Articles from Customer Interaction Solutions (January 1, 2009)

1-31 out of 31 article(s)

Title	Author	Type	Words
2009 legislation/regulations forecast.	Read, Brendan		1750
A model business: why outsourcing is vital for the growth of the world's newest call centers.	Fleischer, Joe		781
Aperio CI's Social Network Analysis & Propensities (SNAP).			377
Aspect makes performance management acquisition: combined entity to provide enhanced performance management, coaching, employee review and workflow functionality.	Tehrani, Rich		785
Avaya.		Brief article	95
Best practices in multi-sourcing: the choices are dizzying, and challenging. Here's how to make them without heartache.	Dawson, Keith		919
Convergys.		Brief article	113
CRM, marketing and lead generation are vital in a recessionary economy.	Tehrani, Nadji		1000
CRM, the Tampa Bay Rays and Detroit Lions.	Sims, David		952
Fonality's PBXtra Unified Agent Edition.			353
FrontRange Solutions.		Brief article	76
HarQen.		Brief article	88
ICCM.		Brief article	71
Industry leaders share their views regarding the growth and trends in the contact center/CRM industries.		Company overview	3075
Interactive Intelligence.		Brief article	69
Interactive Intelligence: forecasted contact center technology applications 2009.	Read, Brendan	Survey	1038
Let the predictions begin!	Searcy, Tim		877
Mr. Jones, I'm calling from your credit card company.		Cartoon	69
Needs-meeting CRM.	Read, Brendan	Company overview	2342
Opening the door to open source.	Read, Brendan		1245
Oracle.			215
OrecX.			112
Report finds continuity planning important trend for top performing contact centers.	Campbell, Susan J.		215
Report shows strong growth anticipated in Caribbean Contact Center market.	Campbell, Susan J.		441
Resolutions for 2009.	Read, Brendan B.		675
Speaking with Eagle.net founder Kent Charugundla.	Tehrani, Rich	Interview	893
SpeechStorm.		Brief article	120
The 2008 Customer Interaction Solutions Product of the Year Awards.			1066
Vantage Communications.			48
Verizon business.			103
What's ahead in the workforce solutions industry?	Read, Brendan		1741