Customer Support Consortium Announces New Sponsors.SEATTLE--(BUSINESS WIRE)--Aug. 7, 1997--The Customer Support Consortium, an alliance of over seventy leading technology companies dedicated to shaping the future of support by developing new strategies, business models, and industry standards, announced today that three members have increased their commitment to the sponsor level of membership. The new sponsor members are Clarify Inc., Inference (logic) inference - The logical process by which new facts are derived from known facts by the application of inference rules. See also symbolic inference, type inference. Corp., and ServiceWare Inc. These three new sponsors bring the total number of Consortium sponsors to 14. "The emerging strength of the Consortium is an indication of the maturing of the support industry," says Donna Novitsky, vice president of marketing at Clarify Inc. "The Consortium is proving to be an effective forum for customers and suppliers to work together on open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced and business models for improving support. This innovative activity will promote the health and growth of the entire support community. We are pleased to be able to contribute to this important work at the sponsor level." Pete R. Tierney, chairman, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Inference Corp. comments, "Knowledge is the core asset of support organizations. The standards work the Consortium has completed in conjunction with the DMTF (Distributed Management Task Force, Inc., Portland, OR, www.dmtf.org) An industry consortium founded in 1992 that is involved with the development, support and maintenance of management standards for PCs. Its goal is to reduce the cost and complexity of PC management. is important to support organizations and eventually end users. The business framework the Consortium is developing for the exchange of knowledge is essential to fully leveraging its business value-add. We look forward to contributing to the development of the framework through our sponsorship." "ServiceWare's business is based on the fact that support knowledge is invaluable in providing world class support," states Rajiv Enand senior vice president of business development at ServiceWare. "The Consortium is doing some ground-breaking work on solution management and a collaborative model In psycholinguistics, the collaborative model(or conversational model) is a theory for explaining how speaking and understanding work in conversation, specifically how people in conversation coordinate to determine definite references. for support that will set the standards for years to come. At ServiceWare we are committed to supporting these industry standards so our customers can integrate the best-of-breed products to solve their support needs. Being a sponsor of the Consortium will allow us to be in the best position to both learn from and contribute to the standards development." Sponsors are integral to building and influencing the Consortium's overall direction. They elect Consortium board members, review and guide the research and work of working groups, and make recommendations to further shape the membership's endeavors. About the New Sponsors -- San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , CA-based Clarify Inc. is the leading provider of front office solutions that bring companies closer to their customers. The company's proven approach to sales and support solutions have made it the trusted partner of Global 1000 corporations such as Amoco Corp., Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , GE Medical Systems, Microsoft and Hewlett-Packard Co. -- Inference is the leading provider of knowledge management solutions that help people in business solve problems for other people. Inference's knowledge management products, developed around its Case-Based Reasoning An AI problem solving technique that catalogs experience into "cases" and matches the current problem to the experience. Such systems are easier to maintain than rule-based expert systems, because changes require adding new cases without the complexity of adding new rules. (CBR (1) (Computer-Based Reference) Reference materials accessible by computer in order to help people do their jobs quicker. For example, this database on disk! (2) (Constant Bit Rate) A uniform transmission rate. ) technology, are used by leading organizations around the world -- at telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. centers, customer support and service call centers; on help desks for technology, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. and policies; for self-help sites over the Internet, and automated resolution on the desktop. -- ServiceWare is the world's leading provider of support knowledge management products for corporate support organizations, small businesses and home PC users. As an expert in knowledge management technology, ServiceWare provides a comprehensive line of products consisting of high-value knowledge bases and knowledge management software, as well as consulting and support system integration services. The Customer Support Consortium is an industry alliance dedicated to shaping the future of customer support by developing new strategies, business models and industry standards. It has developed and is implementing a new business model for the support industry: the Solution-Centered Support model, which focuses on capturing, sharing and reusing solutions to leverage knowledge. The Consortium was founded in 1992 by Primus, when 24 leading technology organizations joined forces to collaborate on support solutions for industry-wide problems. The Consortium became an independent, member funded organization on January 1st of this year. For more information about the Customer Support Consortium, contact Greg Oxton or Regina Vaccaro at 1601 Fifth Ave. N., Suite 1900, Seattle, WA 98101. Phone: 206/622-5200. Fax: 206/667-9181. URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.customersupport.org . CONTACT: Customer Support Consortium Parker LePla Greg Oxton Melanie Hoelscher 206/622-5200, x. 12 206/285-5280 oxton@customersupport.org melanie@parkerlepla.com |
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