Articles from Customer Interaction Solutions (August 1, 2009)

Title	Author	Type	Words
ACD routing best practices: LIFO vs. FIFO.	Passios, Tim		813
Answering the call: 2009 ATA Convention and call centers CARE program.	Searcy, Tim		676
Avaya.		Brief article	193
Birst.			43
Can we learn from the Nortel fire sale?			267
eGain.		Brief article	174
Envision Telephony.		Brief article	108
eVolv On Demand.		Brief article	95
Genesys.		Brief article	112
Google and enterprise search.	Tehrani, Rich		691
Interactive Intelligence.		Brief article	90
Kana.		Brief article	86
Knoa.		Brief article	169
On differentiation and positioning: every company wants to be a peacock in the land of penguins but few companies know how to do it right! part I.	Tehrani, Nadji		665
Proving out alternative CRM.	Read, Brendan		1687
Salesforce.com.		Brief article	200
SIP Print.			102
Suppliers going green.	Read, Brendan		610
Suppliers: kiss your customers.	Dawson, Keith		827
TDI.		Brief article	66
The IP Contact Center Technology Pioneer Awards.			484
The wins of treating staff well.	Brubaker, Steve		833
Tougher actions to save telemarketing.	Read, Brendan B.		685
Training to survive.	Read, Brendan	Company overview	2298
Upcoming webinar schedule.		Calendar	154
Visioning UC in rough waters.	Read, Brendan	Company overview	2590
VoIP is taking off.			136