Articles from Customer Interaction Solutions (October 1, 2008)

Title	Author	Type	Words
'CRM free' offer from concursive.			94
32 principles of modern marketing part 4.	Tehrani, Nadji		1326
A CRM insider's views on social media, Facebook and Web 2.0.	Sims, David	Interview	989
Akotel releases IVAN.		Brief article	126
Around the industry, innovation abounds: there are so many new trends taking place in the call center and CRM markets--and so many of them are worth sharing.	Tehrani, Rich		924
Astute Solutions introduces ePowerCenter7.0.		Brief article	145
Beyond the numbers game: what companies can learn from call centers about workforce optimization.	Fleischer, Joe		778
Boardroom report.	Jarman, Paul; Tehrani, Nadji	Interview	1631
CallCopy intros VoIP call recording solution.			134
Compiere expands, enhances open source ERP/CRM solution.			133
CRM study names ciboodle.		Brief article	228
CRM-integrated Tele-Support Help Desk version 4.0 released.			130
Customer Interaction Solutions TMC Labs Innovation Awards 2008.			4076
Do not call, five years later.	Read, Brendan B.		2044
Election technology news.			231
Eone intros Contivio virtual contact center Solution.			94
ETP'S Xeligence CRM Analytics Platform to debut.			130
Europe & America: two contact center managerial cultures: decentralization and innovation versus cost-control and efficiency. But can't you have both?	Dawson, Keith		999
Genesys debuts Genesys Voice Platform 8 for IVR.			86
Hosted solutions: "Shrink-wrap" products vs. customized solutions.	Shale, Joshua		854
How safe is the cloud?		Brief article	223
Interactive Intelligence launches Interaction SIP Proxy 4.0.			144
Investing in your business without spending a fortune.	Passios, Tim	Viewpoint essay	747
Labor Day message: treat your workers well and be rewarded.			267
Mobile CRM: are we there yet?	Read, Brendan B.		2535
My Top Ten.	B. Read, Brendan		862
New incentives make Puerto Rico more desirable location.			150
Now hiring!		Cartoon	35
OAISYS Launches version 5 of Tracer call center software.			147
Outrageous interactions contest.			459
Seven questions to ask before you choose a contact center.	Allender, Dana	Interview	867
SoundBite's sensible 'coupons on demand'.		Brief article	264
Speech analytics market experiencing strong growth.	Campbell, Susan J.		435
Study shows contact centers not properly aligned with web sites.			449
Syntellect launches Survey Manager.		Brief article	116
Top ten ways to reduce contact center costs while improving service.	Read, Brendan B.	Company overview	3332
UCN releases InContact Outbound Dialer v2.0.		Brief article	133
We sure get a lot of questions here!	Searcy, Tim	Interview	897
Workforce optimization: refining products, revolutionizing delivery?	Read, Brendan B.	Company overview	2069
Xactly launches CRM-based non-cash rewards application.			162