Articles from Customer Interaction Solutions (April 1, 2009)

Title	Author	Type	Words
'Don't call/contact us ... 'we'll call/contact you'.	Read, Brendan		1611
Aspect.		Brief article	181
Boardroom Report.	Tehrani, Nadji	Interview	1298
Braxtel's contact Q 1.0 contact center.			366
Call quality feedback session.		Cartoon	75
Canada no haven for telemarketing fraudsters ...	Read, Brendan		725
Communications-Based Process Automation (CBPA), part 2.	Passios, Tim		782
Consumers appreciate useful outbound calls.	Campbell, Susan J.		413
Contactual's.		Brief article	139
Customer Interaction Solutions magazine's 24th annual Top 50 inbound teleservices agencies ranking.			1755
Enabling the automated speech dialogue.			1193
Enabling your agents to go home.	Read, Brendan		3250
FCR and the revenue-generating center.	Dawson, Keith		879
Interview with Spanlink's Scott Christian: are companies really cutting their investments in customer acquisition and retention in this economic climate?	Tehrani, Rich		758
Legislative update.	Searcy, Tim		854
Nortel.			95
Offshoring and homeshoring.	Read, Brendan B.		731
Online companies face fraud risk.	Campbell, Susan J.		368
Oxygen8 communications.			114
ProPay.		Brief article	79
Research firm datamonitor.			84
Shifting from mass marketing to one-to-one marketing.	Dawson, Ken		877
Supplier survey: unified communications.			775
SupportSoft.		Brief article	123
Telrex.		Brief article	88
Telus.		Brief article	97
True stimulus belongs in call centers & SMBs.	Tehrani, Nadji		1108