Customer Support Magazine and Real Market Research Select Servicesoft Technologies as a Finalist for Users Choice Awards.NATICK, Mass.--(BUSINESS WIRE)--Oct. 13, 1999-- Servicesoft Technologies, Inc. today announced its Web Advisor(R) self-help solution for Internet Customer Service has been named a finalist in The First Annual Users Choice Awards, sponsored by Customer Support Management magazine and Real Market Research. Web Advisor will be judged in the "Self-Help" category at an awards ceremony on October 27, 1999 at ZD Events' Customer Relationship Management Conference and Expo in San Francisco's Moscone Center The Moscone Center is San Francisco, California's largest convention and exhibition complex. The complex consists of two main underground halls underneath Yerba Buena Gardens, Moscone North and Moscone South, as well the three-level Moscone West exhibition hall across 4th Street. . As a finalist, Web Advisor will be honored with either a "Gold Best-in-Class" or "Best-in-Class" Award. The Users Choice Awards is the only awards program in which customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) products are judged by the end-user. Over 238 entries were received in 21 categories including Self-Help, Call Center Communications/CTI, Customer Satisfaction Measurement and Field Service / Remote Communications (1) Communicating via long distances. (2) See remote control software. . Awards will be presented by Katherine Grayson, editorial director of Customer Support Management magazine, and Gary Lemke, president of Real Market Research. "Being chosen as a finalist for this award demonstrates Servicesoft's strength in offering customers an intelligent, easy-to-use, self-help solution on the Web," said Chris Butler There is also Chris Butler (musician) (The Waitresses). Christopher John Butler, known as Chris Butler (born 12 August 1950), was a British Conservative Party politician. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president at Servicesoft Technologies. "The eService market is rapidly expanding and having customers' approval validates Servicesoft's momentum in propelling this industry to new heights." About Customer Support Management Customer Support Management, "The magazine for optimizing the customer relationship," is the only enterprise-level solutions publication written exclusively for executives and line managers responsible for customer support and service. About Real Market Research Real Market Research provides fact-based market research for customer relationship management organizations and publishes "RealMarket Today!" -- the industry's first and only daily publication highlighting CRM/eService news and events. About Servicesoft Technologies Servicesoft Technologies Inc. (http://www.servicesoft.com) is the breakaway break·a·way adj. 1. Designed to break, bend, or fall apart easily upon impact, especially to create an illusion, as with a theater prop, or for safety, as with a highway sign or barrier. 2. leader in Internet Customer Service. Its flagship eCenter(TM) delivers the industry's only complete end-to-end Internet Customer Service suite. It comprises of best-of-breed applications for self-help, e-mail response and live customer interaction, all driven by the industry's most robust knowledge base. This complete offering is crucial to enabling companies to leverage the promise of the Internet in achieving a paradigm shift A dramatic change in methodology or practice. It often refers to a major change in thinking and planning, which ultimately changes the way projects are implemented. For example, accessing applications and data from the Web instead of from local servers is a paradigm shift. See paradigm. in customer service to drive initial sales, generate loyal customers, obtain repeat business, and do it all more efficiently than traditional methods. Major companies worldwide, such as Getronics-Wang, GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , Intel, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Motorola, Verio and NB Tel rely upon the company's award-winning offerings. The company's partners include leading call center, system integration and customer relationship management companies. Privately held, Servicesoft Technologies is headquartered in Natick, Mass., and has offices throughout the U.S., Canada and Europe. For more online information visit www.servicesoft.com. Servicesoft, Web Advisor and eCenter are registered trademarks or trademarks of Servicesoft Technologies, Inc. All other brands and products referenced herein are acknowledged to be registered trademarks or trademarks of their respective holders. |
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