Articles from Customer Interaction Solutions (November 1, 2008)

1-36 out of 36 article(s)

Title	Author	Type	Words
Adaptive rolls out Concourse 3.0.		Brief article	154
Allegiance study.		Brief article	255
Avature releases recruiting CRM.			140
Birst BI solution bursts on marketplace.		Brief article	148
Call centers are just what the doctor ordered for today's economy.	Tehrani, Nadji		1403
Contact center update.			151
Contact centers realize benefits in solutions when needs are understood.	Campbell, Susan J.		375
Conversive introduces automated chat solution.		Brief article	165
CRM Dogma explained: "executive buy-in".	Sims, David		1031
CRM11 Version unveiled by StayinFront.		Brief article	138
Datatel launches IVR services in Canada.		Brief article	134
Drishti launches DACK Ameyyo with IP-PBX, IVR for contact centers, enterprises.			85
Enabling excellence with IP recording.	Read, Brendan B.		2291
Envision Telephony launches Centricity.		Brief article	149
Fonality targets call centers with advanced call center features.			223
H.R. 1776 on location disclosure and contact center certification.	Searcy, Tim		814
Hearing the customers.	Read, Brendan B.		1573
Hosted solutions: "shrink-wrap" products vs. customized solutions.	Shale, Joshua		856
I'm sorry that I was so rude Joe.		Cartoon	21
ITEXPO West 2008 review.			1773
Migrating to an all-in-one solution ... How do we get there?	Passios, Tim		919
Myndnet introduces social networking lead exchange.		Brief article	150
New research: contact centers evolve with new customer demands and solutions.			1355
News analysis: contact centers unprepared for disasters, disruptions.			689
Noble Systems intros hew workforce management solution.			140
Noble's Web-based agent tools.	Tehrani, Rich	Interview	799
Pegasystems announces cloud-enabled BPM Platforms as a Service (PaaS).			139
Presence intros Version 7 of contact center performance product suite.			141
Real-time data for the long term why real-time data helps call centers plan ahead rather than.	Fleischer, Joe		731
Real-time data, real time results.	Read, Brendan B.	Company overview	3018
Salesforce.com customers to use BoldChat module.			116
Siemens Enhances OpenScape Contact Center portfolio.			139
Stopping ID theft by raising "red flags".	Read, Brendan B.		1524
Study shows U.K. call centers performing to expectations.	Campbell, Susan J.	Report	466
To get through crisis serve, not burn customers.	Read, Brendan B.		796
Who's in charge?	Dawson, Keith		981