
Feb 16, 2010 |
460 |
| Dunkin' Donuts Number One In Customer Loyalty for Fourth Straight Year. |
|
|
Feb 16, 2010 |
692 |
| Public Builder Meritage Homes Switches to AVID Ratings for Nationwide Customer Loyalty Management. |
|
|
Feb 16, 2010 |
414 |
| BrandPartners Teams Up With PerformanceDelta to Help Banks and Credit Unions Drive Sales and Increase Staff and Customer Retention. |
|
|
Feb 16, 2010 |
438 |
| Tesco piles loyalty pressure on Asda. |
Ryan, Chloe; Grew, Joanne |
|
Feb 13, 2010 |
510 |
| Micros Retail Systems to Provide Customers Mobile-Enabled Loyalty & Gift Programs Through a Strategic Relationship with Mocapay. |
|
|
Feb 9, 2010 |
634 |
| E-communications: empower your system communicate effectively: content-driven e-communications can strengthen customer retention and engagement. |
Kong, Kimo |
|
Feb 1, 2010 |
1149 |
| IQMS Demonstrates Strong Profitability and Customer Loyalty Despite Down Economy. |
|
|
Feb 1, 2010 |
537 |
| Acclaimed Business Author, Patrick Lencioni, Urges Client Service Providers to Lose the Ego and Get Naked in His New Book: Getting Naked: a Business Fable about Shedding the Three Fears that Sabotage Client Loyalty. |
|
|
Feb 1, 2010 |
360 |
| Up close and personal: finding success in personal lines: personal lines sales requires dedication, involvement and a commitment to helping people. agents who have turned this into an art are reaping the rewards of stability, client loyalty and profits. |
Williams, Elizabeth |
Company overview |
Feb 1, 2010 |
2169 |
| Building customer loyalty. |
Read, Brendan |
|
Feb 1, 2010 |
2175 |
| LenderLive Network, Customer Retention Solutions Forge Strategic Partnership. |
|
|
Jan 5, 2010 |
479 |
| Office Depot Launches Company's Leading Customer Loyalty Programs in Puerto Rico. |
|
|
Jan 4, 2010 |
1044 |
| Customer loyalty pays off. |
Schneider, Howard |
Survey |
Jan 1, 2010 |
826 |
| Understanding client loyalty: it's all about listening, not selling. |
Eisenstaedt, Lee H. |
|
Jan 1, 2010 |
1091 |
| Service quality, relational benefits, and customer loyalty in a non-western context. |
Yacout, Omneya Mokhtar |
Report |
Jan 1, 2010 |
8369 |
| Validity of Delone and Mclean's e-commerce model in B2C student loan industry. |
Chong, Hyonsong; Cates, Dewaynna; Rauniar, Rupak |
Report |
Jan 1, 2010 |
7071 |
| SYSPRO Value Proposition Translates into High ERP Customer Retention. |
|
|
Dec 15, 2009 |
647 |
| SkillSoft Ranks Number One in Customer Loyalty for Third Consecutive Year in Survey of Global Software and IT Companies. |
|
|
Dec 9, 2009 |
701 |
| New survey reveals customer loyalty primary issue for airline industry. |
|
|
Dec 7, 2009 |
514 |
| Give your customers a reason to stay. |
Triplett, Ted |
|
Dec 1, 2009 |
557 |
| Exploring the relationship between customer satisfaction and loyalty in the mobile telecommunication industry in Ghana. |
Bamfo, Bylon Abeeku |
|
Dec 1, 2009 |
4473 |
| One-stop shop: ZenPrint streamlines Web-to-print services. |
Whitesides, Hilary Ingoldsby |
|
Dec 1, 2009 |
714 |
| Is Loyalty Dead? In this grueling economic environment, it's certainly endangered. But maybe loyalty has always been an illusion. |
McEwen, William J. |
|
Nov 19, 2009 |
1208 |
| Beyond the ultimate question; a systematic approach to improve customer loyalty. |
|
Book review |
Nov 1, 2009 |
155 |
| Discrepancy between disaster preparedness perception and reality in UK small- and mid-sized businesses: despite confidence in client loyalty, SMBs without effective disaster preparedness plans lose customers. |
|
|
Nov 1, 2009 |
875 |
| Skills-based routing: the tool you need to generate revenue and retain customers. |
Passios, Tim |
|
Nov 1, 2009 |
768 |
| United Kingdom's Most Popular Property Website Uses Vovici to Increase Customer Retention. |
|
|
Oct 27, 2009 |
633 |
| Cabela's Expands Customer Loyalty Program via Partnership with Cenex Brand. |
|
