Articles from Customer Interaction Solutions (March 1, 2009)

Title	Author	Type	Words
800response.			138
A new report by Forrester Research.			159
Altitude Software's.			101
Avaya's Video Assist.			452
Avoiding the common mistakes of a downturn.	Searcy, Tim	Column	805
Best-in-Class companies optimize marketing across multiple channels.	Campbell, Susan J.		330
Bestsourcing contact center agents.	Tehrani Rich		769
Communications-Based Process Automation (CBPA).	Passios, Tim	Interview	840
Confirmit.		Brief article	96
Congratulations to the Top 50 outbound Teleservices Agencies.		Brief article	97
Contact center challenges in a tough economy.	Dawson, Keith		820
ContactQ enhances Asterisk's call center functionality.			162
CRM: complex needs, challenging responses.	Read, Brendan	Company overview	2276
Customer Interaction Solutions magazine's 24th annual Top 50 outbound Teleservices Agency Ranking.			876
DataForceCRM guarantee.			211
Ergonomic equipment salesman.		Cartoon	89
Getting saatisfaction from SaaS.			1664
Interactive Intelligence.			62
Learn from IBM: add services.			194
LiveVox.		Brief article	95
Loyalty Lab.		Brief article	109
Mercury Grove.		Brief article	79
Must the media get involved to ensure quality customer service?			201
Netop.		Brief article	105
OrecX.		Brief article	87
Rx for the downturn: better marketing, better customer service.	Read, Brendan B.		739
Salesforce.com's Service Cloud.			355
Study shows companies need new strategic metrics.	Campbell, Susan J.		345
Telemarketing rules, enforcement, issues, and taxes.	Read, Brendan		1744
Thinking outside the box creating new jobs for America ... without spending $819 billion a message to president Obama.	Tehrani, Nadji		861
Tuning up (and engaging) the workforce engine.	Read, Brendan		2389