Customer Support Consortium Proud to Announce New Members.Business Editors/High-Tech Writers REDWOOD CITY Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , Calif.--(BUSINESS WIRE)--Jan. 22, 2001 The Customer Support Consortium, a non-profit alliance of technical support organizations dedicated to shaping the future of customer support, is proud to announce that Aspect Communications, AT&T, Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product , CSELT CSELT Centro Studi e Laboratori Telecomunicazioni (Turin, Italy) , Collaborex, eTranslate, Iomega (Iomega Corporation, San Diego, CA, www.iomega.com) A mass storage company founded in 1980 that offers a variety of optical, hard disk and proprietary disk storage devices. In the early 1980s, Iomega introduced the Bernoulli Box, which was the first high-capacity, removable disk for , Network Appliance (1) A specialized device for use on a network. For example, Web servers, cache servers and file servers can be implemented as general-purpose computers with the appropriate software or as network appliances, which are computers dedicated to a single function and cannot do anything , Progress Software, QUIQ, Teradyne Teradyne NYSE: TER, a US company, is a supplier of automatic test equipment (ATE). As of 2005, it has the largest marketshare in the SOC market. The company's divisions, Broadband Test, Assembly Test, Semiconductor Test, and Vehicle Diagnostic Solutions, are organized by the and Unisys have become members. Joining at the participant level are Collaborex, eTranslate, and QUIQ. Teradyne and AT&T have joined at the sponsor level. Participant and sponsor members contribute to the work of specific program teams. The Consortium is also proud to announce that EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. , Kanisa, Oracle, Primus and Servicesoft have increased their commitment of membership to a higher level of support and participation. EMC and Primus have upgraded to Benefactors, The Consortium's highest level of membership. "The Consortium offers us an opportunity to interact with other organizations facing similar challenges," states Rocco Addeo, Senior Program Manager of EMC Corp. "The power of collective thinking and collective experience helps us drive improvements to our business at an accelerated rate." The Consortium currently hosts program teams that develop strategies, methodologies and standards that address specific opportunities: the Solution-Centered Support(SM) team focuses on knowledge management principles and practices for support, the Virtual Support Community team is working on a business framework for relationships between support organizations, and the Support Futures team is developing a scenario based planning model that will be helpful to members in conducting strategic conversations within their companies about future possibilities for the high tech industry and the impact on support models. The Consortium is also hosting a team that will explore a "mass collaboration Mass collaboration is a form of collective action that occurs when large numbers of people work independently on a single project, often modular in its nature. Such projects typically take place on the internet using social software and computer-supported collaboration tools such " model. This group will be looking at the convergence of customer support and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and new principles to manage a highly connected and fluid organization. The Customer Support Consortium is a non-profit alliance of technical support organizations that are working together to solve industry-wide challenges. The Consortium is dedicated to shaping the future of customer support through the development of innovative strategies, business models and industry standards. The Consortium offers workshops, publishes reports and hosts an annual member's conference in October each year. For more information about the Consortium, membership, workshops, and the annual conference, contact Greg Oxton via email at goxton@customersupport.org, or Michelle Goins at mgoins@customersupport.org. The Consortium can also be reached via telephone at +1 650.261.9200, fax +1 650.261.1737 or by visiting their web site at www.customersupport.org. Note to Editors: Customer Support Consortium is a registered trademark, and Solution-Centered Support is a service mark, of the Customer Support Consortium. All other trademarks herein are the property of their respective owners. |
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