Customer Support Consortium's Membership Grows with New Member Companies.BELMONT Belmont (bĕl`mŏnt). 1 City (1990 pop. 24,127), San Mateo co., W Calif., a residential suburb midway between San Francisco and San Jose; laid out 1851, inc. 1926. There is light manufacturing, and the College of Notre Dame (est. , Calif.--(BUSINESS WIRE)--Sept. 13, 1999-- Non-Profit Alliance Provides Support Organizations with Strategies, Business Models, and Standards for Increased Efficiencies The Customer Support Consortium, a non-profit alliance of technical support organizations dedicated to shaping the future of customer support, is proud to announce six new members. Full Circle Software and EHPT EHPT Ericsson Hewlett Packard Telecommunications have joined the Consortium as participant members, and BancTec (BancTec, Inc., Dallas, TX, www.banctec.com) A diversified systems integration and services company founded in 1972 that specializes in automating applications for the banking, financial services, insurance, healthcare, government, utility, telecommunications and retail industries. , British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , Computer Support Technologies, and eteam.com have joined the Consortium at the basic corporate membership level. Full Circle Software has subscribed to the Multi-Vendor Support Strategy team, which is currently working on an operational framework for interaction between support organizations. EHPT has purchased a program team seat on the Solution-Centered Support(SM) team, which focuses on knowledge management practices for support. "The Consortium is leading the charge in setting support standards and changing the way support will be delivered in the future." Said Bob Tate Vice-President of Marketing for Full Circle Software. " We are excited about the Consortium's direction and see a solid match with our product strategy." "BT participates in numerous benchmark activities for best practices in customer support. While benchmarking provides some interesting perspectives on current best practices, it doesn't always provide an operational framework for implementing improvements," says David Bell David Bell may refer to:
n strain/counterstrain, an approach of applying pressure to certain tender points in the muscles or joints to decrease or remove the pain sensed at the point of palpation. has great value for BT's customer support organization, and we are looking forward to supporting the Consortium's work in Europe." Basic corporate membership in the Consortium includes such benefits as subscriptions to the Consortium knowledge base and the opportunity to review and comment on Consortium work in progress. Membership also includes discounts on the many workshops and the annual conference sponsored by the Consortium. Members have the opportunity to subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day" subscribe, take buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company"; program teams facilitated by the Consortium staff. About the Customer Support Consortium The Customer Support Consortium is a non-profit alliance of technical support organizations that are working together to solve industry-wide challenges. The Consortium is dedicated to shaping the future of customer support through the development of innovative strategies, business models, and industry standards. The Consortium offers workshops, publishes white papers, and will host their Annual Conference in San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. , TX, 6-8 October 1999. For more information, please contact the Consortium in Redwood City Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , CA, at: Telephone: 1.650.261.9200 Fax: 1.650.261.1737 Email: info@customersupport.org Web: www.customersupport.org Customer Support Consortium is a registered trademark, and Solution-Centered Support is a service mark, of the Customer Support Consortium. All other trademarks herein are the property of their respective owners. |
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