Customer e-mail queries taking far longer at Christmas - report.INTERNET BUSINESS NEWS-(C)1995-2005 M2 COMMUNICATIONS LTD LTD 1 Laron-type dwarfism 2 Leukotriene D 3 Long-term depression, see there 4. Long-term disability According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a report from numero, a provider of response applications for the text channels, during the Christmas period retailers' customer services departments fail to respond to queries via e-mail or the 'Contact Us' button on websites. It is estimated that in a normal month 80% of customers can expect a response to their e-mail query within 24 hours of having sent it, the remaining 20% will see a response within three days. However, at Christmas response within 24 hours drops to around 25% and the problem is increased by customers sending new e-mails to chase their original query. And since e-mail contact to customer services departments increases year on year by between 40 and 80%, the problem is expected to continue, numero claims. According to numero, its SmartAgent technology enables the retailers to acknowledge receipt of the original email, provide a time frame as to when to expect a response, handle seasonality, prioritise Verb 1. prioritise - assign a priority to; "we have too many things to do and must prioritize" prioritize grade, rate, rank, place, range, order - assign a rank or rating to; "how would you rank these students?"; "The restaurant is rated highly in the food emails and route them to the correct agent in the right department. No pricing details were disclosed. ((Comments on this story may be sent to info@m2.com)) |
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