Customer Service Delivery: Research and Best Practices.9780787976200
Customer service delivery; research and best practices.
Ed. by Lawrence Lawrence.
1 City (1990 pop. 26,763), Marion co., central Ind., a residential suburb of Indianapolis, on the West Fork of the White River. It has light manufacturing.
2 City (1990 pop. 65,608), seat of Douglas co., NE Kans. Fogli.
The Society for Industrial and Organizational Psychology Industrial and organizational psychology (also known as I/O psychology, work psychology, work and organizational psychology, W-O psychology, occupational psychology, personnel psychology or talent assessment Professional practice series
For this collection, industrial and organizational psychology experts in customer service review business, marketing, and psychological research and practices to provide a comprehensive resource of best practices. The contributors address customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. They also present strategies for improving and managing service delivery, along with illustrative il·lus·tra·tive
Acting or serving as an illustration.
Adj. 1. case examples. The volume addresses human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments.
([c]20062005 Book News, Inc., Portland Portland, town, England
Portland, town (1991 pop. 12,945), Dorset, S England. It is on the Isle of Portland, a small rocky peninsula. Portland stone has been used in St. Paul's Cathedral and other important London buildings. Lobsters and crabs are harvested. , OR)