Articles from Customer Interaction Solutions (February 1, 2009)

Title	Author	Type	Words
Aberdeen Group.		Survey	144
Additionally Checkout offers Salesforce CRM administrator tools from DrivEnable.			108
Asset acquisition: smart outsourcing for hard times.	Dawson, Keith		917
ATA Self-Regulatory Organization moves forward.	Read, Brendan		1604
Based on a true story.		Cartoon	78
Call centers are hidden hiring gems.	Tehrani, Rich		681
Customers of Interactive Intelligence.		Brief article	72
Forrester Research.			101
Is contact center-delivered loyalty overrated?	Read, Brendan B.		786
Migrating to an all-in-one solution ... how do we get there?	Passios, Tim		907
Performing (and exceeding) expectations.	Read, Brendan		2459
Presence: the next generation of customer interactions.	Read, Brendan		2645
Sixteenth annual MVP (Marketing Via Phone) Quality Award winners.			1592
Small/midsized firms who have customers living in other countries and who want to enable these buyers to reach them affordably can tap into Phone.		Brief article	173
Teleservices firm Thomas L. Cardella & Associates.		Brief article	115
The importance of quality in a recessionary economy.	Tehrani, Nadji		954
Time to talk.	Searcy, Tim		838
Top tips to build and keep customer loyalty with CRM.	Read, Brendan	Company overview	2219
Verint Impact 360 for Public Safety Powered by Audiolog.			360
West Interactive has selected PerSay.			133