Articles from Customer Interaction Solutions (October 1, 2009)

1-20 out of 20 article(s)

Title	Author	Type	Words
2009 TMC Labs Innovation Award winners, part II.	Keating, Tom		702
Broadsoft: the 800-pound call center gorilla.	Tehrani, Rich		706
Convergys.		Brief article	86
Do you have a sales prevention department in your company? Part I.	Tehrani, Nadji		856
How will the healthcare debate impact contact centers?	Searcy, Tim		864
InteQ.		Brief article	98
Interactive Intelligence.		Brief article	99
IT EXPO West: a retrospective.	Linask, Erik		708
Leveraging technology to expand your agent pool.	Passios, Tim		769
Managing workforce needs.	Read, Brendan		2155
Marketing today.	Wagner, Chris		718
Moving your contact center forward.	Read, Brendan		1354
Noble Systems Corporation.		Brief article	87
Nuance Communications.			108
One year after the meltdown: lessons learned for call centers.	Dawson, Keith		861
Planning for action.	Read, Brendan	Company overview	2182
Prescriptions, not rhetoric, to improve healthcare.	Read, Brendan B.		692
Smoothstone IP Communications.		Brief article	58
Speech analytics, audio software vendors gaining traction.	Harrison, Erin E.		696
Zeacom's unified communications strategy.	Read, Brendan	Cover story	678