Customer Service Toolkit.Customer Service Toolkit, Video, 2006, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Learning, $995. Support: leader guide. For a preview of this product, use the "Product Preview/Demo" link to the left of the review. Once again customer service is a hot topic. For instance, top hotels nationwide are upgrading and improving their customer service training programs. The quest for Verb 1. quest for - go in search of or hunt for; "pursue a hobby" quest after, go after, pursue look for, search, seek - try to locate or discover, or try to establish the existence of; "The police are searching for clues"; "They are searching for the customer loyalty is the motivating force behind this investment in training, with exceptional service as the key differentiator between competitors. [ILLUSTRATION OMITTED] Situation-specific clips The Customer Service Toolkit DVD DVD: see digital versatile disc. DVD in full digital video disc or digital versatile disc Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. contains 71 short, situation-specific video clips A short video presentation. . They cover a variety of customer service scenarios, from attitude to supervising a customer service department. Scenes occur in different work settings, including healthcare, call centers, and hospitality. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the box promotional material, the clips can be used as part of customized customer service training. Trainers should therefore use the materials in combination with other activities rather than as a stand-alone solution. The Toolkit contains a wealth of support materials for your customer-training curriculum. The production values Production values is a media term for "production cost." It refers to the professional look, or "polish," of a production. Factors that affect perceived production value may include video and audio quality, lighting, number of errors, and amount and quality of special effects. on this DVD are good, and the acting is above average. The range of topics is impressive, as is the breadth of the customer service scenarios. The DVD and its accompanying leader's guide are easy to navigate, with segments clearly labeled according to the customer service category and service scenario. For example, "Communication Section: Communicate with compassion and clear language." What you'll need to add The leader's guide presents opportunities to discuss a clip and reflect on how the learner does or would react in the same situation. A proper assimilation Assimilation The absorption of stock by the public from a new issue. Notes: Underwriters hope to sell all of a new issue to the public. See also: Issuer, Underwriting Assimilation of knowledge also requires learners to apply their knowledge through scenarios relevant to their own environment. Since this is not included in the leader's guide instructions, trainers will need to develop role-plays and case studies for this type of learning. Furthermore, trainers would need to include other opportunities for interactivity beyond discussions. The toolkit may be overwhelming for novice trainers or organizations where there is no Training Department. A suggested curriculum for a short workshop or one-day program would be a useful addition. Recommendation For training departments looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. high-quality audio-visual clips to supplement learning, the Customer Service Toolkit< is a good investment. Be prepared to use this as a resource, not a turnkey See turnkey system. customer-training curriculum. Review by Michele B. Medved Product Ratings Customer Service Toolkit Holds user interest **** Acting/presenting *** 1/2 Diversity **** Production quality *** 1/2 Documentation *** 1/2 Value of Content *** 1/2 Instructional Value *** Value for the money ** 1/2 Overall rating *** 1/2 |
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