Articles from Customer Interaction Solutions (May 1, 2009)

Title	Author	Type	Words
Be aware of new HR-related laws, tougher enforcement: legal expert.	Read, Brendan		707
CBPA and CEBP are not the same.	Passios, Tim		857
Convergys.	Sims, David		103
CosmoCom's CosmoCall Universe version 6.			439
Customer Interaction Solutions' 10th annual CRM Excellence Awards, part 1.			315
Do not call AMEX unless you want a call back.	Tehrani, Rich		171
Effective hiring and keeping "the right people": 44 characteristics of "the right people".	Tehrani, Nadji		846
Envision Telephony.		Brief article	78
Leveraging your communications system to automate your business.	Brown, Donald E.		1783
Needed: a contact center makeover?	Read, Brendan B.		704
Newfound communications.		Brief article	91
Nortel.			134
Quality buying for quality monitoring.	Read, Brendan		1599
S(L)IPping IP into the contact center.			2416
Security concerns and BPO/contact center locations.	Read, Brendan B.		267
ShoreTel's ShoreWare contact center 5.			470
Siemens Enterprise Communications.		Brief article	70
Supplier survey: headsets.			2168
Syntellect.			42
The mobile CRM convergence: blame the smartphones.	Read, Brendan		1601
Varolii.		Brief article	104
VirtualLogger shows how to prosper in a tough economy.	Tehrani, Rich	Company overview	663
WatchGuard[R] Technologies.			102
What is in our best interest?	Searcy, Tim		847
Workforce management grows new legs.	Dawson, Keith		792