|
Oct 20, 2009 |
553 |
| ARAMARK Expands Campus Customer Loyalty Program. |
|
|
Oct 19, 2009 |
519 |
| aerie by American Eagle Customer Loyalty Program Surpasses One-Million Members in Just over One Year. |
|
|
Oct 13, 2009 |
486 |
| NewBay LifeCache Social Networking Exceeds 10 Million Users. |
|
|
Oct 8, 2009 |
648 |
| New Intuit Solution Delivers More Deposits for Financial Institutions, Increases Customer Loyalty. |
|
|
Oct 7, 2009 |
895 |
| e-Dialog Targets E-mail Marketing Aimed at Building and Enhancing Customer Loyalty for JetBlue Airways. |
|
|
Oct 5, 2009 |
475 |
| A simple tool to help assess and create customer value. |
Triplett, Ted |
|
Oct 1, 2009 |
420 |
| Best practices in contract manufacturing: though different in size and scope, these six companies have long track records of success. |
Sherman, Randall; Leone, Dave; Klomp, Frank |
Company overview |
Oct 1, 2009 |
2727 |
| WorkForce Software Changes the Impact of Workforce Management Solutions on Profitability, and Employee and Customer Retention. |
|
|
Oct 1, 2009 |
710 |
| No such thing as loyalty? Global loyalty leaders ICLP release controversial white paper. |
|
|
Sep 24, 2009 |
491 |
| EYC Selects Netezza to Power Retail 2.0[TM] Customer Loyalty and Segmentation Solutions for the Retail Sector. |
|
Company overview |
Sep 17, 2009 |
573 |
| Research and Markets: Customer Retention in Wealth Management 2009. |
|
|
Sep 17, 2009 |
229 |
| National Benchmarking from Allegiance Takes the Pulse of Banking/Credit Union Customer Loyalty and Engagement. |
|
|
Sep 16, 2009 |
635 |
| With ATICO Fakhreldin Group, You Move from Gold to Platinum. |
|
|
Sep 14, 2009 |
435 |
| MegaPath Executives to Present on Increasing Customer Loyalty with Managed Services at Industry Conference. |
|
Conference news |
Sep 8, 2009 |
354 |
| Customer service still seen as the main determinant of customer loyalty. |
|
Brief article |
Sep 1, 2009 |
131 |
| Nurturing the right customers: by measuring and improving customer lifetime value, you'll be able to grow your most profitable customers. |
Kumar, V.; Rajan, Bharath |
Cover story |
Sep 1, 2009 |
3290 |
| IPTV services: the sum of the parts. |
Scherf, Kurt |
|
Sep 1, 2009 |
668 |
| How to build and maintain client loyalty during the long-term disability claims process. |
Newfield, Jason |
|
Sep 1, 2009 |
796 |
| Making a car engine purr. |
Cicerone, Bob |
|
Sep 1, 2009 |
2563 |
| Research and Markets: "Service Invention to Increase Retention" Gathers Insights from More Than 150 International Marketers, Via Online Audit and One-On-One Qualitative Interviews. |
|
|
Aug 27, 2009 |
828 |
| Renno launches customer retention program. |
|
|
Aug 22, 2009 |
237 |
| Renno Communications Group Taps into Customer Retention Sector. |
|
|
Aug 16, 2009 |
562 |
| Confused.com Chooses SAS to Better Target New Customers and Improve Customer Retention. |
|
|
Aug 13, 2009 |
645 |
| JDA Software Outlines Strategies for Consumer Packaged Goods Manufacturers to Grow Market Share and Maintain Customer Loyalty. |
|
|
Aug 3, 2009 |
994 |
| Omega and Vovici Partner to Boost Revenue, Profits for Companies by Maximizing Customer Satisfaction & Loyalty. |
|
|
Jul 29, 2009 |
534 |
| NDS @ IBC 2009: Delivering the Future of TV. |
|
|
Jul 17, 2009 |
1230 |
| New Research From Vovici Shows Businesses With Highly Loyal Customers Practice 7 Principles. |
|
|
Jul 16, 2009 |
623 |
| XSell Announces Enhancements to Cable FrameworX[TM] Now in Production. |
|
|
Jul 14, 2009 |
580 |
| OneCommand's Customer Retention Technology Drives Recession Success for Toyota Dealers. |
|
|
Jul 7, 2009 |
866 |
| Spread promotions 'risk brand loyalty'. |
|
Brief article |
Jul 4, 2009 |
184 |
| Scout Analytics Debuts to Drive Subscription Revenues for Online Services. |
|
|
Jun 30, 2009 |
892 |
| Compass Group and First Data Introduce New Consumer Loyalty Program. |
|
Company overview |
