Articles from Customer Interaction Solutions (June 1, 2009)

Title	Author	Type	Words
A college degree to work in a contact center?	Read, Brendan B.		681
AccuData Integrated Marketing.		Brief article	97
AltiGen[R] Communications.		Brief article	119
BenchmarkPortal.			154
Can deflation create U.S. jobs?	Tehrani, Rich		667
Concentrix.		Brief article	143
Connie Smith.			88
Considering incentives.	Passios, Tim		873
Customer Interaction Solutions' 10th annual CRM Excellence awards, Part 2.			314
Displays go beyond the readerboard.	Read, Brendan		1471
Do not call violations snare DIRECTV, Comcast, Dish Network.			719
Genesys.			150
Insight into the minds of contact center managers.	Dawson, Keith		733
IT versus PBX.		Brief article	235
Locating for growth.	Read, Brendan		1489
NICE.		Brief article	89
Questions you must answer about compliance.	Searcy, Tim	Column	736
Recognizing the data security is top of mind.			129
Spectrum.		Brief article	125
Supplier Survey: IP contact center solutions.			696
Tandberg: year of videoconferencing came and went.		Brief article	170
Tellme.			163
Thomas L. Cardella Associates.		Brief article	99
Thoughts on attitude: the breakfast with the legendary Jack Welch.	Tehrani, Nadji		1092
Workforce management that works.	Read, Brendan		1536