Jun 24, 2009 |
456 |
| Loyalty schemes improve customer retention. |
|
|
Jun 23, 2009 |
595 |
| Major Study Finds Extensive Consumer Defection Dilemma Facing Packaged Goods Industry. |
|
|
Jun 22, 2009 |
909 |
| Loyalty programs of GCC companies increase customer retention by 29 per cent during economic downturn. |
|
|
Jun 22, 2009 |
728 |
| Brazil's TAM launches new customer loyalty programme Multiplus Fidelidade. |
|
|
Jun 19, 2009 |
161 |
| TAM Launches Multiplus Fidelidade and Expands the Concept of Customer Loyalty. |
|
|
Jun 18, 2009 |
773 |
| QlikView Ranks #1 for Ease of Use and Customer Loyalty in World's Largest Independent Survey of Business Intelligence Users. |
|
|
Jun 3, 2009 |
773 |
| MoneyGram International Expands Customer Loyalty Program to Europe and Canada. |
|
|
Jun 2, 2009 |
483 |
| Comedian gets serious about customer loyalty; SERVICES. |
|
|
May 14, 2009 |
527 |
| Duck Creek Technologies Hosts 6th Annual User Conference - Thanks Customers for Loyalty and Support. |
|
|
May 13, 2009 |
533 |
| 75 Percent of Endeca B2C and B2B Customers Say Designing Personalized User Experience Drives Revenue and Customer Loyalty. |
|
Company overview |
May 8, 2009 |
716 |
| Discover[R] Card Wins Brand Keys Customer Loyalty Award for 12th Consecutive Year. |
|
|
May 5, 2009 |
782 |
| ClickFox Announces Three Customer Experience Analytics (CEA) Business Solutions. |
|
|
May 5, 2009 |
870 |
| Increase retention by adding value. |
Triplett, Ted |
|
May 1, 2009 |
566 |
| Convergys BSS/OSS Solutions Honored with Three Awards for Innovation and Improvements in Customer Loyalty. |
|
Company overview |
Apr 30, 2009 |
633 |
| Customer Satisfaction with Online Financial Services Improves Despite Sagging Economy. |
|
|
Apr 21, 2009 |
828 |
| Sitel Executive to Moderate Discussion about Increasing Customer Loyalty in the Contact Center. |
|
|
Apr 14, 2009 |
227 |
| CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: U.S. wireless service providers confront costly customer retention challenges as mobile data usage escalates. Now what? |
|
Company overview |
Apr 2, 2009 |
511 |
| Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. |
Wallenburg, Carl Marcus |
|
Apr 1, 2009 |
13503 |
| Being the "nice guy" in business: unfortunately, there's no user's manual on customer relations and troubleshooting. But if you stay true to your morals and ethics and never compromise your company's integrity, customer loyalty will be easier to come by than you may think. |
Schoenholt, David L. |
|
Apr 1, 2009 |
1397 |
| L-SOFT LAUNCHES LISTSERV MAESTRO 4.0. |
|
|
Apr 1, 2009 |
527 |
| richrelevance Introduces myrecs[TM] to Speed Product Discovery and Build Customer Loyalty and Engagement. |
|
|
Apr 1, 2009 |
704 |
| Tesco banking on customer loyalty to help plans thrive. |
|
|
Mar 30, 2009 |
273 |
| Conde Nast Launches Improved Rewards Programs for Lucky to Help Subscribers Save More Money While Shopping. |
|
|
Mar 30, 2009 |
563 |
| Brand Keys Customer Loyalty Engagement Index Again Rates Konica Minolta #1. |
|
|
Mar 18, 2009 |
584 |
| NES Rentals Improves Industry-Leading Customer Loyalty With Net Promoter Score[R]. |
|
|
Mar 16, 2009 |
450 |
| Frost Bank Chooses Allegiance to Drive Higher Customer Retention and Loyalty. |
|
Company overview |
Mar 10, 2009 |
578 |
| Achieving the Elusive Win-Win-Win: Customer Loyalty, Full Agent Utilization and Cost Curtailment - Varolii Webinar. |
|
|
Mar 9, 2009 |
335 |
| Samsung Tops Brand Keys Customer Loyalty Study for Eighth Straight Year. |
|
|
Mar 2, 2009 |
484 |
| Savvy Interior Design Software Firm Leverages On-Demand Remote Support from NTRglobal to Help Control Costs and Cement Customer Loyalty. |
|
|
Mar 2, 2009 |
530 |
| Retention and attrition: getting it right ... finally! retention is better among customers who use online banking and a debit card. |
Clapp, Bruce |
|
Mar 1, 2009 |
565 |
